Jive Professional, Scientific, and Technical Services Reviews & Insights

Score8.7 out of 10

95 Reviews and Ratings

Community insights

TrustRadius Insights for Jive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.

Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.

User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.

Jive Reviews

13 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services9Management Consulting2Marketing & Advertising2

Jive is great!

Rating: 10 out of 10

Incentivized

November 6, 2019

Use Cases and Deployment Scope

We use Jive across our whole organization. We do most of our work through email but needed a phone number for support and other issues. Jive was a perfect solution. We can build our phone trees and have different lines ring depending on the choices by the caller. It makes it easier to get to the right person.

Pros

Customizable.
Easy Setup.
No landlines required.

Cons

I tried to set up the app but that was a little more difficult.
We used our own conference phones and those seemed harder to work the conference lines.
Call tree setup can get complicated if not setup correctly.

Likelihood to Recommend

For us we primarily use it for phone support that isn’t used very much and it works well for us. We don’t have a high call volume so for the price and what we need it for it has been a great option.

When it does ring through to me I don’t know that the number is coming from Jive so I don’t know which is a personal call and which is for work.

Verified User

Director in Customer Service (Marketing and Advertising company, 11-50 employees)

Vetted Review

1 year of experience

Effective and instant communication tool

Rating: 10 out of 10

Incentivized

September 28, 2018

Use Cases and Deployment Scope

Jive is used within the whole organisation to communicate with colleagues in offices located within different countries and with colleagues within the office.

Pros

Sharing of information
Socialize the business processes and bring employees together
Rich activity streams
Customization of the Software

Cons

Does not allow for much customization
Mobile app is a kind of clunky and features are a little lack luster
The main homepage has a lot going on, I would like for it to be separated out better or easier to follow.

Likelihood to Recommend

It allows you to share and collaborate on documents and connect with more effectively with co-workers and stay tuned in what is going on within my organisation. It shares information that is easily compared to emailing something to everyone in my group. I can use see documents from other divisions that are helpful and would not be able to find on the company website.

Shune Vickerie

Operations Coordinator in Marketing at Thomson Reuters Elite (Marketing and Advertising, 501-1000 employees)

Vetted Review

4 years of experience

View profile

Jive - A unique Collab Platform

Rating: 8 out of 10

Incentivized

March 16, 2018

Use Cases and Deployment Scope

Jive is a great way for our 6 remote office locations and HQ to collab on projects, ask questions, get advice, and just share social stories about themselves or the company. It's a wonderful tool

Pros

Store company information that is sharable company wide
social connections
advice
sharing

Cons

Some bugs
ease of use
html capabilities

Likelihood to Recommend

Jive is great for people in remote locations to still connect with other employees. it's also great to keep a history of these sorts of discussions for future reference. We use it to ask for solution architecture ideas and potential customer solutions that might/might not work. For example, if the VMWare expert in San Diego sees a question regarding a customer environment that needs software upgrades, they can chime in

Verified User

Technician in Information Technology (Information Technology and Services company, 51-200 employees)

Vetted Review

5 years of experience

Jive is a great Knowledge Base Solution!

Rating: 7 out of 10

Incentivized

January 25, 2018

Use Cases and Deployment Scope

Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

Pros

Easy to set up and easy to configure.
Castlight encourages users to share knowledge for a while, provides a central knowledge base too.
Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure.

Cons

Clutter can easily become an issue if there isn't an established governance strategy in place.
Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in.
Communication about missing/desired features and bug fixes could be better.

Likelihood to Recommend

Jive is a fantastic tool for publishing content to a company intranet, simply because its publishing capabilities are fairly comprehensive and easy to understand. It supports many types of content, from written to multimedia and offers a variety of layout and navigation customizations. Jive can be used across companies, from engineering to HR to marketing, making communication among departments relatively easy.

