TrustRadius Insights for Lead Liaison are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Personalized and Timely Customer Service: Several users have praised the customer service, stating that it has been personal and timely. They appreciate having a dedicated person assigned to them for three months during the onboarding process, which indicates that they value the personalized support provided by the company.
Continuous Addition of New Features: Many users have mentioned that the platform continuously adds new features. This suggests that they appreciate the company's commitment to improving their product and staying up to date with industry trends.
Easy-to-Use Form Customization with Valuable Insights: A significant number of users find the form customization feature to be perfect and very easy to use. They particularly like gaining insights from GPS data in forms, as it eliminates the need to mandate certain fields. This indicates that they value both the convenience and efficiency of this feature and appreciate the additional data it provides.
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Lead Liaison Reviews
3 Reviews
Professional, Scientific, and Technical ServicesLegal Services1Management Consulting1Marketing & Advertising1
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Organizing leads can be really crucial. When it comes to organization, especially with new leads you can obtain information that is more relevant to what you're looking for. There are really cool features when personalizing emails and creating forms. Also, bar code readers are super fast and efficient when it comes to events.
Pros
Organize
Simplify
Categorize
Cons
Page format.
Loading times.
Pricing
Likelihood to Recommend
One of the most recent scenarios, when I used Lead Liasion, was when I was in charge of an event. I had to generate multiple emails and many different clients had attended. With Lead Liasion, it was super easy to keep track of each and every one of them and really efficient.
Lead LIaison is being used by my company and clients. I have an online marketing and email agency so it is used across the entire organization as a service we provide. Addresses prospecting/lead generation, follow up, tracking AND offers a venue for deepening the relationship with existing clients and showing prospects what they can accomplish within their respective businesses. They function as a true partner and are always looking to help me grow my business, offering suggestions and introductions that are beneficial. Impeccable customer service!
Pros
The company has AWESOME customer service, which, regardless of how great your product may be, without good cutomer service, I'm not interested for myself OR clients.
Implementation
Ease of use
Cons
Would be nice for a note section in the contacts OR a complete CRM within
Honestly, at this point I could not make any "worthy" suggestions I am happy thus far!
Likelihood to Recommend
The only thing for me that was missing was the contact management capability. My clients are small businesses so my needs would be different from a Fortune 500 company. I found them to be extremely insightful into my needs and uses of the system. I discussed my current clients and they offered suggestions as to how the system would be beneficial to them. Which turned out to be correct, by the way!
Marketing is now under even more scrutiny for companies wanting the details with campaign and ROI. Many companies are overwhelmed by social media and wondering if it is worth engaging in the conversation. Lead Liaison is my one stop shop to gain insights into how my marketing campaigns, investments and social trends as it relates to our services. Another added benefit is predictive modeling. We now can take the data from tracking in combination of adding a numerical value [which] leads to more understanding of which tactics lead to sales and measure the sales cycle. Let Lead Liaison help you manage the numerous tactics through marketing automation so you can focus on your company's strategies.
Pros
Predictive Modeling
Social Media Management End-to-end
Ease of use
Easy connection to CRMs
Cons
As with any tool, getting started
Specialist versed in managing the product for me
Likelihood to Recommend
Understand your business needs and then find the software that best matches those needs.
