Kintone Reviews & Insights

Score7.4 out of 10

54 Reviews and Ratings

Community insights

TrustRadius Insights for Kintone are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive Interface: Many users have praised Kintone for its intuitive interface, which has been described as user-friendly and easy to navigate. This positive feedback from multiple reviewers indicates that the software's interface contributes to a smooth user experience and enhances productivity.

Flexible App Creation: The ability to create various apps within Kintone has garnered appreciation from users. This feature allows users to segment their work and keep it organized, leading to improved efficiency and streamlined processes. Multiple reviewers have highlighted this flexibility, indicating its significance in meeting diverse business needs.

Automation Capabilities: Users highly value Kintone's automation capabilities, as it helps reduce redundancy and streamline workflows. By automating repetitive tasks or workflows, users can save time and effort while focusing on more critical tasks. The mention of this feature by several reviewers suggests that it plays a key role in enhancing productivity within the software.

Kintone Reviews

13 Reviews

Mid-sized Companies (51-1,000 employees)

Game changer software

Rating: 9 out of 10

Incentivized

September 30, 2022

Use Cases and Deployment Scope

We use Kintone to help manage our inventory. We use it to track incoming material, material that has been sold but is not yet shipped out and material that has been sent out. We also use it to create invoices for our clients. It really helps us quickly and accurately look at our data to see what material is needed.

Pros

It’s very accurate at its calculations and provides a worry free experience. I know as long as I enter the correct data it will give me accurate out puts.
The customer service is top notch. It allows you to customize things just how your company needs.

Cons

There is so much you can do with kintone which makes it hard at times to customize. It can get confusing for some of the employees to navigate because it can do complex things. This is solved at times with the help of the customer service rep.
Kintone focus on the quality of the products functionality and not necessarily how pleasing it is to the eye.

Likelihood to Recommend

Kintone is reliable and easy to use once it is set up. It takes time to get set up as needed so it wouldn’t be ideal to solve a short term issue. It’s more of a long term solution.

Caleb Horrocks

Project Manager/Estimator in Sales at American Roofing (Construction, 51-200 employees)

Vetted Review

1 year of experience

Drag and Drop Interface is excellent! Great software to imagine what you want something to look like and see it happen in realtime!

Rating: 7 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

An easy straightforward way to drag and drop fields where you need them which allowed for a great-looking presentation. Using Kintone for sorting information was great.

Pros

Organization.
Easy to Use.
Great for Presentations.

Cons

Cannot attach images to templates.
Limits on how many fields can be added.
Pricing too high.

Likelihood to Recommend

Great for data mining and presentation, however, it is not great if you have to add large amounts of data. Limitations are also the export types.

Farshad Karimi

Implementation Manager in Research & Development at Wolf Retail Solutions (Retail, 501-1000 employees)

Vetted Review

1 year of experience

View profile

No more Access yeay!!!!

Rating: 10 out of 10

Incentivized

March 6, 2022

Use Cases and Deployment Scope

RRCA is a large organization with around 200 employees and multiple divisions that oversee multiple programs. We are a Community Action Agency and so have to abide by CSBG regulations. Previously to Kintone, every program/division was reporting, and recording information separately. There was no centralized way of accessing and storing the data. Kintone allowed specific information to be shared across all programs and program-specific information to be visible only to its respective program. All of our programs have different criteria and different types of information.

Pros

Allows for easy communication and sharing
Allows for vast differences in programing across multiple apps
Replaces excel spreadsheets with live useable data

Cons

Record numbers could be applied upon creation not upon save. This would negate the need to save and edit when using record numbers as identification or to link records.
It would be great to have user selection and department fields be more dynamic. To be able to sort, filter, etc. These fields are limited in how they are used to group and report data. These are key fields that need to be able to use.
It would be great to have more dynamic search capabilities all around. Especially when using the filter in lookups. It would be wonderful to have a search bar that you can type in a and all a's will appear. Just like when you type in the filter (All Records) and all fields with the letters you type populates. This would save a lot of time for everyone!!!!!
A plugin to format phone numbers, Social security numbers, dates, ect.
A plugin that calculates dates from today.
The ability to add the "Assigned to me" section of the portal to spaces. (On the left column like on the Portal.
Plugin for reporting across applications

Likelihood to Recommend

Many of our programs use excel spreadsheets to record, report, track, and assign tasks to workers. These spreadsheets need to be saved to a server so they can be accessed by all team members, in real-time. Then our off-site people have to log onto a VPN and to the server to access the information. If the service is spotty then they are kicked off repeatedly and large data sets are almost impossible to work with. Replacing those spreadsheets with an app on Kintone allowed instant access to the information, and because Kintone is web-based our employees did not need to connect to the server or the VPN. The only place I see that Kintone was less appropriate was when a database was required by the state and could not be replaced with Kintone.