Verified User

Representative in Information Technology (Information Technology and Services company, 501-1000 employees)

Vetted Review

1 year of experience

Jive puts the power in the users' hands

Rating: 10 out of 10

Incentivized

December 18, 2015

Use Cases and Deployment Scope

It is absolutely essential to the business processes in my company. We use it for all collaboration from internal discussions to working with clients in externally-facing groups. It is simple and intuitive to use, yet is a very rich platform with tons of functionality. Because we drink our own champagne here, it is easy to show our clients how Jive can change how they work daily.

Pros

Search -- be able to quickly find anything that you have access to
Work out loud -- share your knowledge and content instead of hoarding it on your desktop or in an ugly email chain
User-centric -- Jive puts the power in the users instead of the admins. There is of course some admin control, but the users shape how the Jive instance is used and can quickly collaborate instead of relying on an IT ticket.

Cons

Better integration with other tools such as Jira
Expand the very useful Jive for Office and Outlook to work with Mac operating systems
Give more options for theming/branding in their external-facing Cloud environments

Likelihood to Recommend

It is by far the leader in Social Collaboration platforms

Verified User

Consultant in Information Technology (Information Technology and Services company, 11-50 employees)

Vetted Review

Reseller

4 years of experience

Jive, the Collaboration platform leader

Rating: 9 out of 10

Incentivized

December 8, 2015

Use Cases and Deployment Scope

We use Jive internally at JCS - it forms the backbone of how we do business - all of our team collaborates on the platform and our customers collaborate with our team via Jive. All interactions are captured within Jive and all of our business documentation resides in Jive. Our customers use Jive either as external support sites or internal team collaboration sites.

Pros

Integration into other business platforms like Salesforce is part of the standard package.
The APIs are fully featured and are easy to use.
Extremely flexible platform that easily matches your business process.

Cons

Task management would be a nice addition.
UI could use some modernization - it could become a little cluttered.
Moderation could be updated to be more robust.
Spam protection for external communities could use some help.

Likelihood to Recommend

Jive Team Collaboration is a flexible platform that can be adapted to fit 95% of customer use cases.

Carlo Saggese

CTO in Information Technology at JCS Consulting Group, Inc. (Information Technology and Services, 11-50 employees)

Vetted Review

14 years of experience

View profile

Simply Jive

Rating: 9 out of 10

March 20, 2014

Use Cases and Deployment Scope

My global organisation is using Jive to successfully connect approx 80,000 employees worldwide. Jive has a very simple approach that is easy to understand and easy to use. Valuable business knowledge is now being shared and enhanced through this fantastic framework. Its a social business platform that understand how it needs to deliver a service to operate for business. There isn't 100% usage of the platform but that was never expected. Our usage rate is close enough to 100%, which says a lot about the ease of use of the product. The company has seen greater transparency and access to executives (they Blog) and a greater sense of being connected to "the company". New features in Jive have been well received. We have also integrated our communication platform with Jive so in affect it has become our default Intranet. Its where we go to learn, collaborate, think and grow.

Overall the product has delivered massive business gains for us and has even been tweaked to work as an Extranet in a separate instance. Its really the only thing that has been deployed internally that has become a runaway success within 6 months. So, basic uses are corporate communications, project teaming, topic teaming, idea generation, information and assistance, key links, exec engagement, just to name a few.

Pros

Discussion, document, blogging and site creation
Activity summaries, notifications
Total ease of use
Excellent up time if used as SaaS
Jive for Office plug in is excellent and offers true document/file collaboration functionality.

Cons

More could still be done on making activity aggregation simpler to use.. more like a timeline in Facebook. The new version is much better at this though.

Likelihood to Recommend

All companies and ngo's need social business. It just makes sense. Its difficult to think about where it wouldn't work.

Chris Whipps

Advisor, Emerging Practices in Corporate at CSC (Information Technology and Services, 10,001+ employees)

Vetted Review

6 years of experience

Jive in the enterprise - it just works.

Rating: 9 out of 10

February 15, 2014

Use Cases and Deployment Scope

Our organization supports the implementation of Jive at client organizations. It is used for client team, department, office, project and other natural work teams to collaborate on deliverables, support business development activities, manage one off projects, drive innovation, create more interactive internal communications and support people engagement and on boarding of new staff.

