Lansweeper Reviews & Insights

Score8.5 out of 10

83 Reviews and Ratings

Community insights

TrustRadius Insights for Lansweeper are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Effective scanning capabilities: Many users have praised LANSweeper's scanning capabilities, stating that it allows for an in-depth look at devices on the network. This feature has been identified by several reviewers as one of the key strengths of the software.

Extensive reporting functionality: Several users have appreciated the extensive reporting functionality offered by LANSweeper. They mention being able to generate a wide range of reports, including checking RAM in groups and identifying necessary upgrades. This flexibility in reporting has been highly regarded by multiple reviewers.

Useful for device identification and management: Users have found LANSweeper to be highly useful for identifying and managing various devices on their networks. It enables them to address issues such as local printers not allowed on the network or end-of-life devices. The ability to quickly access printer statuses, including toner levels, paper availability, and service errors, has also been highlighted by users as a valuable feature of LANSweeper.

Lansweeper Reviews

4 Reviews

Enterprises (1,001+ employees)

Inventory tool you need for your business!

Rating: 9 out of 10

Incentivized

May 16, 2019

Use Cases and Deployment Scope

In our university, Lansweeper is mainly being used for computers and hardware inventory over the network and outside our network. We needed an inventory solution that wasn't requiring the server to probe the clients for security reasons. It's now being used by nearly all our IT staff departments. Also, we needed something where we could show data on multiple angles because we have different IT teams over several buildings that support specific VLANs of machines.

Pros

Lansweeper is grabbing lots of data from the machines without slowing the network and the client machines. We can easily get all the installed software data, hardware and linked hardware and all the user you can grab from the AD (computer and user).
Lansweeper can now scan Windows, Mac and Linux with an agent installed (or not if you want that the server is the one pulling the data).
The web interface is really friendly user and offers lots of possibilities to personalize your dashboard as you see fit.
Reports engine is really powerful and easy to monitor your machines and also your security issues.

Cons

I don't know why Lansweeper decided to integrate a helpdesk within its inventory software but I think its a pain cause if you only want to use the inventory, you have to disable several things in your UI.
It's using your AD hard. So watch out when you decide to pull data from your AD to complement your LS data cause it's gonna open and close one connection per object which is insane.
It would be very helpful to be able to get mobiles linked to LS without having to use hardcore infrastructure provided from Apple and MS.

Likelihood to Recommend

Lansweeper is well suited for small, medium and large businesses with LAN-only devices and outside as well. It's great to scan all sort of things and reporting them to you in the way you want (graphics, charts, tables, etc.). I have no clue about their help desk features cause we're not using them but I could see a benefit from using one tool for two things. It still has some room for improvement for mobile devices and MacOS and Linux devices scan with agents, but they're working on it so there's hope.

Jean-François Hallée

Analyste en informatique in Information Technology at Université de sherbrooke (Higher Education, 1001-5000 employees)

Vetted Review

4 years of experience

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Excellent for Hardware Inventory

Rating: 9 out of 10

Incentivized

December 1, 2018

Use Cases and Deployment Scope

Lansweeper is currently being used by my organization as our main inventory tool. Let me say from the very start that I did not configure Lansweeper for us, so my obervations and reviews are based on the current configuration that we use and what I have done with it. We do not use the software deployment features, only the inventory, but for what we use it for it works very well. I run it from a virtual server, and I can check to see how many PCs have what software installed, I can see a current users PC name, or vice versa, and see a certain PC's current user. I can also set up collections based on software.

Pros

Keeps track of PCs via Active Directory
Tells who is currently logged into a certain PC
Shows what software is installed on a certain PC

Cons

Results are not instant, meaning they take time to scan
Purging is not accurate. I have seen machines show up that have been off the domain for weeks
The interface could be more intuitive

Likelihood to Recommend

Lansweeper would be ideal for an educational setup, for example, where there are just a few VLANs where nothing is moved around. Lansweeper will suffice, but is not ideal for a call center enterprise scenario where a company owns sites in several different locations, with many different VLANs, and is moving machines back and forth between locations.

Michael Timms

Network Administrator II in Information Technology at iQor (Telecommunications, 10,001+ employees)

Vetted Review

3 years of experience

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LANSweeper gives you bang for your buck!

