Jitterbit Information Reviews & Insights

Score7 out of 10

44 Reviews and Ratings

Community insights

TrustRadius Insights for Jitterbit are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Versatile Data Integration: Users have found Jitterbit to be a highly versatile tool for data loading, mapping, and integration between different systems. Several reviewers mentioned that it allowed them to streamline their data processes without the need for coding, making it much easier to manage and connect SalesForce and NetSuite.

Configurable Logging and Notifications: The configurable logging feature in Jitterbit has been highly valued by users. Many reviewers have mentioned that it provides clear visibility of the progress and any potential issues in running jobs. Additionally, the ability to receive notifications online or via email has helped users stay informed even when they are not actively monitoring the system.

User-Friendly Interface: Reviewers appreciate Jitterbit's user-friendly interface compared to other similar products. Multiple users have stated that it does not require developer skills to utilize its capabilities effectively, empowering non-technical users to take ownership of the integration process. This ease-of-use aspect is seen as a significant advantage by many customers.

Jitterbit Reviews

6 Reviews

InformationComputer Software6

Jitterbit iPaaS Review

Rating: 7 out of 10

Incentivized

May 7, 2024

Use Cases and Deployment Scope

We use Jitterbit for integration projects. Mainly to integrate different systems with each other such as NetSuite, Shopify, MYOB, Database, APIs. The use cases varies from data synchronisation, to exposing the organisation's business entities as APIs. Also, lately, EDI capabilities has been added to perform B2B integrations. The platform is able to perform all these types of integrations admirably. Also, since it can be hosted on premise, the platform can easily integrate onpremise and cloud-based systems with no issues

Pros

General purpose integration
Transformations
Integration with behind-the-firewall systems

Cons

User experience
Logical operators connectors
Stability of the platform

Likelihood to Recommend

General purpose integration among different systems where investment in more expensive options is not an option. For example, the platform can integrate with APIs, Databases, FTP, SFTP folders as general connectivity protocols, but also Jitterbit exposes a wide range of specific 3rd party connectors as such NetSuite, Shopify, Microsoft, AWS, and Google connectors. Scenarios where clients require advanced API features might not be well suited to Jitterbit as their API Manager is very basic.

Fadi Dagher

Solutions Architect in Information Technology at United Techno (Computer Software, 51-200 employees)

Vetted Review

2 years of experience

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Flexibility and ability for non-technical users to manage

Rating: 9 out of 10

Incentivized

April 8, 2019

Use Cases and Deployment Scope

We use Jitterbit to manage the flow of data between multiple systems. While managed by one department, it synchronizes data and transformations to support processes across multiple departments. Our main objective is to create a clear flow of data, ensure the system of record is that data is accurate and consistent across platforms.

Pros

Ease of use - while being more technical is useful, you don't need to be a developer to use many of JItterbit's capabilities
Customer Support - we have always had great responsiveness to any questions or issues encountered
Reliability - Jitterbit has been extremely reliable with no major outages in the recent past

Cons

Integration recipes for more platforms - e.g. JIRA
Fewer upgrades - there are upgrades every couple of weeks so if you are not using the cloud version, you need to manually "keep up"

Likelihood to Recommend

Jitterbit is suited for organizations where you need to move data from one system to another, and/or transform it while doing so. It's great for moving data between popular products in use by many enterprises today including Salesforce and NetSuite. It's also well suited for organizations who cannot afford to keep an integration developer on staff. Since Jitterbit makes available many recipes to map data between popular applications, a well-trained business user could handle many of the configurations.

Laura McDonough, PMP

Vice-President, Business Operations & PMO in Information Technology at HotSchedules (Computer Software, 501-1000 employees)

Vetted Review

3 years of experience

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Jitterbit is a huge timesaver

Rating: 10 out of 10

Incentivized

March 30, 2019

Use Cases and Deployment Scope

I use Jitterbit primarily for the data loading capabilities into Salesforce. Its ability to schedule jobs and store multiple logins and connections has been the big time saver for me and my department. It also allows you to easily store the connections to the files and extracts that you use frequently to make repeatable interactions even easier.

Pros

Using Jitterbit with multiple Salesforce orgs. If you have to load/query into more than one org, the ability to save your connection information and easily switch between connections is a huge time saver. You can also access the same files for multiple orgs as needed.

Cons

It took a little while to get used to remapping fields. Once you get the hang of the refreshing and remapping it works very well, but there was a bit of a learning curve to it.
Some of the UI interactions aren't super intuitive. Closing tabs or getting to the right one can be a little difficult at times.

