A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sr. Technical Support Eng. in Information Technology at Ivanti (1001-5000 employees employees)
Pros
Breakdown and itemizes each phase of my projects
Helps to relay information to the broader organization
Provides a transparent way to share information with an itemized view
Cons
Some of the features can be cumbersome at times but this could just be the way that it is implemented for our workflow. Drop down's don't always auto populate with the information I expect or need to track
The UI could be more fluid and intuitive
Notifications of pending tasks or a weekly summary of completed tasks might be helpful
Return on Investment
In the sense that it has assisted in closing projects more quickly so that they may be invoiced for, it seems like the ROI is a pretty quick turnaround
By breaking out tasks into a well defined workflow it allows for accountability and consistent project delivery across all agents.
Providing services that the end user feels satisfied with is definitely a top goal. Having well defined workflows has also helped address problems by reducing the variance in each project.
Other Software Used
Salesforce CMS, SAP Access Control, Amazon CloudFront
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info