TrustRadius Insights for Magento Open Source are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Framework: Users have found the framework's modularity advantageous for tailoring websites to specific needs and accommodating future growth. The strong developer network surrounding the framework offers valuable assistance and opportunities for collaboration.
Updates: Ongoing updates enhance security features and introduce improvements, ensuring the framework stays current with evolving industry standards. This flexibility allows businesses to adapt quickly to changing market demands and maintain a competitive edge in the digital landscape.
Scalability: As a result, users can create unique, scalable online platforms that meet their business requirements effectively while staying ahead of technological advancements through continuous support and development efforts within the community.
Magento is our backbone. Our front-end website pulls product and catalog data from this tool. Our customer service team relies on this as a pseudo-CRM as all our customer data live on this platform. Our tool is also designed to work with our 3PL's backend service for seamless warehouse, inventory, and order management.
Pros
It's a decent system for a start-up company.
A lot of extensions can work with it: billing, order management, customer communication, and payment processors to name a few.
Highly customizable and reusable.
Cons
For a normal user, there is a learning curve.
Code clean up can sometimes be a headache.
It's sometimes sluggish.
Likelihood to Recommend
It is a solid system for front-end and back-end e-commerce website management. It can handle cataloging, inventory, and product management really well. It has a robust engine for uploading product/hero images, SKUs, categories, and subscriptions. It also works well with free extensions so you can build a working e-commerce site in no time.
VU
Verified User
Manager in Customer Service (Food & Beverages company, 51-200 employees)
We use Magento Open Source in our public facing website. our website consists of 4 parts : window shopping of used trucks, window shopping of aggregates, B2B webshop for truck parts and a static part which desbribes our company and our fixed services. the products are created automatically through our ERP system. So we have custom Magento code to import our products on the frontend. Our website is availlable in 7 languages.
Pros
out of the box webshop
api to allow for product inserts via code
lots of plugins
Cons
the content management is on pare with eg. wordpress
plugins are not always of a good quality.
major upgrades are not always plug and play.
Likelihood to Recommend
Everything is possible with Magento and i feel it is a better match for a big webshop than other tools (like wordpress). But you need some technical skills in order to start and especially to maintain it. It is not really a walk in the park to start off. But once done, it really does it thing and it hasn't failed us yet.
Magneto Open Source is used as a platform for ecommerce business. It is used by the marketing, web, and inventory management departments. It helps us sell our products online and provides analytical insights to our sales. It allows for a lot of customizations for a growing business. Once we started selling to wholesale clients, we created a second version of the website for the purpose of having different products and prices for them.
Pros
Fully customizeable
Allows for creation of additional versions of the website for different client groups
Cons
Too slow
Very cumbersome to manage products
Likelihood to Recommend
Magneto Open Source is probably better for companies with big budgets and needs for a lot of customizations. It is a platform that requires you to have a web team for constant support. I experienced a lot of glitches. I would not recommend Magneto Open Source for a small business.
VU
Verified User
Employee in Marketing (Food & Beverages company, 1-10 employees)
Bass-Mollett uses Magento Open Source to host our current website. The website addresses the online needs of our customers by providing them with an alternate method to make purchases. Our customer care team can retrieve orders through Magento Open Source and get them entered, and the process started for these orders.
Pros
Magento Open Source front end is easy to use. It is a fast way to get a website up and going.
Magento Open Source has been around for a while, so it is easy to find themes for purchase.
Cons
Although Magento Open Source can be customized, the themes are made using layers upon layers of folders to hold files. It takes a long time to learn the structure of the theme and it takes time to get anything customized on the backend to affect the website.
Magento Open Source is also one of the slower loading website management tools. I've used many others, such as Shopify, 3D Cart, and BigCommerce. Magento Open Source feels like older software and getting specific functionality is easier on platforms like Shopify and BigCommerce, which both use apps.
Likelihood to Recommend
I would recommend BigCommerce and Shopify before recommending Magento Open Source because they are much easier to customize, and the support is better. Magento Open Source is a useful tool if a company needs a cheap website solution, and they are just starting out. Of course, the paid option of Magento Open Source provides users with a lot more options, but to get the options we needed, we needed the higher plan, and it was cheaper for us to go with BigCommerce.
