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LogMeIn Pro by GoTo

Score9.2 out of 10

126 Reviews and Ratings

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What is LogMeIn Pro by GoTo?

Categories & Use Cases

Key Features

Learn about the best (and worst!) features LogMeIn Pro by GoTo has to offer, as determined by TrustRadius' reviewers.
Based on 126 ratings of LogMeIn Pro by GoTo's features
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Top Performing Features

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.4

  • Centralized management dashboard

    Dashboard to facilitate management of users, permissions, licenses etc.

    Category average: 7.5

Areas for Improvement

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.7

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 6.7

  • Annotations

    Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

    Category average: 6.6

Reviews

What users are saying about LogMeIn Pro by GoTo.
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LogMeIn Pro by GoTo is Awesome

Incentivized
Jan KefalasView profile
Operations Manager in Finance and Accounting at BHHS Rocky Mountain, Realtors (1-10 employees employees)

Use Cases and Deployment Scope

When I work from home I am able to sign into LogMeIn Pro by GoTo as if I was in my actual office using my personal computer.

Pros

  • Instant access to my desktop
  • Loads my files needed instantly
  • Stays online until I am ready to sign out
  • Very reliable

Return on Investment

  • Saves time not needing to drive to office
  • System seems to be always available when needed
  • When you have a question, you can always connect with someone.

Usability

LogMeIn Pro by GoTo - Rock Solid

Incentivized
Verified User
Employee in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

At our small IT firm, LogMeIn Pro by GoTo is a lifesaver for remote support. With our varied clients, we need a reliable tool to access machines, fix issues, and handle maintenance without being on-site – and LogMeIn Pro by GoTo gets the job done pretty much without fail. We use it daily to troubleshoot, install software, and manage servers. It saves us a ton of time by letting us fix problems remotely instead of driving to client sites. Our clients like the quick response, and we love the efficiency. We handle everything from routine checkups to urgent fixes, across Windows and macOS. The file transfer feature and the ability to manage multiple clients from the dashboard makes life easier.

Pros

  • LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
  • You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
  • I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place

Cons

  • LogMeIn Pro by GoTo is expensive compared to many other remote access tools. Pricing scales per device, which adds up quickly if you manage multiple client machines, which we do.
  • LogMeIn Pro by GoTo doesn't have real time alerts. For example, if a server goes down.

Return on Investment

  • Increased Productivity & Efficiency
  • Overall Cost Savings - while pricey it does save us time and money
  • Improved Customer Service & Support

Usability

Alternatives Considered

TeamViewer

Other Software Used

TeamViewer, GFI Systems, OnPay

Best Remote Access Software

Incentivized
Verified User
Engineer in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

LogMeIn Pro by GoTo is used in our organization to let employees remotely connect to Virtual and Physical machines. Our team consists of developers and technical support, both groups of employees are located at different locations and need to connect to company servers and machines remotely. LogMeIn Pro by GoTo helps us to address this problem of remote connectivity.

Pros

  • Remote Connectivity to Both Development and Support Teams
  • Centralized Dashboard and Easy to Use User Interface
  • Security Features such as 2FA
  • Good connectivity to Remote Machines

Cons

  • LogMeIn Pro by GoTo Has Occasional Downtime
  • File Management Capabilities are Limited
  • Password Management and Peridoical Password Reset

Return on Investment

  • Faster On-boarding of New Employees for Remote Connectivity
  • Minimal Administration Overhead
  • Cost Savings

Usability

Alternatives Considered

GoTo Connect and GoTo Meeting

Other Software Used

Azure App Service, Veeam Agent for Microsoft Windows, Acronis Cyber Protect Cloud, Microsoft 365, Veeam Data Cloud for Microsoft 365

Good overall remote desktop and administration software

Incentivized
Verified User
Consultant in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We use LogMeIn Pro by GoTo to remotely access end users' desktop and laptop computers to assist with troubleshooting problems and updating patches and updates as well as deploying new software.

LogMeIn Pro by GoTo also helps us work one one-on-one with users when they have issues that require us to see and share screens as well as enter in passwords remotely that can not be shared.

Pros

  • Remote Access
  • Screen Sharing
  • Remote Software Deployment

Cons

  • It can be slow at times
  • Interface is not as clean or user friendly as I would like.

Return on Investment

  • Ease of administration
  • Ease of access to end users computers
  • Ease of deployment of sw

Usability

Alternatives Considered

TeamViewer

Other Software Used

TeamViewer

Good value for the money for sales and IT employees.

Incentivized
Marissa NovakView profile
Marketing Manager in Marketing at Akorbi (5001-10,000 employees employees)

Use Cases and Deployment Scope

We used this for employees that often travel so that they have access to everything at all times. Some have desktop computers and laptops that they both use; this is a great way to ensure that they always have their files readily available regardless of the location or device they are using.

Pros

  • Smooth operations.
  • Not much for implementation.
  • Saves login information.

Cons

  • I don't have any cons at this time.

Return on Investment

  • Improved operations - people could access what they needed when before they couldn't.
  • Integrates well with systems.
  • IT can use it to fix systems.