Pros

Deliverable creation and development using the Jive Office Connector
Ad hoc, team driven collaboration
Quick information and networking information within an organization

Cons

Streamlining the integration of some modules / features such as event management (this is improving!) and blogging.

Likelihood to Recommend

Intra organization and team collaboration is a strength. Depending on the type of deployment, the fact that the SaaS model is largely developed makes it relatively easy for organizations to deploy the technology from a IT perspective - there is relatively less need to do deep technical 'add on' build and maintenance work than some other platforms.

Chris Becker

Principal in Professional Services at NetEffect Solutions Inc. (Management Consulting, 1-10 employees)

Vetted Review

3 years of experience

Jive - A potential winner

Rating: 7 out of 10

February 12, 2014

Use Cases and Deployment Scope

I have been involved in consulting and implementing Jive to various organizations. I have seen it help increase collaboration among employees tremendously. In all the organizations I have implemented Jive, I have seen it as the one stop place for employees to find out information about anything - be it information about an employee or knowledge about some matter.
Information is usually hidden within organizations and its difficult for someone new to seek and find relevant info. Jive help individuals in the organizations to rapidly search and seek out people who have expertise in that department.

Pros

Easy advanced customizations
Jive Apps (deleloper network) rocks
Available on cloud
Ready Integration with various systems such as Sharepoint , SalesForce, etc
Mobile Integration

Cons

Jive projects isn't really useful for managing projects.
Sometimes receiving support from Jive team can be a daunting task . Maybe due to limited resources available in the Jive team
Can improve much more on the mobile section

Likelihood to Recommend

I have worked on multiple Collaboration tools such as Lithium, Drupal . Somehow I feel Jive is easily more customizable and can easily adapt to various client requirements. But a point to note - the more the customization the more headaches you will face post live. Over all Jive does have a ton of features compared to other similar products. Its really up to the client if they feel they will need to invest in these features in the future.

Verified User

Consultant in Information Technology (Information Technology and Services company, 10,001+ employees)

Vetted Review

3 years of experience

Jive for Internal Community

Rating: 7 out of 10

February 11, 2014

Use Cases and Deployment Scope

We have setup a community on top of Jive platform for collaboration and crowdsourcing purposes. All employees of an organization can share their ideas towards a particular challenge, and the challenge owner can select the best idea from them. Apart from this, the community is also used for engaging with employees and others.

Pros

Facebook connect can help to and fro communication from Facebook to the Jive community. Helps to engage with a large audience.
Office integration helps users to collaborate on documents directly from Office itself. No need to login on community and share views.
Project feature helps managers to track project management tasks.
OOB Content types helps users to create all types of content in a community
Jive allows customization for themes to change look and feel of a community websites. It also allows developers to create custom plug-ins, widgets and Jive apps.

Cons

Creating custom content types is too complex in Jive.
Challenge module is missing in Jive. Although it has an idea module but it needs to be enhanced to include crowdsourcing capabilities.
Project is very good Jive feature.

Likelihood to Recommend

When integrating with other tools Jive is well suited. It provides so many integration points, and we can connect our community with CRM applications, Sharepoint, Office and so on.

Ayush Rastogi

System Engineer in Information Technology at Tata Consultancy Services (Information Technology and Services, 10,001+ employees)

Vetted Review

2 years of experience

View profile

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Jive is a great Knowledge Base Solution!

Rating: 7 out of 10

Incentivized

January 25, 2018

Use Cases and Deployment Scope

Pros

Easy to set up and easy to configure.
Castlight encourages users to share knowledge for a while, provides a central knowledge base too.
Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure.

Cons

Clutter can easily become an issue if there isn't an established governance strategy in place.
Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in.
Communication about missing/desired features and bug fixes could be better.

Likelihood to Recommend

Verified User

Representative in Information Technology (Information Technology and Services company, 501-1000 employees)

Vetted Review

1 year of experience