Caneel Johnson

Database Developer in Engineering at Rural Resources Community Action (Non-profit Organization Management, 51-200 employees)

Vetted Review

2 years of experience

View profile

We are honored to have Kintone as our partner in business.

Rating: 10 out of 10

Incentivized

March 6, 2022

Use Cases and Deployment Scope

We use Kintone to manage our hotel's restaurant guest information database. We mostly use it to send out e-mails with promotions. We are looking into using Kintone for more marketing ideas.

Pros

Their customer service is unbeatable.
Technical assistance and showing us how to use their products.
User Friendly products

Cons

occasionally we run into function problems but they are always handled so quickly.

Likelihood to Recommend

We value Kintone very much because they help us manage our valuable customer information. Without Kintone we would have a mess with excel and dealing with accidental deletions or outdated versions. I don't see where it would be less appropriate because they always find ways to integrate their system to change with our needs.

Verified User

Administrative Assistant in Sales (Hospitality company, 51-200 employees)

Vetted Review

2 years of experience

Databased challenged Boomer builds quote tool in 2 hours.

Rating: 10 out of 10

Incentivized

March 5, 2022

Use Cases and Deployment Scope

One of the roles I play is computer system architect serving multiple sales reps who relay customer needs to me by email. Our company was keeping quotes on individual spreadsheets and monitoring progress thru email. Both are very lame tools for managing a sale from request thru closing, delivery, and follow-up. Opportunities were falling thru the cracks and time was wasted digging thru inboxes. With Kintone the initial email can be saved into a quote and a defacto ticketed system is in place ensuring apps are not forgotten. We call it the single point of truth. Configurations, prices, costs, vendors, tracking numbers, purchase orders, photos, and all communications are saved on one spot. Since it is a database any field can be searched which has its obvious benefits. The real beauty is how easy it is to use. I am a pretty old dog who has never taken even one spreadsheet or database class and after 2 scheduled phone calls, I am building useful tools. Oh, and it's so affordable I just charge it on my card and add it to my expensive report.

Pros

Easily link information from different databases.
Easily add file attachments.
Excellent support.

Cons

Why limit the size of spreadsheet files to upload.

Likelihood to Recommend

I had used a tool built-in Filemaker that I really loved but I was never going to find the time to learn how to use it. For less than the cost of Filemaker, I have a better, easier-to-use tool with only 2 hours of time invested.

Mike Berryman

Business Development Manager in Sales at Procurri (Computer Hardware, 201-500 employees)

Vetted Review

1 year of experience

View profile

Kintone for Libraries

Rating: 7 out of 10

Incentivized

March 4, 2022

Use Cases and Deployment Scope

Here at the Library, we use Kintone for many different applications. These can range from Employee time off, calendar requests, and inventory. In the information technology department, we use it for computer inventory, tracking, and user requests. Kintone is a very powerful tool that allows you to create your own applications on the fly.

Pros

Apps
Orginization
Structed information
Layout of ideas
Calendar

Cons

End user training
More information on what modules do
Updated admin backend for easier admin navigvation
Updated user control

Likelihood to Recommend

Kintone allows you to create applications that users need. It is a very robust program with many facets. Kintone is a one-stop shop for unique applications that typically a company would have to purchase many different applications. It also helps eliminate duplicate applications thus saving on cost.

Verified User

Manager in Information Technology (Libraries company, 51-200 employees)

Vetted Review

3 years of experience

Secure, Easy to Use, aids large scale decision-.making

Rating: 8 out of 10

Incentivized

March 3, 2022

Use Cases and Deployment Scope

We use it to track student enrollment, programming, and progress. We report data to grantmakers and stakeholders and make data-driven large-scale decisions.

Pros

Tracking clients
Communication across departments
Data security

Cons

The changes we make today aren't reflected in current records.
The process to pull reports seems "clunky" to me. We go back and forth between Excel and Kintone in order to prepare presentations and write reports.

Likelihood to Recommend

Pro- Secures client data, allows for user management, and provides for remote collaboration. Con- Changes to app fields often require manual changes to previously entered records, which is time-consuming.

Kimberly Goode

Executive Director in Corporate at Literacy Council WILCO (Non-profit Organization Management, 51-200 employees)

Vetted Review

6 years of experience

Kintone Allows for Flexibility with a Lot of Custom Options.

Rating: 8 out of 10

Incentivized

February 27, 2022

Use Cases and Deployment Scope

The main use is to manage sales leads and serve as a customer, product, and document database. It is also a versatile tool for communication. In the past, a lot of information is stored separately and in different places which make it hard for employees (especially new hires) to find everything. This organizes everything in one place and acts as a historical database for everything.