VU
Verified User
Employee in Marketing (Printing company, 51-200 employees)
Our company uses the Magento eCommerce platform to sell retail bowling equipment to thousands of customers around the world. Magento is flexible to configure to our needs as we've implemented many different extensions from payment gateways, search engine optimization, upgraded search features, and more. What's nice is that we've been able to launch multiple stores using the same install and database. I would recommend this platform for companies that have a lot of products and need the flexibility to add a lot of categories and product attributes.
Pros
Ability to create unlimited attributes and attribute sets to describe products
Ability to launch multiple stores with one install
Tons of extensions available to integrate and optimize an eCommerce store
Cons
Resource intensive, recommended that you host this on a dedicated server
Updating site layout is not intuitive, developers may be needed at an additional expense
Extensions can be costly, and typically developers are needed to install
Likelihood to Recommend
For eCommerce stores with a lot of products and numerous categories are needed, I think Magento would be the ideal choice. For stores looking to see a few products, I think Magento would be overkill as there are different eCommerce solutions available that can be launched in less time.
We currently use Magento Open Source to manage our ecommerce website. We have been using it for years and have had great success. Our website development team uses Magento Open Source. This includes our e-ops team, UX team and back-end developers. It allows us to manage all the products, shipping rates, taxes, multiple stores across multiple countries, SEO, categories, redirects, etc. It really takes care of most needs we have for our site.
Pros
Magento Open Source allows us to manage thousands of products in an easy to view and edit manner. We can make bulk changes to hundreds of products when necessary in just a few minutes.
Magento Open Source is incredibly flexible from a developers perspective. We have been able to develop many custom solutions that Magento Open Source didn't offer out of the box without any difficulty.
Magento Open Source allows us to pull reports very quickly. The product grid screen (Manage Products) allows you to customize the data columns you see which allows you to pull a report of just the data you want. We use this multiple times per day to see data on our catalog.
Magento Open Source makes it very easy to set URL redirects when we change product pages or category structure. This is incredibly useful in our daily use of Magento.
Cons
Like I mentioned previously, Magento Open Source allows us to develop custom solutions for areas where it did not offer a feature out of the box. While the ease of development is good, had these features been available out of the box, it would have been even better.
We occasionally find that some third party vendors do not work well with Magento Open Source. We have had to come up with work-arounds or abandon certain vendors all together because of our use of Magento Open Source.
This isn't really a drawback of Magento Open Source itself, but finding developers that are familiar with Magento can be difficult.
When you are first getting familiar with Magento Open Source, navigating the menus can be very intimidating. There are seemingly hundreds of pages and tabs in Magento and until you are familiar with it, you can very easily get lost.
Likelihood to Recommend
Magneto is very well suited for larger e-commerce businesses. Our catalog of thousands of products across multiple stores and storeviews is very easy to manage with Magento Open Source. I can imagine that for a smaller start up company, Magento Open Source would be overkill. If you are looking for a platform with a lot of built in extensions and customizations, Magento Open Source is probably not best for you. Expect to do some custom development if you are going to go with Magento Open Source.
VU
Verified User
Analyst in Product Management (Sporting Goods company, 501-1000 employees)
We use Magento Community Edition as our solution for e-commerce retailing.
Pros
Compared to other solutions, Magento has far more control over exact nuances of e-commerce such as discounting, customer segmentation, and multi-site control.
Magento as a whole is reliable and can be made very fast thanks to built-in fullpage caching on Magento 2.
Magento is scalable and can handle huge traffic, or it can be built for a small site.
Cons
Small bugs and issues affecting performance could be handled more quickly, but the rate of bug fixes and improvements is much better now than it used to be!
The built-in image lightbox uses an extension that is no longer supported. This could be improved.
Extensions from "certified developers" are often buggy or extremely unreliable. A better certification process for third-party extensions could save a lot of time and stress for users.
Likelihood to Recommend
Magento is well-suited for any full-fledged retail store. I would recommend a simpler solution for anyone seeking an e-commerce presence for just a few products (Shopify, etc).
VU
Verified User
Executive in Manufacturing (Automotive company, 11-50 employees)
