We use majority of JumpCloud functions for our core IT and security processes. It's our directory service and we manage access through SSO and LDAP to core systems. We also use it for onboarding and offboarding and we connected it with our HRIS. We use JumpCloud for device management both for Windows and Macs.
Pros
Directory service
Onboarding and offboarding of users
SSO
Cons
User-facing dashboard
Policy management for devices
Likelihood to Recommend
JumpCloud is a great system providing value for its price. It particularly suits well If you are a young company that starts establishing its centralized user management and access management. It may be not the best tool for management of Mac devices but it is a good holistic solution that includes user management, access management and cross-platform device management.
Within Datactics we leverage JumpCloud as our main Directory Service - Linked up to our Office 365 tenant the platform makes user management simple, allowing us to control our user accounts and provision access as required - We also use JC to manage our use endpoints, each having the JC Agent installed this has made Windows & Linux system management easy to do for the entire team - We also use JC for SSO making user provisioning across other services a breeze and being able to control access from a single pain on glass is great.
When we first evaluated JC our use case was a simple one of user/device management - Out of all the vendors we looked at JumpCloud ticked all the boxes - Since implementation we have continued to grow with JC and hope to continue doing so in the future.
Day to day now I would say that JC is one of the most commonly used platforms across the companies estate.
Pros
User Management - The ability to control our users and set password/polices is made easy in the JC console
Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience
Cons
SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing
Likelihood to Recommend
For companies like us requiring a single pain of glass for user and device administration which is cloud agnostic JC is a great fit - The ease of use and simple setup make the offering each to use for IT and non-IT people alike - Extending the platform and using offerings such as SSO, Patch Management, Mobile Device Management will only further add to the platforms value. Cost is also another factor, for smaller companies the ability to pick and choose modules will mean great cost savings and only paying for what you need.
For anyone who is committed to one cloud vendor (O365, Google) then their experience may be limited however I would still say that JC offers more value for money, giving access to premium features that other big players charge a fortune for.
We use it to manage Windows and MacOS devices. We implement users from our Azure AD and manage their devices with JumpCloud. We also use the Password Manager.
Pros
SSO
Password Manager
Apple MDM
Cloud Directory user integration
Tutorial Documentation
Cons
Password Manager could use more options for organization, such as sub-folders
It would be nice if there were more built-in policies
Likelihood to Recommend
It's great for managing users and devices across Windows, Mac, and Linux. It handles SSO and authentication well.
JumpCloud has allowed us to implement, simply and quickly, the management of access to different corporate resources using a single set of credentials.
Pros
Complete and unified user management
Highly performing and extremely secure LDAP service
Password management
Single Sign On access management simple and intuitive to use
Cons
The technical documentation available is not very complete and is not always updated. JumpCloud should implement a real wiki like, for example OKTA, which has a very large, complete and easy to understand online documentation
The possibility of having a user portal with a personalized URL is missing
Likelihood to Recommend
JumpCloud completely eliminates the need to manage Microsoft Active Directory for access to on-premise resources and, through the SSO functionality, allows you to manage and regulate access to cloud resources.
VU
Verified User
Administrator in Corporate (Information Technology & Services company, 11-50 employees)
We use JumpCloud as a centralised platform to manage users identity, devices and enforce conditional access policies to embed a zero trust information security model. The product addresses three areas in one platform being identity and access management, mobile device management across both MacOS and Windows devices as well as becoming a more secure organisation with zero trust policies defined.
Pros
Scope includes all Operating Systems for MDM
One centralised platform for easy management
Easy UI navigation on the platform
Cons
More reporting capabilities and tracking of users/auditing
SSO pre-configured settings are not always correct
Patching of applications as they only can patch OS
Likelihood to Recommend
As we were looking for a new way to manage identity (move away from Active Directory) and replace our current MDM platform, JumpCloud came out on top as it covers a range of capabilities to address our requirements. For identity management, it assists us with getting rid of Active Directory and embedding SSO functionality. For MDM, it covers both MacOS and Windows which is great coverage with a hybrid split. Additionally, it has conditional access policy functionality to help with uplift information security and embedding zero trust.
VU
Verified User
General Manager in Engineering (Information Technology & Services company, 201-500 employees)