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Kickserv Manufacturing Reviews & Insights

Score9.3 out of 10

14 Reviews and Ratings

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Community insights

TrustRadius Insights for Kickserv are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Estimate Management: Several users have found the ability to send estimates to clients and have them reviewed and approved with a simple click to be essential and efficient. This feature saves time, improves communication, and streamlines the estimation process.

Secure Online Payments: Many users appreciate the secure online payment feature of Kickserv, which allows clients to pay their estimates directly from their invoices. This convenient feature enhances the client experience by providing a seamless payment process while ensuring security for both parties.

Cost-Effective Solution for Small Businesses: Some users have mentioned that Kickserv is a cost-effective option for small field service and construction companies. The software offers integrated credit card processing through Stripe, eliminating the need for separate payment gateways and reducing costs associated with payment processing.

Kickserv Reviews

1 Review
ManufacturingFood & Beverages1

Use of KickServ from a end user in the field

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We used the software across the whole organization. I used it on both sides. In the field, I used it to see what jobs I had and to get quotes for customers to let them know everything at the time of service. It was also good to keep track of your schedule and make changes as necessary. I also worked in the office on the other side where I would input new customers as well as send out new requests as they came in.

Pros

  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.

Cons

  • Availability - There were several times when the system was down during normal business hours. This was really frustrating as you could imagine.
  • Mobile App - This is something they had but did not put a lot of effort into it. While on the road most people would use the site on their phone and the app was missing several things and the mobile site through a browser could be hard to see.

Likelihood to Recommend

The software is pretty reliable and self-explanatory. I think they need to work on making things more mobile friendly as people in the field are using this for up to several hours a day.
SS
Scott Strader
Service Technician in Customer Service at Polypore (Food & Beverages, 1-10 employees)
Vetted Review
Kickserv
1 year of experience
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