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Sinch Mailgun Reviews & Insights

Score8.4 out of 10

61 Reviews and Ratings

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TrustRadius Insights for Sinch Mailgun are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional and bulk emails. It offers an easy-to-use platform for sending various types of emails, from essential ones like post signup welcome emails and purchase confirmation emails, to more specialized communications like proofing process emails for artwork printing.

Customers appreciate Mailgun's seamless integration and user-friendly interface, which make it a popular choice for managing system-generated emails like user sign-ups, password resets, and action reminders. Senior web engineers value its ability to validate email addresses effectively, solving the pain point of email address validation for companies. IT departments rely on Mailgun for efficient email management within applications, thanks to its user-friendly interface and helpful support.

Moreover, Mailgun is trusted for customer-focused email communication, ensuring secure delivery to avoid security breakdowns. Its robust infrastructure resolves email delivery issues by providing detailed logs for tracking failed emails. Additionally, it serves as a core component in various platforms such as coaching systems and recruiting services startups, enabling secure and reliable email exchanges between coaches and clients or delivering all necessary application-related emails.

Overall, Mailgun proves to be a valuable tool across organizations, helping manage IPs and ensuring fast and reliable email delivery. From small businesses to large enterprises, it offers practical solutions for sending transactional emails, managing internal and client email communications, tracking delivery rates, and handling various types of email interactions with ease.

Sinch Mailgun Reviews

11 Reviews
Engineering

Mailgun, sending mails in the best way possible

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Almost all of our internal email is being managed by Mailgun. We use it for almost all of our clients as well. It is easy but powerful enough to integrate with CMS like Wordpress or Drupal, and with frameworks like Django, with almost no effort. It has allowed us to centralize several email domains and email addresses and to manage them in an easier way

Pros

  • Its SMTP is very easy to use and it integrates easy with all CMS and frameworks.
  • It allows you to have a record of the incoming/outgoing emails and get useful statistics about them.
  • Thanks to their 5000 free emails per month, it is a very good option to startups and small companies.

Cons

  • The new dashboard is a little complicated to understand, specifically if you have been working with the previous one a long time.
  • Error feedback may be improved when using API.

Likelihood to Recommend

Mailgun is for you if you have technical knowledge about using APIs and integrating email systems via SMTP or similar. It is powerful, useful and easy to use.

However, if you are a non technical person, it may be hard to use it. In that case, this is not the service for you.
VU
Verified User
Engineer in Engineering (Internet company, 11-50 employees)
Vetted Review
Sinch Mailgun
4 years of experience

Transactional emails made easy

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Mailgun across the whole organization. We use Mailgun for all of our transactional emails.

Pros

  • Dashboard and reports
  • Stability and performance
  • API quality

Cons

  • Some better integrated tools to review your email reputation directly.

Likelihood to Recommend

We use Mailgun for transactional email everywhere. No matter what we throw at it, it always works as expected. We don't use it for marketing campaigns because in those cases we need to be able to make constant changes and tweaks to the emails, and the way we use Mailgun is just not a good fit for those kinds of situations.
CV
Cristian Vargas
Lead Engineer in Engineering at Swapps LLC (Telecommunications, 11-50 employees)
Vetted Review
Sinch Mailgun
6 years of experience

Beware of Mailgun, it backfires.

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

Mailgun was used to deliver email for our coaching platform. We counted on Mailgun to deliver hundreds and sometimes thousands of emails between our coaches and clients, so no unsolicited email here.

Pros

  • When it worked, the mail generally got through.

Cons

  • Mailgun is used by spammers, and sometimes your assigned mail server will get blacklisted because of other users on it.
  • If you end up with a mail server that is blacklisted, your mail will go nowhere. And, below the $300 and up pricing tiers, there is no one at Mailgun to help you get this problem resolved. You are just stuck.
  • In other words, Mailgun is unreliable as a mission-critical service. I would strongly recommend using a service with better processes in place.

Likelihood to Recommend

If you are trying something out and want non-mission critical mail delivery in a free sample app, then Mailgun could be appropriate. If you are sending mission-critical email, look elsewhere.
VU
Verified User
C-Level Executive in Engineering (Computer Software company, 11-50 employees)
Vetted Review
Sinch Mailgun
5 years of experience

Email service that just works

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

It's used for email forwarding, tracking delivery, and open rates by some teams. It's not used as our primary email integration. For that, we use Amazon SES. Wherever we have used Mailgun, it has not caused any problems and we have been using it for three years now, while we have seen issues with other providers.

Pros

  • Inbound Email forwarding
  • Outbound Email sending
  • Tracking

Cons

  • More intuitive UX

Likelihood to Recommend

Mailgun is well suited for personal projects, MVPs, and lightweight use cases. Haven't tested it under a high load.
VU
Verified User
Employee in Engineering (Computer Software company, 51-200 employees)
Vetted Review
Sinch Mailgun
2 years of experience

Easy to use Mail API SaaS

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Ease to use Mail API SaaS.

