Jive Information Reviews & Insights

Score8.7 out of 10

95 Reviews and Ratings

Community insights

TrustRadius Insights for Jive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.

Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.

User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.

Jive Reviews

11 Reviews

InformationComputer Software8Internet1Telecommunications2

Jive - a suitable intranet for larger teams

Rating: 7 out of 10

Incentivized

November 26, 2018

Use Cases and Deployment Scope

Jive is being used across the entire organization. The business problem Jive addresses is improving and facilitating communication amongst geographically dispersed teams. It can help keep information in one place, teams can create spaces to post articles and share those amongst the rest of the company. Jive provides an intranet where all the company teams and groups can keep in touch.

Pros

Facilitates sharing of information between various teams
More 'social' features increase engagement on content (comments, likes, etc)
Easy interface for posting articles

Cons

Can be hard at times to search for older articles you are trying to dig up.
The email summaries of missed posts keep repeating on a daily basis - if you haven't seen a particular article you'll keep getting emails about it.
Categorization of articles could be improved. Not always easy to get the right category for a given piece of content.

Likelihood to Recommend

Jive works well for larger companies, it can work best when companies are geographically distributed. If you have a good number of employees, the articles can be a better means of communication than group-wide emails. Your employees can comment, and react to comments and articles without necessarily spamming the whole group like with email. It's less appropriate for smaller teams, there are leaner systems for communicating there.

Kevin Van Heusen

Software Architect in Engineering at SpringAhead (Internet, 51-200 employees)

Vetted Review

2 years of experience

View profile

Jive is a great enterprise social platform

Rating: 10 out of 10

Incentivized

September 25, 2018

Use Cases and Deployment Scope

We use it across the whole organization. We use it to collaborate across departments, share information, etc.

Pros

Sharing docs, presentations, ideas broadly, across departments and hierarchical levels, from CEO to staff members.
Getting your question answered without knowing who may be able to help you.
Breaking silos, by product line, by teams, etc.
Engaging employees (social engagement) via surveys, contest, sharing photos, etc.

Cons

Search doesn't work well 100% of time, often cannot find people, content that exist
Organizing content is not very easy and things can get lost, or hard to find
Adoption is not easy, although this is not Jive's fault - but there could be more help getting users onboarded and engaged

Likelihood to Recommend

Great for collaboration and for sharing, but not for working on the same docs simultaneously or for content management.

Verified User

Director in Customer Service (Computer Software company, 1001-5000 employees)

Vetted Review

3 years of experience

Jive talkin' (sorry)

Rating: 7 out of 10

Incentivized

June 13, 2018

Use Cases and Deployment Scope

Jive is being used across the entire organization to provide a company-wide internal resource for file hosting, discussion, announcements and so on. In a larger organization like ours with offices all over the world, it is important that all employees have a shared resource of this type for sharing documents and information.

Pros

Jive does not have too much of a learning curve - most of it is pretty intuitive for anyone who has used similar tools in the past.
In the right hands, information can be organized well.
It is quite highly customizable by users, which is always a plus - one size does not always fit all!

Cons

I have sometimes found previews of uploaded files to be unreliable - Jive has failed to correctly render some files and gave up completely on some others.
Information is only as well-organized as the user. It's a shame there aren't more guidelines or guardrails to help avoid confusion.
Tagging, at least in our implementation, is the wild west. Lots of duplicative tags because absolutely anyone can add tags, even if variations of those tags already exist and could be used instead. This is a common problem in tools like these, though.

Likelihood to Recommend

It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.

Verified User

Manager in Marketing (Computer Software company, 10,001+ employees)

Vetted Review

5 years of experience

Jive-n Intranet Platform

Rating: 6 out of 10

Incentivized

February 9, 2018

Use Cases and Deployment Scope

Jive is being used for our intranet platform. It is being used across the whole organization. It replaced our aging intranet with an updated social intranet with more usable features.

Pros

Jive makes it easy to create new pages for administrators.
Jive makes it easy to manage users in one area and simple to navigate administration user interface.
Jive is a really good concept, the idea behind jive creates a great main hub in an organizaiton.

Cons

More features and widgets would be prefered for media related subjects.
Sometimes support can take ages to get back to you but the new company that purchased Jive is slowly improving the support infastructure.
Having a home page that has more options to control types of news or what pop ups on users would be great.

Likelihood to Recommend

Jive is a great intranet platform and a great place to store critical documents that the whole organizations would need. Jive does not do well with real-time collaborations, it is clunky in that aspect and the implementation of collaboration is too hard to understand for most normal users.

Jeffrey Ing

Software Support Specialist in Information Technology at Defenders of Wildlife (Computer Software, 51-200 employees)

Vetted Review

2 years of experience

View profile

Another Jive-n Review

Rating: 8 out of 10

Incentivized

August 31, 2017

Use Cases and Deployment Scope

In comparison to other platforms, Jive-n provides the fastest way to integrate new affiliates into your organization. With the new features of Office 365, Jive is limited in customization and API integrations. It would be great if they could extend themes, layouts and ability inject JavaScript or CSS for better branding. Overall, it's still a great product however for the price, I would use Office 365.

