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Lightspeed Restaurant

Score9.9 out of 10

41 Reviews and Ratings

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What is Lightspeed Restaurant?

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

Categories & Use Cases

Reviews

What users are saying about Lightspeed Restaurant.
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Easy To Use Restaurant POS

ANISUL ISLAM VHASHAView profile
Business Owner in Corporate at Network Zone (1-10 employees employees)

Use Cases and Deployment Scope

Last year me and my spouse started a restaurant. So we were searching for a restaurant POS software, which can help us to run our business smoothly. Our restaurant offers full-service dining concept with lunch and dinner daily, a cafeteria, a bakery along with an event space. So we needed a perfect software which could be easily accessible by our staff. We implemented two software & Lightspeed becomes valuable for our business. We use Lightspeed for tracking our inventory, sales & work hour of staff. Restaurant owners can easily get their business details through this software. It can also be used for online ordering & delivery at any places.

Pros

  • Lightspeed Restaurant is easier to set up & easy to use.
  • Cloud-based integration helps me to access the software anywhere in the world.
  • It's been beneficial for creating accurate financial statements.

Cons

  • Software is little bit pricey for small businesses. If they reduce their plan rate then it would be more accepted in startup businesses.
  • Their aren't any free trial available for Lightspeed restaurant. At least 7 days trial should given.
  • Overtime calculation isn't automatic & staff detailed information directory can be implemented.

Most Important Features

  • The system is very user friendly to use and modify.
  • Access from anywhere by cloud service.
  • Can create accurate financial statement.
  • Their service available 24/7.

Return on Investment

  • Lightspeed Restaurant is easier to use. Cloud-based means I am able to log in while away from the restaurant to help staff having any problems.
  • I can quickly change menu's design, pricing, pos layout on the backend. The system is very user-friendly to use and modify.
  • We can perfectly track our inventory and sales.

Alternatives Considered

CAKE Point of Sale, SpotOn Restaurant and Slice

Other Software Used

CAKE Point of Sale, Slice, SpotOn Restaurant

Upserve Overall Good Product

Incentivized
Melissa Meece
Owner / GM at Firefly Restaurant (11-50 employees employees)

Use Cases and Deployment Scope

We use Upserve [POS (formerly Breadcrumb)] as our main in-house POS at our restaurant. I say "in house" because we don't currently use it for web orders, although that is a feature they offer. We use Upserve on multiple tablets to plug in customer orders, print orders to the kitchen, and take customer payments. We also use it for employee timesheets. We currently swipe credit cards and have customers sign on screen; we tried Upserve's handheld device as an EMV reader but it had syncing problems. Their customer service has been horrendous during the pandemic, but overall we're pleased with the functionality of the software. Since we've been with them for 6 years, I can't imagine migrating to another POS because the historical data is really important to us.

Pros

  • Employee time tracking. Very user friendly. Our employees are used to clocking in and out on the tablet when they come in.
  • Intuitive navigation to find menu items
  • Customer payment system works well when we swipe credit cards and have customers sign on screen

Cons

  • Their reporting functionality needs improvement according to my data management team. We've had to create some workarounds.
  • Their customer service needs major improvement during Covid. It was much better before Covid.
  • I didn't like their online ordering system the last time I tried it (3+ years ago). I know they've made some changes so we might give it another try but for now I'm using Square for our online ordering, and Upserve in house.

Return on Investment

  • Upserve costs more than I think it should, but since we've had it for years, the historical data is really worth it to me.
  • It's been great to see labor and sales data over time - very helpful for planning purposes

Other Software Used

When I Work, Canva

Upserve is the best

Incentivized
Blake Chaney
Front of House Manager in Customer Service at Jack Brown’s Beer and Burger Joint (201-500 employees employees)

Use Cases and Deployment Scope

We use Upserve as our main POS on four different terminals within our restaurant. It is currently the only POS being used by all of our stores (around 15 storefronts across the South East). It has completely changed the way that we function, in a way that has made us more efficient.

Pros

  • Allow credit card transactions while offline.
  • Allows you to search for items instead of scrolling.
  • Allows a full visual of tables/bar seats.

Cons

  • Wireless printers for curbside use.
  • Manual option to open register when offline.
  • More detailed description of offline problems.

Return on Investment

  • Positive: 24/7 customer service
  • Positive: allows staff to fix their own time cards.
  • Positive: training option to learn the POS.

Alternatives Considered

Lavu

Other Software Used

Mood Platform, Apple iCloud, Verizon Cloud

Upserve Is A Step Up For Any Restaurant!

Incentivized
Jamie CunninghamView profile
Director of Hospitality in Corporate at Stay Golden (51-200 employees employees)

Use Cases and Deployment Scope

We use Upserve POS across our entire organization. We currently operate 2 restaurants in Nashville with plans to expand. We fully intend on continuing to use Upserve as we grow. Upserve is an extremely well rounded POS system that addresses many issues throughout our organization, including table management, counter service for to go orders, online ordering, loyalty, labor management, robust reporting, delivery platform integrations, and credit card processing.

Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.

Pros

  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.

Cons

  • KDS System Features: Overall the KDS system is fantastic. That said, there is one really frustrating issues. When a ticket is changed in any way, including being split at the end of the transaction, it reappears on the KDS screen as a "shanged ticket." That can create enough trouble, but what makes it worse, is that it shows up on the screen in the order of ticket time. So, the changed ticket will reappear in the queue wherever the ticket time falls. It ends up being really hard to track what is what and what needs to be fired next.
  • Splitting Checks: It is extremely difficult to split a check for guests. Instead of simply choosing the number of checks and dragging and dropping items onto the correct checks. With Upserve you have to start from the original move specific items to a new check. Then go back to the original and move more items to a different check, etc. Only then can you go search for checks and start charging guests.
  • Menu Item Changes with Multiple Locations: Unfortunately, there's no global way to change menu items at all locations. All menu changes, big and small, have to be done individually for each location separately. It's super time consuming and frustrating.

Return on Investment

  • Training: Upserve's intuitiveness has decreased the amount of training dollars we've had to spend during the onboarding process. Our new staff members very quickly learn the system so they can focus more attention of providing excellent hospitality.
  • Extras: We save tons of money because of Upserves robust features. Features like online ordering and loyalty are included in our SaaS and eliminate our need to use third party vendors.
  • SaaS: Upserve's fees are highly competitive. We actually saved thousands of dollars a year by switching to Upserve. To top it off, Upserve is a much better system than we were using before.

Alternatives Considered

Northstar Restaurant POS, Oracle Hospitality (formerly MICROS), Restaurant Manager, Square for Retail and Lightspeed Restaurant

Other Software Used

Slack, Expensify, NetSuite

Usability

Upserve POS Review

Incentivized
Angie Tunstall
Manager in Customer Service at Melfi's (11-50 employees employees)

Use Cases and Deployment Scope

Upserve is our main point of sale for our dinner only, seven days a week restaurant. It is used in conjunction with Restaurant 365. It is used in the owner's other restaurants as well and does a great job.

Pros

  • Easy to split items onto new checks.
  • Ease with applying multiple payments on one table.

Cons

  • It would be nice to have the option to get an email from the primary close or payment screen.
  • Having a problem printing gift card balances.