We use it to manage the work orders for cleaning and setup at our church. We have 15 part-time employees and 3 full-time employees that use it. Many of our work orders are repeated weekly, bi-weekly, or monthly and MaintainX allows us to track these repeated work orders. We also use it as a platform for other church employees to submit work order needed throughout the campus.
Pros
manage repeated tasks
make changes to multiple work orders at one time
reassign or rearrange work orders easily
Cons
more details in work order request form
being able to change the content on the mobile app
filters disappear for some reason
Likelihood to Recommend
MaintainX would work best for any organization that has work orders with multiple steps to complete (especially for repeated work orders) and multiple employees to manage. It would also be especially good for businesses where the work schedule is variable or if the same steps need to be completed regularly.
VU
Verified User
Employee in Corporate (Religious Institutions company, 11-50 employees)
Our organization uses MaintainX to receive, create, track, and follow-up work orders for 70+ residential and vocational locations across the Midlands of South Carolina. We are able to prioritize needs based on real-time information using the MaintainX app with pop-up notifications to our technicians. House and Progam Managers have access to MaintainX to submit their work orders and are able to track the status of repair through the MaintainX app.
Pros
Ease of use
Real time information throughout our organization
Status updates and cross communications between departments
Cons
Easier ability to create Teams
Oversight by upper management via specific location assignments
Likelihood to Recommend
Prior to using MaintainX, our organization was using hard copy work order submissions via fax which would get lost between departments. MaintainX has alleviated the use of paperwork by having an easy way to track current work orders and the ability to find previous work orders using built-in filters. It also allows managers to assign work to technicians instantaneously.