Pros

  • Easy to integrate with a development environment.
  • Reliable as a mail server
  • Can act as a test mail if you don't have one

Cons

  • No logging or debugging mechanism
  • Hard to track if an email is sent successfully.

Likelihood to Recommend

As far as I know, Mailgun is quite generous with the free plan so that you can use the free plan for testing.
VU
Verified User
Engineer in Engineering (Computer Software company, 1001-5000 employees)
Vetted Review
Sinch Mailgun
1 year of experience

Decent for HIPAA Compliant Users

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Mailgun to send transactional emails from our Ruby on Rails web application. Marketing uses a separate system (Marketing Cloud) to send their emails.

Pros

  • Integrate with Ruby on Rails.
  • Send emails to Gmail accounts.
  • Good dashboard with sending analytics.
  • Will sign a BAA.

Cons

  • Sending emails to Yahoo accounts.
  • Sending emails to Outlook accounts.
  • Better reputation of shared IPs.

Likelihood to Recommend

Mailgun integrates into Ruby on Rails extremely easily. It's also great if you need a mail provider to sign a BAA, as they will do that. If you need to send emails to many providers, such as Yahoo or Outlook, you will likely need to pay extra for a dedicated IP, as their shared IPs have reputation issues.
DW
Dillon Welch
Director Of Engineering in Engineering at Tempest, Inc. (Consumer Services, 11-50 employees)
Vetted Review
Sinch Mailgun
1 year of experience
View profile

Mailgun: Generous Free Tier and Good Performance + Reliability

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Mailgun is the transaction email provider for my company, Flights Machine. We send out large volumes of transaction emails to our user base, everything from:

- Post signup welcome emails
- Purchase confirmation emails
- Password reset emails
- Cancellation confirmation emails
- Upsell emails

All of these emails are essential to the proper functioning of a website, and Mailgun handles them reliably.

Pros

  • Email deliverability has been very high with Mailgun
  • Customer Support (when we had a problem, they resolved it in under 24 hours)
  • Easy to use website and Ruby API

Cons

  • Error reporting (we were silently failing to deliver email to any Hotmail users for a few weeks until we noticed it ourselves)
  • Pricing (after you go beyond the free tier it gets expensive quickly)
  • Reporting is very limited

Likelihood to Recommend

When looking for a transactional email vendor, Mailgun does the job well. Overall, Mailgun has been very reliable, other than having a problem delivering to certain Hotmail users. However, after getting in contact with support, they resolved the issue within 24 hours. Ultimately, there isn't much differentiation between Mailgun and its competitors, which is why I don't rank it higher than an 8.
BG
Ben Gelsey
Staff Engineer in Engineering at Insigniac (Leisure, Travel & Tourism, 1-10 employees)
Vetted Review
Sinch Mailgun
4 years of experience
View profile

Easy and keeps us productive

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Mailgun provides us with an easy to set up SMTP server and also makes it easy to implement a webhook to receive email, which we know is a use case coming up for us.

Pros

  • Connect domain to the SMTP server
  • Incoming email webhook
  • Email activity logs

Cons

  • UI is outdated

Likelihood to Recommend

Great for hardcore development organizations that need email on many domains.
VU
Verified User
Team Lead in Engineering (Insurance company, 11-50 employees)
Vetted Review
Sinch Mailgun
4 years of experience

Best email service

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use mailgun to send email to customers, including email verify, password reset and other email stuff. Also we can use it for our newsletter.

Pros

  • Stable and easy to use
  • Cheap, it's even free if you don't have enough emails to send
  • Can receive email from customers

Cons

  • It [would be] cool if it supported email template design.

Likelihood to Recommend

[It's well suited to] send email and receive email.
LL
Lianmeng Liu
Senior Software Engineer in Engineering at Uber (Internet, 5001-10,000 employees)
Vetted Review
View profile

Mailgun is my go to transactional email provider

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We used Mailgun to provide transactional email services for a recruiting services startup we had developed. It was part of our core infrastructure, serving all emails (sign up, password resets, notifications, etc.) required for our application to operate. It allowed us to easily implement these features within our Ruby on Rails app without having to worry about things like servers, deployments, and configuration.

Pros

  • Fantastic API and developer experience.
  • Easy to set up and maintain.
  • Reliable service with fantastic reporting.

Cons

  • The web UI could've been better in places.

Likelihood to Recommend

Mailgun is great for software startups looking for a way to implement transactional emails. Their API is fantastic, and they provide official libraries in several common programming languages, making implementation a breeze. Their pricing is also extremely competitive giving you a lot of bang for the buck when cash flow might be tight. The only reason not to recommend Mailgun might be if you have very particular email delivery requirements that extend beyond their (very robust) services.
VU
Verified User
Engineer in Engineering (Human Resources company, 11-50 employees)
Vetted Review
Sinch Mailgun
1 year of experience