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Lighthouse 360

Score7.7 out of 10

7 Reviews and Ratings

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What is Lighthouse 360?

Lighthouse 360 is an automated patient communication software that offers a wide range of features for dental practices. This platform is designed to streamline communication between dental offices and their patients by sending reminders, confirmations, recall notifications, appointment follow-ups and more. By integrating with practice management software, Lighthouse 360 provides real-time data on appointments and treatments, allowing administrators to keep track of casual interactions with patients.

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Who Buys & Uses Lighthouse 360

Lighthouse 360 Reviews

What users are saying about Lighthouse 360.
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We ended up switching from Lighthouse because we outgrew it.

Incentivized
Verified User
Director in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

patient communication, appointment reminders, requests for reviews, filling appointments, recare reminders

Pros

  • templates for email campaigns
  • minimal glitches
  • good customer service

Cons

  • We have to stay on them when we need a change implemented
  • we are not able to make changes ourselves to the automatic messages
  • limited ability to customize emails

Most Important Features

  • appointment reminders
  • appointment confirmations
  • text messaging patients

Return on Investment

  • positive: gotten more patients in the door
  • negative: sent out the wrong info before because of a glitch in the system

Alternatives Considered

NexHealth and Solutionreach

Other Software Used

Weave, Legwork PRM, Callbox Inc.

Great functions for the price

Incentivized
Verified User
Administrator (51-200 employees employees)

Pros

  • If there is an opening within 2 days they send out text messages to get the openings filled
  • Love how you can set the time frame for all reminders, cell, text and emails to be sent out
  • The templets that we can use to send out to patients about using year end benefits or to notify the patients of a promotion are great - I love how we can change the wording to work for us

Cons

  • The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
  • The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
  • We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Return on Investment

  • Keeping our schedule is a huge success
  • Keeping our patients informed of our office specifics is another area of success
  • Love how easy it is to respond to a patient regarding a text

Alternatives Considered

Solutionreach

Other Software Used

Vonage Business Communications