TrustRadius Insights for Leanplum are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Leanplum is a versatile platform that has been widely used to streamline marketing campaigns and enhance customer engagement across various industries. Users have found that Leanplum allows them to save time and effort by keeping all their campaigns together and making them easy to set up and edit. The platform's features, such as basic email sending capabilities for newsletters and the location capturing feature for device duplicacy comparison, have proved helpful in meeting users' specific needs. Leanplum's multi-platform communication capabilities have also been utilized by many users to effectively reach their audience. By implementing behavioral segmentation using recent purchasing data, users have been able to personalize discounts and increase overall revenue. Leanplum has significantly improved operational efficiency by simplifying the release, segmentation, and testing of new live events, resulting in a lift in player average revenue per user ARPU. Users have successfully driven engagement to their app by leveraging Leanplum's ability to send emails, push notifications, and in-app messages to app users. Additionally, Leanplum has solved the problem of requiring a build to update a game by allowing the push out of content and limited time events through adjustable variables from the server. Overall, Leanplum enables users to create cohesive campaigns across multiple channels, personalize messaging based on user behavior, and drive customer acquisition, retention, and monetization.
Leanplum was used by both our client and server teams to run various A/B experiments. We used Leanplum to run A/B experiments on Android, iOS, and server. It helps us take advantage of a greater variety of the options available to us, which ultimately made our application work well for our users.
Pros
Leanplum is one of top tools available for A/B experimentation
It also helps in growth by running various campaigns
Data integration from Leanplum to data warehouse is very easy
Cons
Variable sync issues on client
Client integration seems easy but it's not very intuitive
Multiple issues on iOS integration and SDK issues
Cost is quite high
Likelihood to Recommend
Leanplum is the best tool for A/B experimentation. We can run different campaigns for growth and reengagements. It can also be used for analytics for various needs.
Leanplum is used by our marketing and support teams. It's been integral for delivering mobile campaigns and updates to our customers. Segmenting and AB testing is very easy with Leanplum, and viewing an entire path/history of a campaign is easy.
Pros
Viewing the history of a campaign. Leanplum shows exactly what a customer has been sent on which dates/times and due to which actions.
AB Testing - allows us to see which messages are appreciated/opened more by which customers
Team collaboration - we can see easily how recently a campaign or message was updated
Cons
Occasionally the UI can take a while to load after login, I need to refresh every now and then. It might be due to the amount of information - not sure.
The search area of the User screen can be a bit confusing, it took some getting used to at first. The area that I wanted to click (Look up User...) is grayed out, maybe two different buttons on this screen would be more clear rather than a toggle.
Likelihood to Recommend
Leanplum has been exciting for us to use. It's given us visibility into how our campaigns work, and most importantly, it's built with mobile apps and mobile delivery in mind. If you have a lot of content (blogs/emails) that needs to get delivered, and discrete customer segments, it's a good choice.
Leanplum is being used by our company to push out "In App Messaging" that tells our users of upcoming events or newly released sales on In App Purchases. It is also used when we want to target specific users based on a metric that we have on the user: such as how often they purchase in game content.
Pros
The ability to send out a message to all of the users of our application at one time without an update to the store version, is one of the best features of Leanplum.
Targeting specific users and being able to tailor a message just for them. No need to send out a message to all users if the message does not apply to all users.
The meta data tracking of Leanplum is also very powerful for determining how and where to target the correct users for your upcoming applications or features.
Cons
The web based dashboard is very hard to use and without extensive training, most people are not able to use it or could accidentally send out an unintended message to any or all users.
If the Leanplum code is implemented in your software without extra care and testing it can break your entire application and effectively destroy your application.
Leanplum can be very powerful almost too powerful that if you don't have a dedicated employee that can interface directly with Leanplum Engineers or focus their sole job task on supporting Leanplum; there isn't much use you can get out of Leanplum.
Likelihood to Recommend
For sending out a messages to all application users (without having them update) or at least quite a large number of them is one of the best uses for Leanplum. Customers do not update their software quite as often as developers would like them to. While Leanplum does track some data it does not track that metadata quite as well as some of the data systems out there.