TrustRadius Insights for Lever are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Based on the user reviews, users commonly recommend the following for Lever:
Test and customize Lever thoroughly to ensure it is fully customizable for the organization's needs. They suggest taking advantage of Lever's implementation team during the first month and mapping out templates and processes before using the software.
Utilize Lever's support and training resources, as users find them accommodating and knowledgeable about Lever's features. They highly recommend attending startup sessions to properly set up Lever and maximize its capabilities.
Compare Lever with other recruitment systems to ensure it is the right fit for the organization. Users recommend trying out Lever in comparison to other software options like Greenhouse or Workable, especially for early-stage or smaller companies.
We had two large hiring influxes over the last year that we needed a way to coordinate and funnel candidates through. Having thousands of applicants makes the funnel process super important and Lever helped us set this up. Lever also provided the job description pages that we had everyone apply through so that we had a standardized structure for applications
Pros
Funnels candidates from start to finish of the process
Allows for scheduling interview with candidates
Cons
Their scheduling tool is super rigid and doesn't support multiple interviewers very well
The product requires quite a bit of setup before it becomes as efficient as you'd like
Likelihood to Recommend
Lever probably has too much overhead for a company of our size and we would frequently run into issues that would require an outsized amount of effort to resolve
VU
Verified User
Vice-President in Engineering (Computer Software company, 51-200 employees)
Prior to Lever, we didn't have or use any ATS. Lever was not just a solution to a problem for us, but also the tool we planned to use to build, scale and grow our early stage, Series A startup. We went from using Airtable to track our applications and notes, to using Lever's full suite of offerings to manage top of funnel, pipeline, and hiring. We used Zenefits to send our offer letters. But Lever allowed us to create more efficient processes, provide stronger support and resources for our Hiring Managers, and most importantly, create a consistent, fair, and enjoyable experience for our candidates, whether we ended up hiring them or not.
Pros
The pipeline view for tracking our applicants is awesome - something that GreenHouse and others could work on a bit.
Reporting is strong - easy to create dashboards and ongoing reports to be sent out directly to stakeholders. Helps save a lot of time and create a data driven environment.
Onboarding and Customer Support - always the best and quickest replies. Onboarding was a breeze, they were super organized and on top of every single detail. Got us started on the right path and it was easy from there on our own!
Cons
Emails - being able to add a Signature would be massive. Not sure if that is something that has been added since we stopped using Lever (we got acquired by DoorDash, so we now use GreenHouse through their systems), but that was the reason I didn't send emails directly through Lever often at all - doesn't look professional without the signature.
Resume parsing - sometimes, it would take the incorrect info for the email or phone number, or just not pull anything at all when the info is clearly on the resume. So maybe working on how and what gets pulled from emails on applications, would be great.
The look and design of the standard career page is a bit bland. Totally understand branding it as Lever, but options to adjust or do more with it would be fun!
Likelihood to Recommend
I think Lever is great for any sized company, but especially strong for smaller, growing teams. It's a very simple system, but clean, sleek, and very useful in any scenario. They have great support whenever you need it so those with smaller HR or People teams could easily benefit from their help. Can't think of too many scenarios where Lever wouldn't be well-suited, but maybe once you grow to International growth and hiring, it may be better to have a more Enterprise style business, set up for larger scaling.
We primarily use it to track candidates and use it for an internal database for applications. It's also a place where hiring teams can collaborate and gather feedback in one centralized system
Pros
Passive candidate tracking
Candidate nurture function
Visibility across all open reqs
Cons
Lever is incredibly difficult for hiring managers to get a quick overview of their pipeline
Doesn't have great integrations with LI Recruiter
Hard to see data on pipelines
Likelihood to Recommend
Lever unfortunately is not very intuitive, in my opinion. I previously used Greenhouse and I'd recommend that over Lever if you are looking for software to allow recruiting and hiring teams to better collaborate, I believe. Lever's scheduling function isn't great but it works well integrated with Goodtime.
VU
Verified User
Employee in Human Resources (Computer Software company, 5001-10,000 employees)
We use it as an ats and a tool for debriefing on candidates.
