TrustRadius Insights for LumApps are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy-to-use Platform: Users have found LumApps to be a simple and easy-to-navigate platform for using Google for their business. They appreciate that it makes tasks easy to comprehend and collaborate on for their employees.
Integration with Google Workspace: The integration with Google Workspace, particularly Google Drive, is highly valued by users. They find it fast and easy to deploy and appreciate the search engine's capability to support multiple languages, which is especially beneficial for large companies.
Strong Page Design Capabilities: Users praise LumApps for its strong page design capabilities and the ability to create content templates for specific teams and make them private. They also highlight the flexibility in design and style, as well as the support for communities, which makes it easy for interest groups to consolidate information in a centralized space.
I work with a content creator to create a page for thousands of people to access and use on various continents.
Pros
Looks good
Search is great
Once learned, the editing and management are decent
Cons
Hard to edit and manage for a lay person
reviewing content you want to send to many before going live is very hard or impossible
Likelihood to Recommend
It works well for internal pages the teams can use to highlight their group, and provide access to various needed and important content. It has been perfect for our internal Internet for many reasons, mostly including search and the ability to find all the different teams sites and content
VU
Verified User
Director in Product Management (Computer Software company, 5001-10,000 employees)
We use LumApps to create our intranet and knowledge base. We had a lot of great content/knowledge that was missing because we didn’t have a specific place to find those content. LumApps helped us give the structure to organize this content and also, work together with a better view of how to do it in an effective way.
Pros
Integrations with other sources (Okta, Google, Zendesk, Salesforce)
A lot of possibilities to create a good template for the content that we want to share
A community feature, so people can interact about some topics in common.
Cons
Backups and bulk content (import , export and update)
Roles and groups more easily to use
More granularity about what permission a viewer use can have, a writer, an administrator, and so on.
Likelihood to Recommend
Share news and organizational communications. The auto-translate feature helps to have the content available without doing a lot of manual translations. It solves our big problem that was “how to share great and relevant content to the entire organization”.
VU
Verified User
Analyst in Information Technology (Computer Software company, 501-1000 employees)
Creating intranet pages for different communities as well as content for everyone in the organization.
Pros
I can see the page metrics for the pages I create.
I have the ability to manage content on my own pages fairly easily.
I can integrate media including images and google slides.
Cons
Hard to include video on a page because the video needs a URL.
It is a little hard to learn but that could be because of the way we have customized the editing tools.
The search tool doesn't always give good results but that might be because of the way that we have integrated it into our google platforms.
Likelihood to Recommend
It is suited for intranets where there is a wide network of distributed content owners. There are over 10,000 at my organization, and anyone has the option of creating content or engaging with content.
We currently utilize LumApps to offer an employee intranet. We allow internal comms to create content and currently use it to spread employee news. It allows us to have a drag and drop content creation process and allow us to move away from slack with our outgoing messaging. It also allows for easier access to older content that slack has a harder time surfacing.
Pros
Offers simple addition of custom content types that give the ability to apply different access and distribution levels.
The HTML widget allows for the simple removal of WYSIWG tools to simplify the view for content contributors.
The ability to rearrange layouts is very simple.
Cons
A lot of the documentation is lacking.
The support is not extremely helpful.
The settings for many things are not clear.
There are many tools in the platform that have unclear behavior.
Templates are not recursive, so when a template is modified the content using that template will not change
The WYSIWYG editor auto formats HTML which is unhelpful when trying to embed code.
The notifications are not consistent.
Likelihood to Recommend
I think that this tool is very well suited for a small company looking to send one-sided communication, or possibly communication with comments. Unfortunately, this platform lacks the ability to scale well, and leaves a tremendous amount of technical debt when the amount of pages grows, because when one element moves on a page, that needs to be moved on all pages manually. Customization beyond minimal widget design is difficult, and the fact that there are many things that cannot be changed makes this a difficult recommendation for anyone looking for a highly visual platform.
VU
Verified User
Engineer in Information Technology (Computer Software company, 5001-10,000 employees)
We use it to create and support knowledge management on our intranet. We have a lot of information on our company and we want to be able to manage this in a less friction way. We use LumApps to give the possibility of our users creating content on our intranet as well but following our brand guidelines and best practices.
Pros
The freedom we have to create pages, how we create them.
The possibility to adjust the CSS as we want, this makes some things easier for us.
Cons
The way we design pages is not intuitive at all.
The global widgets could behave like components, for example, if I create a button as a global widget, it could at least be possible to change the label of it, this way we can reuse better this widget.
Recently we noticed that the search only shows us results of the site's main language, so if I search for content that is in Portuguese and the platform is in English, I couldn't find the content, this is really annoying because we have a lot of content in other languages.
Adjusting the link of a widget is way better than use the button widget.
Likelihood to Recommend
We use LumApps to create a collaborative space to create and manage relevant content inside the company, with the possibility to create templates and manage permissions to different people and groups to make it easier to be a more collaborative space without our designs being a mess. LumApps is not an intuitive tool to use, the learn curve is not the best, so most of our users have very difficulty being used to the tool, they spend a lot of time learning how to use it.
We use it to provide resources, news, and content to employees to be able to do their day-to-day job seamlessly. It is also our intranet platform. We add new pieces of content or news everyday
Pros
simple layout
google integration
easy creation of content
Cons
content expiration
analytics
permissions
Likelihood to Recommend
LumApps is well suited to provide fresh news to our employees on a daily basis and cater that information to the audience based on their role location etc LumApps does not handle well content owners expiration and their notifications don't work great, so maintenance of LumApps can be a pain
We use LumApps as our internal wiki. Our company manages all internal official announcements, policies, and perks information from this one platform. We used to have this information spread across 3+ systems. LumApps helped us create a custom internal website that keeps our employees updated and informed.
Pros
White-label and brand content – and for the entire website.
Manage user permissions for content creation and updates.
Separate official content like policies (pages) from ephemeral updates (news).
Cons
Simplify content creation. Users should know what each button and widget does without asynchronous training.
Simplify standardization. LumApps provides endless customization options. We wanted to standardize our look and feel across our internal website. But there's not a simple way to require that across all content.
Uplevel some metadata features. Ex: if you draft a page with a URL then delete that page, you can't use that URL for any future pages.
Likelihood to Recommend
LumApps works well if you need to build a robust, fairly-static wiki or internal website.
It works less well to coordinate in-progress projects or work. It should be used for active collaboration or discussion.
VU
Verified User
Manager in Human Resources (Internet company, 501-1000 employees)
We use LumApps for Intranet. This is used within the whole company. Other than hosting information web pages, we have LumApps integrated with our AD for staff directory information. Our company uses Google Workspace as our day-to-day collaboration and productivity solution, and this integrates with LumApps on authentication. We also put files in Google Drive which then appears as lists on our Intranet pages.
Pros
Integration with Google Workspace e.g. Google Drive.
Easy to amend pages and publish.
Integration with AD for users information e.g. Staff Directory.
Cons
For pages on "Offices", though we have a calendar for each office to show upcoming public holidays, the calendar will disappear if there are no forthcoming entries, making it a bit confusing.
In the Staff Directory, it is far easier to look at subordinates of staff, but if to look at all the managers and up levels, it needs many clicks to display managers of each level.
Not very user-friendly for new administrators who will need to maintain and create new pages.
Likelihood to Recommend
Quite good integration if the company is using Google Workspace (maybe also as good with other platforms though) The thing is that it does not need to be on VPN to access the Intranet, which is a good thing when now most users are working from home or it is a hybrid working pattern.
VU
Verified User
Manager in Information Technology (Media Production company, 1001-5000 employees)
