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Luma

Score9.8 out of 10

12 Reviews and Ratings

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What is Luma?

Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.

Categories & Use Cases

Reviews

What users are saying about Luma.
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Currently, we are all working from home. Without any doubt regarding our platform.

Incentivized
Raul SmittView profile
Project Manager in Marketing at VivaKi (51-200 employees employees)

Use Cases and Deployment Scope

Luma is a powerful platform for Our company uses this online video conferencing virtual meeting software for companies looking to collaborate with employees in different parts of the world. to connect with our colleagues and students around the world in real-time meetings. It has been expensive topics, narrow intent, outdated data, and for the most part, the data is not active and also does not have an on-demand research feature.

Pros

  • Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from.
  • The accuracy of their contact details is quite good. Your company data is really good.

Cons

  • Helping my closing just when talking to new clients.
  • I can find all my contacts for a company.

Most Important Features

  • You can use the built-in virtual whiteboard for better planning and brainstorming.
  • Better than most other comparable platforms.

Return on Investment

  • It would be great if trusted users could update the data.
  • People were wrong and I had the right data but there was no way to share it.

Other Software Used

Techmango Technology Services, MoveitPro, Creactives Material & Services Master Data Governance (TAM 4)

With Luma, our customers feel better served

Incentivized
Luisana PachecoView profile
Principal in Customer Service at Princeton HR Insight LLC (1001-5000 employees employees)

Use Cases and Deployment Scope

Thanks to this software we have had a better response capacity with our clients since we attend to their demands in record time. The customer will always be attended to, 24 hours a day, 7 days a week, making the agents attend to customers with urgent calls and the usual answers are answered automatically with Luma.

Pros

  • It has different automation tools such as answers to frequently asked questions.
  • Understands and responds naturally to customers, making communication more fluid and efficient.
  • It has integration with social networks such as Facebook, Skype, and WeChat among others.

Cons

  • Setting up the software was very difficult as well as installing the configurations.
  • The fact that it does not allow integration with customer service platforms is frustrating.
  • It is hard to adapt to the program, I wish it was much more intuitive, so you would get much more out of it from the beginning.

Most Important Features

  • It has artificial intelligence, which does not need the customer to mention any keyword because it understands perfectly the flow of the conversation to give an answer.
  • The use of frequently asked questions allows customers to find a solution quickly, without the need for a human agent.
  • The integrations with different communication channels allow all our customers to be well attended.

Return on Investment

  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.

New Reviw

Incentivized
Moises Abraham Lacayo CortesView profile
Especialista legal in Legal at BAC Credomatic (10,001+ employees employees)

Use Cases and Deployment Scope

is used for customer service, the business problems it addresses is the need to always have the customer connected

Pros

  • good interaction
  • speed in response
  • efficiency

Cons

  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system

Most Important Features

  • versatility
  • speed
  • simplicity

Return on Investment

  • more interactions have been seen
  • better response times
  • best results

Other Software Used

OBS Studio, Microsoft Excel, Microsoft 365 Business Premium

Best Virtual Assistant which can ever assist

Incentivized
Verified User
Engineer in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

Luma is the best Virtual Assistant Tool. We can use it in any large or small scale industry in the marketing business and getting in touch with customers or clients is a very crucial part of maintaining relations with clients. Luma comes with big help its own virtual assistant feature helps to communicate with customers 24/7 the queries is been solved virtually with the help of AI in Luma.

Pros

  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.

Cons

  • The configuration of Luma in the user end is much more complex if a newbie tries to configure it will be difficult to handle it.
  • The steps must be properly documented while performing the change.
  • Sometimes it shows inconsistent lagging behaviour while handling the app.

Most Important Features

  • Best Virtual support it gives with less human intervention.
  • The business productivity is increased because we can help our customers 24/7 with Luma.
  • Communication is done very fluently with none misconceptions.

Return on Investment

  • Business requires marketing skills which Luma filled it and returns given is profitable.
  • It's worth allocating money after because it gives satisfaction to the service we use.
  • It maintains customers and vendor relations with its bandwidth in communication.

Other Software Used

Canvas, MetaViewer, Adobe Animate (formerly Flash)

Forget Eventbrite!

Incentivized
Verified User
General Manager (1-10 employees employees)

Use Cases and Deployment Scope

We use Luma for listing our free and paid events

Pros

  • Event management
  • Attendee management
  • Attendee tracking

Cons

  • Post-event communication (promotional emails)
  • More extensive integration with Active Campaign to divide attendees into attended and missed
  • Phone number field with messaging options (eg reminder message sent to phone before event’s start)

Most Important Features

  • Easy event scheduling
  • Low fees
  • Attendee tracking

Return on Investment

  • Higher attendance rate per event

Alternatives Considered

Eventbrite

Other Software Used

Eventbrite, Zoom, Telegram