Pros
Ats
Multiple candidacies
Visibility
Cons
No funnel metrics
Tough to see where candidates came from
Likelihood to Recommend
If you need a basic ats it will get the job done. I would only consider it if it is much cheaper than greenhouse - otherwise you want to go with greenhouse
Lever is being used across the whole organization to track employee referral candidates. Being in hyper growth, we are actively recruiting and hiring over 300 people in 2021. Because of this, the entire organization shares the task to find and recruit the talent. Lever makes it easy for current employees to get their contacts in the system for interviews.
Pros
Lever makes it very simple to track referrals
Understanding where a referral is at within the interview process is very clear
Easy to refer a friend
Cons
I wish there was a way for our team to add feedback on why a candidate wasn't hired. It often puts us in a weird spot when someone doesn't get hired and we have to manage that relationship later on and try to explain why they got passed up.
It doesn't feel very robust in what you can do--you log in, there's a list of people, you refer someone. It feels like there could be a better way to continue to help the hiring team along the way.
Would be great to get notifications along the way as well--candidate progressed to next step, etc.
Likelihood to Recommend
I feel like it gets the job done--allowing employees at scale to refer their friends, get them in the system, and track their progress. If a company is in hyper growth mode and the recruiting team is needing some help/wanting to open up the talent pool, Lever gets the job done!
VU
Verified User
Account Manager in Sales (Computer Software company, 501-1000 employees)
Lever is largely used to store confidential and collaborative feedback about the candidates we are looking to potentially hire. Getting all notes and opinions in one safe place is very helpful and makes decision making much faster, whether it is a yes or a no. Great tool overall for us.
Pros
Team hiring.
Feedback logic/UI.
Notes, next steps, and candidate management.
Cons
It would be nice to be easier to navigate for new users.
Perhaps functionality where candidates can give hiring teams feedback as well.
Pricing.
Likelihood to Recommend
Lever is largely used to store confidential and collaborative feedback about the candidates we are looking to potentially hire. Getting all notes and opinions in one safe place is very helpful and makes decision making much faster, whether it is a yes or a no. Great tool overall for us.
Lever is currently being used across our whole organization as the preferred tool for organizing recruitment and the overall process from posting job, interview, review, and finally, making an offer.
Pros
A lot of integrations with various tools, e.g., Slack, google suite, LinkedIn
form customizations
Cons
Auditing, e.g., see the history who has accessed the profile
History or revision
Likelihood to Recommend
If you are an organization that is looking to consolidate, organize the recruitment process -- Lever tool is definitely for you. On the other hand, if it's a smaller company, you would have to invest a lot since someone needs to maintain the configuration of the recruitment process and it might be tedious.
VU
Verified User
Engineer in Engineering (Computer Software company, 1001-5000 employees)
We use Lever as our tool for evaluating and tracking potential job candidates within our system. It links to our online application portal, we use it to provide feedback on candidates during the interview process, and it can be used when we submit referrals on new hires.
Pros
Easy to use
Integrated system
Cons
Price point for use
Likelihood to Recommend
Lever works well for our organization's needs, wouldn't be necessary for small biz, but it is great to manage hiring and interviewing for our company.
VU
Verified User
Representative in Sales (Computer Software company, 201-500 employees)
Lever is used as a recruiting and referral program for finding candidates for employment. Lever is used by all employees to submit referrals for job postings, and the talent acquisition/recruitment team uses Lever to reach out to candidates, schedule interviews, keep notes, and push candidates through the hiring workflow. Those who are part of the hiring committee, or been asked to participate in an interview are given tasks to review the candidates resume and provide feedback from the interview. Lever keeps everything centralized and keeps the workflow moving.
Pros
Keeps candidates information and interview notes organized
The interface is pretty simple to navigate
Provides a public facing page to list all of your available job postings
Cons
Product offering levels seems to be mismatched. You can get single sign on, but API access is separate. Turning on SSO will break the API.
The integration into G Suite for mail and calendar when using subdomains and SSO.
Doesn't support the use of multiple sub domains very well. We ended up accidentally duplicated every user account and then temporarily lost all candidate notes and feedback.
Likelihood to Recommend
Lever is good as an introductory hiring management solution where you start receiving 50 - 100 applications for a position. It works well with a smaller number of candidates and when there are fewer people involved in the process. Once you start getting several hundred people into the system and you are implementing things like SSO, which most enterprise companies use, things become very complicated and can get messed up very easily.
