LivePerson Conversational Cloud

We use LivePerson to communicate with customers to assist with their customer service and sales needs. We are always looking for a new way to connect with our customers and this is a great way to do so. We also talk to customers over the phone and via email. We are able to reach more customers by having LivePerson.

• We have made more sales because of the ease of completing transactions.
• The product is a bit more costly up front so that should be taken into consideration.
• It is easier to reach customers on phone and chat so we can make more sales.

Genesys DX

Mitel MiCollab, Zoom

<div>After a small test, we implemented a staggered roll-out over a month in 2016. Even recruitment uses it. Great flexibility to add conference call tracking later and improve reliability steadily. Virtually no downtime in the last 12 months, and great Sugar integration. Lowers downtime, and aids in the identification of miscues in new reps; has introduced some truly invaluable KPIs to us.</div><div>

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• Increased outbound productivity - more calls = good.
• Earlier catching of mistakes through sophisticated tracking cuts down on turnover.

Radian6, Sysomos MAP, SugarCRM, IBM SPSS

Tenfold is being used by out department (about 500 employees+). The problems it helps us solve - notes for pertinent info from customers related to pipeline management and ongoing projects with customers. We also use it to track critical time evaluations for each rep and have it report to SFDC. It is an effective tool for live customer info, pipeline management and KPI recording and performance for reps and managers.

• Great for pipeline management
• Great for note taking while on the phone with customer, and syncing info to Salesforce
• Needs to be less buggy and interact well with other extensions

Ambition, Calabrio ONE, Google Hangouts

Tenfold is being used to keep our calls organized with the many different accounts we each have in our book of business individually. It helps keep track of who you are calling within our accounts and let's us take notes right on the pop out so that we know what we talked with each customer about without having to ask them over and over again.

• It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
• I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
• It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.

Tenfold

Tenfold allows our organization to make more dials daily. Their click to dial feature has allowed our team to increase call volume by 37% which has lead to many more sales. It is easy to use and easy to teach. I would highly recommend this product to any mid size company with a sales team making outbound calls.

• Higher call volume
• Identify which inquiry is calling into you with their amazing caller id

SugarCRM