Rating: 10 out of 10

Incentivized

August 16, 2018

Use Cases and Deployment Scope

LANSweeper Is currently used as an inventory system for our entire WAN. Every computer reports in to LANSweeper when someone logs in. LANSweeper is also configured to randomly scan our network for new devices. We use it to monitor issues like drive space, toner levels, and Antivirus status. For an inexpensive solution, LANSweeper really a one-stop shop for a lot of necessities.

Pros

Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.

Cons

LANSweeper has a tendency to be extremely slow sometimes. We are running it in a 2016 VM. It has plenty of RAM, CPU, and Storage. However I believe it would benefit from living on an SQL server instead of a local lite instance of SQL.
I wish there were more details in the printer reports. It is definitely a bit lacking.
It's hard to balance the auto-removal of items from LANSweeper. This isn't necessarily LANSweeper's fault. But sometimes you want to keep record of devices for a period after they're gone. Sometimes, you just want to wipe the slate clean of old items and start over.
The Helpdesk system needs a LOT of improvement. We used it for two years. This year, we did not renew. It is comical looking with its colors and large fonts. It is difficult to sort through tickets. I hope it gets better in time. I like having it integrated into the inventory system.

Likelihood to Recommend

Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.

Michael Metalios

I.T. Administrator in Information Technology at The Y in Central Maryland (Non-Profit Organization Management, 1001-5000 employees)

Vetted Review

4 years of experience

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Lansweeper. Great for Small businesses, seriously lacking for bigger companies.

Rating: 3 out of 10

Incentivized

July 10, 2018

Use Cases and Deployment Scope

We selected Lansweeper after reading reviews and talking to other users. It was being used to address license compliance in our varied network which included a few business units, mobile users, and home workers. The best thing about Lansweeper is the price - it is cheap. The other thing is that it can pick up all the hardware assets on our network and we can make a diagram about where everything resides. However, we found that agentless has a huge drawback - it will only scan what it can see. In our varied network, we didn't see some users for weeks, other networks and business units were invisible and this really wasn't a product for our environment. We needed agents.
What really hit home was the recognition or lack of. Microsoft recognition was not bad but the datacenter needed total manual intervention. Office 365 wasn't picked up and no usage statistics. Anything beyond Microsoft/Adobe Acrobat/Sophos was a challenge. In conclusion, if you're 50 or 100 users, go for Lansweeper. If more complex, don't waste time or embarrassment in having to change the product later.

Pros

Picks up items on the network such as switches printers. I like the fact that toner is running low but to a large business like ours, that doesn't make much difference. For small businesses, that would be good.
Connects to Dell/HP to get warranty info. Not always but good to see some areas populated.
The scan is quite quick, will bring back some useful data.

Cons

Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
Datacenter compliance is a manual project. We used Excel extensively.
License optimization is limited to installations v surplus licenses. We need to know who's using what and how.

Likelihood to Recommend

Suited for the basic x86 environment of Windows machines and those looking for hardware discovery. I would say 150 to 200 device companies it is recommended. Unfortunately, for our environment, it lacks the detailed data, software recognition, coverage and functionality to be considered encompassing.

Verified User

Director in Information Technology (Pharmaceuticals company, 1001-5000 employees)

Vetted Review

2 years of experience

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LANSweeper gives you bang for your buck!

Rating: 10 out of 10

Incentivized

August 16, 2018

Use Cases and Deployment Scope

Pros

Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.

Cons

LANSweeper has a tendency to be extremely slow sometimes. We are running it in a 2016 VM. It has plenty of RAM, CPU, and Storage. However I believe it would benefit from living on an SQL server instead of a local lite instance of SQL.
I wish there were more details in the printer reports. It is definitely a bit lacking.
It's hard to balance the auto-removal of items from LANSweeper. This isn't necessarily LANSweeper's fault. But sometimes you want to keep record of devices for a period after they're gone. Sometimes, you just want to wipe the slate clean of old items and start over.
The Helpdesk system needs a LOT of improvement. We used it for two years. This year, we did not renew. It is comical looking with its colors and large fonts. It is difficult to sort through tickets. I hope it gets better in time. I like having it integrated into the inventory system.

Likelihood to Recommend

Michael Metalios

I.T. Administrator in Information Technology at The Y in Central Maryland (Non-Profit Organization Management, 1001-5000 employees)

Vetted Review

4 years of experience

View profile