In my opinion, Worst SMTP experience over 8 years thanks to Sinch Mailgun
Use Cases and Deployment Scope
In my opinion, you can see how dumb is ther CS in below message thread:
"#1 - SupportHello, Thank you for contacting Sinch Mailgun Support.I understand that your account was disabled. We will check and help you on this issue. After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action..."
" #2 - Me I appreciate your quick response, but I'm confused by the contradiction in your message. Initially, you mentioned that you would investigate my account issue, but the email also states a final decision to permanently disable my account. Also I see my ticket is closed. Could you please clarify whether my account is still under review, or if this decision is final? A clear explanation would be greatly appreciated."
"#3 - Support Thank you for contacting Sinch Mailgun Support.After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action in order to protect our customers, internal processes, and compliance systems..."
Pros
- In my opinion, Scamming their clients
- In my experience, Costing time and money
- In my experience, Canceling your account without any reason
Cons
- In my opinion, Hire better customer support team
