LiveAgent Manufacturing Reviews & Insights

LiveAgent is being used by the entire company. Before using this software we had a bad organization in our mailbox. It’s very useful that you can assign certain emails to different departments or even workers of the department. This allows us to save a lot of time because we don’t waste time anymore by searching emails or reading emails that doesn’t even conern your department.

LiveAgent is being used by the entire company. Before using this software we had a bad organization in our mailbox. It’s very useful that you can assign certain emails to different departments or even workers of the department. This allows us to save a lot of time because we don’t waste time anymore by searching emails or reading emails that don’t even concern your department. It’s less appropriate if you are working alone in your department. But if you are a group working with the same email address you can assign emails to different workers.

Our whole organization uses LiveAgent to speak with customers. It effectively allows us to allocate customers to specific agents that will then speak with them and figure out what needs to be done. It addresses the problem of making the connection between customers who have issues and us customer support agents who can help them.

Anytime a customer calls into us or emails in, we immediately see it and it is allocated.

We use LiveAgent to manage a support help desk for two brands and also handle tickets for our online retail business. We use the knowledge base and accept tickets from the web portal, email, live chat and social media channels.

A contact is made for support, through live chat, and if the issue isn't resolved it's turned into an email ticket.

In the customer service department, we are using LiveAgent to communicate with our customers.

It is useful for communication with customers, especially to use emails, calls and chats.

We use it daily to track and address inquiries, issues and other communications with our global clients. We have agents, customer care and design team who log in daily to update their tickets. It really organized our workflow with those customers and removed a lot of frustrations when it was hard for us to track issues via other different channels.

Well suited for customer care, fashion/apparel consultation.

LiveAgent is used by Customer Service department and it is a great support for our employees to communicate efficiently with customers via phone, chat and ticketing system.

LiveAgent is great when you want to see all previous communication with the client, it is easy to find - both tickets and calls. Sometimes phones tend not to work for some reason - could be a place to improve.

LiveAgent is used by our customer services department and is a great asset to bot clients and colleagues.

Working and training users is easy when using LiveAgent. Most other user interfaces do not have the knowledge base which LiveAgent has. If there is ever any question that is needed the live chat is a fantastic option where one of the advisers is more than happy to assist. I would highly recommend this service.

We used ZenDesk for several years before we used LiveAgent, and ZenDesk offers tons of options, which we appreciate. When you are launching a small business, you worry and dream of having tons of support request; many to buy your goods/services and/or something has gone wrong and you must provide support as quickly as possible to negate negative reviews... the truth, rarely will you need the tons of features and functions of large advance systems that cost a lot of money and as a small business most advance options don't apply. After having used ZD for years and being grandfathered in an old plan, we simply couldn't justify the cost as our website was easy to purchase from and our support request was few and far between.

Upon looking for an alternative to ZenDesk, LiveAgent was more affordable, offered live chat, integrated with our e-commerce system, offers an Android/iOS app (as a small business, having the app allows for instant replies while on the go.), merge, transfers, etc. for a better price. Now, we all know that it's not always about price and while ZenDesk is a huge company, we haven't had any major issues with LiveAgent and the extra money goes toward employee coffee or donuts, to keep them happy.

The minor issues, notifications to the app aren't 100%, support stated that they are working on a complete rebuild of the app for more functions and dependable notifications. Selecting a Support and Chat system is important but as a small business saving month fees of external service is vitally important.

My professional experience is that you won't be disappointed in LiveAgent when compared to ZenDesk. Side Note: I checked the pricing of ZenDesk as of March 8th, 2020 and they want $49/Agent PLUS additional fees for Chat, extra fees for this and that and API limits and more nickel and diming than I'm interested in! I understand that they are enterprise-focused now but as a small business, you don't need all of that for support, save your hard money for Sales, Market and to keep your employees happy!!

We use it eCommerce and it works great!

LiveAgent is one of the best customer support platforms that I have ever used for customer support purposes. I have actually dealt with a few other ones and I'd state that LiveAgent stands out with and easy to utilize interface, a lot of beneficial functions and a stunningly easy to use and user-friendly design. The system has all the essential functions in order to offer the full customer care options to our clients. What's more, it all is done in a smooth and beautiful as well as in a handy and convenient way. LiveAgent in the organization is used throughout the 4 different departments and it's the core customer service platform for end-user inquiries. From the first day of its implementation, I have never faced any issue while extensively using it in daily operations and in conjunction with other departments.

LiveAgent will surely meet any of your customer service department's need. There is no doubt about that. However, please note that if you are a [startup] company, it might be a bit pricey. As you increase the quantity of the agents, the price is also increased, thus, consider this. Otherwise, if you are fast-growing small or medium-sized company, LiveAgent might be your number one choice for customer service needs.