Using LiveEngage
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
LiveEngage was used to provide support in a variety of ways through messaging in multiple interfaces to clients of the company. By providing support using Facebook, SMS Messaging, Web Messaging or through a variety of Apps for mobile devices. Used to address the means for our customers to contact us for sale related inquiries or as a means to provide technical support or even customer support. LiveEngage brings the next chapter in customer contact, the tool has a variety of usages that is only limited by the needs that you have for your company.
Pros
- Want to track sales, visits, etc.? LiveEngage has the tools you need and or pretty quickly develop the ones that better suit your needs. Did I mention you can even track conversions or any kind?
- Want to provide support using Facebook, the company has the interface to provide messaging support through the worlds leading social network. Talk about reach the masses.
- BOTs - by partnering with IBM WATSON LiveEngage offers the best option for messaging BOT operations.
Cons
- Is my understanding that they have their majority of support between US and Israel, which is great however the timeframe to get a response depending on the issue may take longer than expected.
- Their dev support can take some getting used to, some issues that are not supported by their regular tech support is within Dev and you will be redirected to their website.
Likelihood to Recommend
Doesn't really matter your website or the platform you want to use for both your visitors or your agents. LiveEngage has the best option for you. Do you want to provide an app so that you can have people working from home? LiveEngage has the option.
Even the ability to develop your own solution is provided with their SDK.
Even the ability to develop your own solution is provided with their SDK.
Willy Bernardo
Senior Operations Manager in Engineering at Conduent (5001-10,000 employees)
Vetted Review
2 years of experience