Pros

One aspect that more clearly differentiates these applications, however, is the nature of their alignment with particular work contexts through integration with other applications.
Jive-n targets employee collaboration and social intranets with Jive-n, while Jive-x supports external partner and customer communities.
Several other categories of application offer similar core functionality (such as support for profiles, groups and conversations), but also support other more advanced capabilities in specific areas.

Cons

Jive-n competes with vendors that often get chosen instead of it, due to their strength in adjacent functionality — for example, horizontal applications, such as email and content management, or vertical business applications.
Despite its efforts to position its integration capabilities as a neutral hub, Jive-n's lack of native capabilities to support work that requires process or structure increasingly puts it at a disadvantage.
Jive-n is still a relatively small organization and needs to manage its evolution carefully.

Likelihood to Recommend

A mature "customer success" program that includes use-case catalogs, solution roadmaps and prepackaged "accelerator" solutions contributes to high levels of customer satisfaction.

Mike Reams

Lead Enterprise Architect in Information Technology at Cox Enterprises (Telecommunications, 10,001+ employees)

Vetted Review

2 years of experience

View profile

Look elsewhere

Rating: 1 out of 10

February 15, 2014

Use Cases and Deployment Scope

We used it as a community platform for our employees, customers and partners.

Pros

Serves as a basis for customers to interact with our employees
Creates a social network that conveys the companies hierarchy

Cons

Upgrading to new jive versions took weeks and was completely and utterly a pain
Very limited customization options
Clunky and slow
Search system was terribly ineffective

Likelihood to Recommend

I left my job because of its continued use and because of the lack of improvements over three version upgrades over a year.

Verified User

Administrator in Engineering (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

Using Jive S.B.S as a collboration tool for your organization

Rating: 7 out of 10

February 10, 2014

Use Cases and Deployment Scope

We use the platform as a collaboration tool within the organization, to share ideas, documents and knowledge. This tool was used by employees and external partners as well.

Pros

Advance support community and forums behind the product - Of other users who use the product.
Very customizable for an individual company's needs.
Great documentation on product features and functionality.

Cons

Faster bug fixes.
Keep supporting previous versions of the product.

Likelihood to Recommend

Pro: Big organization would be the right home for such a product.
Con: It might be a little cumbersome for small companies.

Verified User

Consultant in Information Technology (Computer Software company, 10,001+ employees)

Vetted Review

3 years of experience

Jive - An Enigmatic Addiction

Rating: 8 out of 10

February 4, 2014

Use Cases and Deployment Scope

We have our External Facing Communities hosted on Jive Platform which makes it the most advanced community I have ever came across in my career with the power of Jive.

Team Collaborations are working very diligently and the number of users active on the Community is increasing day by day. Communities is external facing and hence is used by whole organization and also by the customers and partners.

Business problems related to our products are discussed here, action is taken and issues are resolved here giving us a happy and satisfied customers :)

Pros

Jive Team Collaboration has always been a smart way to collaborate with the power users and have the problem resolved.
Quick way to post your problem / resolve someone's problem.
As a support person for our communities I have already found answers to my questions by just a quick search on JC, but even if I don't, I can just post a question and place it in a space where i think right people can help.

Cons

Jive Ideations are editable right now, which makes the real owner of the idea a different person than the person who has edited the idea.
We are on 6.0.1 and soon planning for 6.0.3 as we are facing many known bugs in 6.0.1 which can't be fixed or have a workaround.

Likelihood to Recommend

Integration with other systems like SP , Outlook, Lync

Amit Rajesth

Associate Application Developer in Information Technology at BMC Software (Computer Software, 5001-10,000 employees)

Vetted Review

4 years of experience

Jive in tech support context

Rating: 10 out of 10

February 4, 2014

Use Cases and Deployment Scope

Jive collaboration platform is used in tech support case handling discussion, i.e. getting support from your peer across the globe. Jive has enabled us to overcome not only geographical and time zone barriers but also organizational silos. Case handling is more effective, knowledge sharing is effortless, and we're building a verified knowledge base as we go along. With minimal initial training, we have engaged a living community of around 6000 expert and novice users, and got moderators/community managers on board. Great product, easy to use and easy to implement. In an area where engagement is the biggest problem, with Jive, we have overcome that problem.

Pros

Ease of use: low threshold of "getting started"
Ease of administration: transparency and human understandable, consistent admin console
Ease of creating attractive content.

Cons

Sometimes it has proven to be an issue to find out exactly what browsers/versions cause problems.
Integration in a wide and complex IT environment is not always the easiest thing.

Likelihood to Recommend

Tech support case handling is an easy example to offer as something for which Jive is well suited, but engaging customers, for example, supporting a customer event with Jive as channel is also easy.

Anne Karppinen

Community Manager in Customer Service at NSN - Nokia Solutions and Networks (Telecommunications, 10,001+ employees)

Vetted Review

5 years of experience

Product slowed us down!

Rating: 3 out of 10

December 14, 2012

Pros

Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.

Cons

It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.

Likelihood to Recommend

Verified User

Professional in Sales (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

Loading Reviews List....