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Knock

Score3.1 out of 10

4 Reviews and Ratings

What is Knock?

Knock is a CRM and performance management platform designed for residential property management leasing teams, marketers, regional managers, and leadership. It is a virtual office that enables distributed teams to increase occupancy rates and drive renewal rates through automation, integration, and increased data transparency tools. The software provides users with accurate analytics and customizable reports to make confident business decisions.

Knock's innovative platform was developed explicitly for multifamily managers, leasing teams, marketing executives, and operational leaders who want to improve their occupancy rates. Teams that implement Knock can increase their lead-to-lease ratio by 20% on average while optimizing marketing budgets using ad spend measurements. With the help of auto-scheduling tours to attract high-quality leads across multiple communication channels such as email or chatbot, users can save time during their workflow.

To ensure smooth adoption of the platform for its customers; Knock offers best-in-industry customer support services along with efficient onboarding. Overall it is an instrumental tool in helping multifamily property management companies achieve better results from marketing budgets while improving overall business operations through streamlined workflows that enable them to be more responsive to customers’ needs.

Categories & Use Cases

Easy Prospect Capturing

Use Cases and Deployment Scope

Knock helps the property manager process so many more applicants/prospects. It keeps them all organized and sorted by last contact date, and will ping the user when last contact gets too long. It probably doubled how many prospects our 1 manager could get through. This extra capacity meant that we worried much less about "lost" prospects.

Pros

  • Automated reminders to keep your manager moving
  • Easy score system to give quick info on are we "winning vs losing"

Cons

  • Template creation is not very intuitive or easy-to-find

Most Important Features

  • Prospect listings
  • Ability to call from software

Return on Investment

  • It was mainly the prospect flow. Doubled the managers capacity on the front-end of leasing.
  • Keeps the rent roll "in the green"!

Other Software Used

ResMan Property Management Software, Employee Navigator, AvidXchange, Webex App