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Maitre'D

Score7.9 out of 10

2 Reviews and Ratings

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What is Maitre'D?

Maitre'D point of sale (POS) from Posera headquartered in Montreal is a retail POS solution quick serve or table service restaurants, hotels, bars or nightclubs, and other venues. It consists of both hardware and software. Additionally, Maitre'D can be extended to provide restaurants with back office functions such as workforce and inventory management, cash management, events management, and sales forecasting.

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Reviews

What users are saying about Maitre'D.
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Maitre'D POS Review by Restaurant Owner

Incentivized
Robert KaskelView profile
Managing Member in Corporate at On Hand LLC (11-50 employees employees)

Pros

  • Maitre'D has a lot of flexibility handling specials and combinations and can be configured to dive deep into food options. This comes in handy for special events, daily or weekly specials or for menus that have multiple course options. Pricing can even be attached to options and rolled up into the total price.
  • The Maitre'D interface into Berg's liquor pouring control system provides an incredibly short ROI, saves on inventory costs and takes the question of bartender trust out of the equation.

Cons

  • Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome.
  • When a problem (bug) is discovered, I would like to see better and more rapid response from the company.
  • Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities.
  • Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work.

Return on Investment

  • My shop needs a POS to operate efficiently. We are too large to go manual, there would be way too many mistakes. Maitre'D is a good choice for our need.
  • The Berg liquor pouring control system has a native interface into Maitre'D and our return on investment was 4 or 5 months.

Alternatives Considered

Aloha POS and MICROS PoS

Maitre'd, it works.

Incentivized
Verified User
Administrator in Information Technology (501-1000 employees employees)

Pros

  • Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates.
  • The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute.
  • The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours.

Cons

  • Maitre'd is an older system, relying on an outdated type of POS architecture which requires a back office local server. Newer solutions are cloud based which reduce some points of failure and allow for faster updates to both software and products.
  • Maitre'd has many hidden options and menus which can sometimes become cumbersome, especially from a support standpoint.
  • System does not allow for a global password for management so support teams need to maintain accounts at every single location the software is deployed.

Return on Investment

  • Negative impact would be the points of failure associated with a system reliant on one server running in the back of the store, which isn't something that happens often but does occur from time to time.
  • Positive experience would be Maitre'd has done an excellent job serving its purpose, it has helped us sell many products over the years and provided accurate sales reporting the next day.
  • Maitre'd provides good reporting, but there are some areas it can improve in such as inventory management and adding a more robust real time reporting system for corporate.
  • Posera (The Developer of Maitre'd) also has an excellent kitchen video system which plays nicely with Maitre'd, adding value to the overall product.

Other Software Used

Microsoft Office 365, Malwarebytes