KnowledgeOwl Professional, Scientific, and Technical Services Reviews & Insights

Customization: Users appreciated the level of customization available in KnowledgeOwl, including the ability to structure knowledge bases with subcategories and articles. They found the organization of folders and subfolders to be user-friendly and easy to navigate, and appreciated the ability to customize the CSS to their liking. Reviewers liked that KnowledgeOwl was fully customizable with a little CSS, which allowed them to create a knowledge base that aligned with their company's branding and style.

Ease of use: Users found KnowledgeOwl easy to use for both technical and non-technical personnel. The software is very simple and easy to use, allowing users with very little technical skills to pick it up easily. Additionally, many users appreciate the ease of storing and accessing information for new employees.

Customer Support: Reviewers praised KnowledgeOwl's customer support team, which they described as prompt, friendly, and helpful. They appreciated the team's responsiveness to questions or concerns, felt that the team was always willing to go above beyond help. The customer support received high praise from reviewers who described it as responsive, helpful, compassionate, dedicated; impressed by how the support staff went above beyond answer questions fix issues help customize knowledge base.