Leap Patron Management Reviews & Insights

Score8 out of 10

6 Reviews and Ratings

Community insights

TrustRadius Insights for Leap Patron Management are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable Tool: Users have found PatronManager to be a highly customizable tool that allows for maximizing subscription and meeting specific organizational needs. Several reviewers mentioned how they were able to create new reports and gain a comprehensive understanding of their organization's data by leveraging the customization features offered by PatronManager.

Robust Ticketing Solution: Many users praised PatronManager for providing robust solutions for their ticketing needs. The tool was described as powerful, offering good reporting and CRM functionality. Some reviewers specifically mentioned the ease of selling tickets, managing subscriptions, receiving donations, and maintaining the donor database all in one platform.

Continuous Evolution & Stellar Support: Reviewers greatly appreciated PatronManager's continuous evolution and addition of new features. The platform was commended for its stellar support staff and great help resources. Being built on the Salesforce platform also allowed PatronManager to benefit from gradual updates, keeping the platform always evolving in exciting new ways according to users' comments.

Reviews

2 Reviews

Good Value, Needs Better Reporting

Rating: 6 out of 10

Incentivized

June 15, 2021

Use Cases and Deployment Scope

Gretna Productions Inc globally uses PatronManager as an organization for our CRM software, ticketing platform for performances and for fundraising. Each department has their respective uses for the platform, however, due to the multi-faceted resources available in the system, we are able to use simultaneously and see each other's work. PatronManager allows us to sell tickets easily virtually, and allows us to connect purchase history with giving history or vice versa.

Pros

Ticketing.
Integrations.
Affordable.

Cons

Reporting features are difficult to use.
Built for orgs that have IT management, challenging at a small shop.
Not easily customizable.

Likelihood to Recommend

PatronManager is probably best for a larger organization with a dedicated technology expert because a lot of the features require someone to understand the back end a little bit more, especially when you need help (and a lot of the webinars or feature releases are way over the average person's head!). Data mining becomes frustrating because the reporting features are very backwards.

PatronManager is very user friendly on the ticketing center and its easy to train new employees on this side.

Regina Sukanick

Development Director at Gretna Productions Inc (1-10 employees)

Vetted Review

3 years of experience

Patron Manager, the superior CRM platform for small to mid-sized arts organizations

Rating: 10 out of 10

Incentivized

December 20, 2017

Use Cases and Deployment Scope

We use PatronManager in our Development, Marketing, and Box Office departments. The platform provides accessible CRM capabilities in a user-friendly interface. Reporting across departments is seamless and easy to accomplish with Patron Manager's intuitive user interface. Support is readily available from PatronManager staff at all times. In addition, as this is a Salesforce-backed program, we have access to the wide variety of third-party plugins to integrate with our system.

Pros

Building custom reports is intuitive and user friendly.
Integration with third party apps such as MailChimp is seamless and functional.
Support requests are handled quickly, and the annual user conference offers special training and in-person demos.

Cons

I would like to see more features for fundraising gala planning + execution integrated into the system.

Likelihood to Recommend

PatronManager is a great tool for building and managing your donor and ticket buyer lists, allowing you to leverage your collected data with custom reports and campaigns.

Verified User

Executive (51-200 employees)

Vetted Review

3 years of experience

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