Pros

You can customize different fields to fit your specific needs. Most CRM's have set fields with not many options to change the layout, input fields, etc. However, Kintone gives a lot of flexibility.
It allows you to create different spaces for separate divisions or even personal spaces for your own apps/things.
Useful chat/communication features.

Cons

I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
I think there is more potential to make more customized data graphs.

Likelihood to Recommend

Gives a lot of flexibility and creativity to customize your apps, workflows, etc. You can update the apps and data fields as your company needs changes and/or revert updates if mistakes are made. Easy to export and import documents. One of the things I hated in Microsoft 365 Dynamics is that the software frequently updates (sometimes drastically) without notice so it takes time to get used to everything. This is a problem for employees with weak computer skills. However, Kintone gives the freedom and flexibility of both words in that we can keep everything the same or make changes to the apps when needed. I guess it would be less appropriate if the platform manager of Kintone doesn't have the time or skill to customize everything. The cookie-cutter apps already made are a little basic. However, the flip side is that you can really create cool features if you are willing to put in the time.

Verified User

Manager in Sales (Machinery company, 51-200 employees)

Vetted Review

1 year of experience

Building What We Needed With So Much Support

Rating: 9 out of 10

Incentivized

February 26, 2022

Use Cases and Deployment Scope

Our team needed a program database to track student data alongside donor data. We needed to be able to build custom connections to give us dynamic board reports and to answer questions about the organizational needs in real-time.

Pros

Customer Service is Responsive and Agile
Creates customized databases without a huge investment of time, energy and money
Gives small companies access to unique database setups that match specific needs and can change over time

Cons

Requires some understanding of database infrastructure
Allows for the possibility of big mistakes if the right settings and permissions aren't engaged.

Likelihood to Recommend

Kintone has been great for our organization as we needed something much smaller than existing database platforms like SalesForce, but still big enough to be too complicated to exist in Excel spreadsheets and Google Docs. We love that we can add on to our existing data when we're ready to invest in keeping up with communications data, special donations, and other campaign-specific needs over time.

Jennifer Robinson

Financial Coordinator in Finance and Accounting at Raise the Roof Academy (Non-profit Organization Management, 51-200 employees)

Vetted Review

1 year of experience

Kintone is a quality product for forms that need to be created quickly to serve a single purpose.

Rating: 7 out of 10

Incentivized

February 23, 2022

Use Cases and Deployment Scope

For creating quick and efficient cloud-based forms, I have not used a more intuitive product. Forms and grids are configurable and deliverable in minutes with the capabilities of API and Workflow capabilities as the need arises. Kintone addresses my needs for quick, deliverable forms that prompt the user for the necessary information, validate that information, and provide notifications. This allows me to develop ad hoc workflows and status update forms quickly.

Pros

Employee Onboarding Check List
Employee Address Verification
Document Employee Movements and Changes
Provide a master list of Warehouses with all pertinent data for each

Cons

Much easier way to create drop downs based on other kintone forms data
More attractive UI
Scheduled Imports and exports of data
Command Line functionality to export data and Import Data
Built-in ability to send data to MSSQL/Built in ability to load drop-down data from MS SQL Db

Likelihood to Recommend

This product is well suited to ad hoc forms that request and store data where the form does not need to pull data from other sources or validate data based on other data sources.

Michael Hamlett

IT Specialist in Information Technology at Legacy Flooring LLC (Construction, 51-200 employees)

Vetted Review

1 year of experience

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No more Access yeay!!!!

Rating: 10 out of 10

Incentivized

March 6, 2022

Use Cases and Deployment Scope

Pros

Allows for easy communication and sharing
Allows for vast differences in programing across multiple apps
Replaces excel spreadsheets with live useable data

Cons

Record numbers could be applied upon creation not upon save. This would negate the need to save and edit when using record numbers as identification or to link records.
It would be great to have user selection and department fields be more dynamic. To be able to sort, filter, etc. These fields are limited in how they are used to group and report data. These are key fields that need to be able to use.
It would be great to have more dynamic search capabilities all around. Especially when using the filter in lookups. It would be wonderful to have a search bar that you can type in a and all a's will appear. Just like when you type in the filter (All Records) and all fields with the letters you type populates. This would save a lot of time for everyone!!!!!
A plugin to format phone numbers, Social security numbers, dates, ect.
A plugin that calculates dates from today.
The ability to add the "Assigned to me" section of the portal to spaces. (On the left column like on the Portal.
Plugin for reporting across applications

Likelihood to Recommend

Caneel Johnson

Database Developer in Engineering at Rural Resources Community Action (Non-profit Organization Management, 51-200 employees)

Vetted Review

2 years of experience

View profile