What is LogRocket?

Modern Frontend Monitoring and Product Analytics
LogRocket combines session replay, performance monitoring, and product analytics, to enable software teams to create the ideal product experience.

Categories & Use Cases

Media

See a pixel-perfect recreation of a user session including the technical telemetry to help fix bugs faster

View data in aggregate across your customer base and alert on regressions in key APIs

LogRocket closely integrates with many of the most popular frontend frameworks. In addition, LogRocket integrates with many support chat tools, backend logging solutions, and bug reporting systems.

LogRocket helps you triage bugs more effectively by showing how many users are impacted by an error

In addition to aggregating application performance metrics across all users, LogRocket can also monitor and replay browser-based performance measures for specific users like CPU and memory usage

Visualize and map the flow of visitors to your app. Watch sessions of users who have dropped out of the flow to determine commonalities and better understand user struggles

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Verified User

Analyst in Customer Service (51-200 employees employees)

Use Cases and Deployment Scope

Mainly utilised to debug issues for users before having to escalate to engineering. It helps me dig deep into the users point of view which is incredibly valuable in figuring out what the issue is.

Similarly, if an issue has been raised it's such a nice touch to send a copy of the session to the devs so they can see for themselves.

Pros

enhances the customer support journey
allows non-techy personnel like myself to dive into customer issues

Cons

It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
Cropping sessions could be simplified I think - particularly the cropping tool's design