Likelihood to Recommend

Jitterbit is excellent for extracts and loading into Salesforce. It is a great replacement for some of the standard Salesforce options, the data loader, and the data import wizard.

Verified User

Director in Sales (Computer Software company, 501-1000 employees)

Vetted Review

8 years of experience

Jitterbit - Power Platform for Integration

Rating: 8 out of 10

April 10, 2014

Use Cases and Deployment Scope

We used Jitterbit Standard Edition for our client to integrate two 2 endpoints. One was Salesforce, a SaaS-based CRM system and the other was Sage MAS 200 ERP (formerly MAS 90). Sales Orders are entered to Salesforce and then upon update are sent to Sage MAS 200 ERP as an import process via the Visual Integrator module. We also have bidirectional update of Ship to Addresses , Customer records, and Item records.

Pros

Great for endpoint to endpoint integration where data transformation is an important component of the process.
Visual nature of the mapping is very good and the general visual layout of the processes employing these mappings is also very good.
Copying of process and mappings make the integration a lot easier than it would otherwise be.

Cons

Scripting language takes some getting used to depending on your programming background.
There is a lack of some standard template procedures that could be used to create variations from the template. This would be very beneficial.
Logging utility needs a re-write since the filtering is not very intuitive and sometimes is not very effective.

Likelihood to Recommend

If you are looking at standard integration with an existing Enterprise Connector like Salesforce, SAP or Oracle, then this is a great tool. It is a little more difficult when one of the endpoints has some limitations. Our MAS endpoint was problematic, at best. The lack of ODBC updates on that end made for some serious issues. This is not due to Jitterbit, but the MAS product itself, so this is a word to the wise to be sure that all of your endpoints have what you need to get the job done in a reliable and verifiable way. You will need the ability for both endpoints to report back the status of all updates. Without that capability, the job can quickly become difficult. Again, this is more about the endpoints than about Jitterbit, which is a robust SaaS integration platform.

Don Waters

President in Corporate at BC Systems Inc. (Computer Software, 1-10 employees)

Vetted Review

1 year of experience

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Jitterbit 5.3 Review

Rating: 6 out of 10

April 8, 2014

Use Cases and Deployment Scope

We use Jitterbit to connect with and transfer data between certain of our clients' systems with our own SaaS product via web services.

Pros

Jitterbit makes it easy to visualize the process flow of operations that it participates in.
Once configured correctly Jitterbit runs reliably without much maintenance attention required.
Jitterbit support has been responsive when we've needed to engage them for assistance.

Cons

Setting up secured connections for web services required tweaking multiple application configuration files and custom code to get the support that we needed.
The proprietary scripting language is relatively capable for data transformation, but could be improved to handle more complex scenarios. Presently, anything outside it's capability requires a custom Java plugin to be written.
Jitterbit's mapping tool is fairly powerful, but entering a large amount of field information for data mapping and transformation can be time consuming and cumbersome.
I feel like the documentation for advanced users is inadequate and I was forced to open support cases to ask questions, for which answers should be available online.
Our implementations required developer-level skills including a good working knowledge of XML and XML Style Sheets.

Likelihood to Recommend

It seems like if your integration needs are simple, your schemas are stable and well defined or your needs fall into an area where Jitterbit has a connection wizard, then implementation can go very quickly. If you have more complex needs then you may wan to plan for some bumps in the road.

Verified User

Professional in Information Technology (Computer Software company, 11-50 employees)

Vetted Review

2 years of experience

Can't imagine the amount of data entry without Jitterbit...

Rating: 9 out of 10

April 7, 2014

Use Cases and Deployment Scope

We use Salesforce.com extensively, and we have found Jitterbit to be a much easier tool to use than the standard data loader. We use it to mass update all objects in Salesforce (mainly opportunities and accounts) directly from CSV files. Any department that requests data changes in our database technically has use for it, but operations and finance folks are the ones who actually put the program to use. Simply having the object ID gives you the power to automatically update tons of SFDC objects, which saves us a lot of valuable time.

Pros

Mapping spreadsheet columns to object fields is very intuitive and easy to figure out
Very speedy, considering the amount of information I am inputting. Pushes a list of failures with detailed reasons, which allows me to go back and fix as needed
I felt extremely comfortable using the software within about 2 days... It was very easy to learn
Infinitely easier to understand than the stock Salesforce data loader

Cons

Mapping fields could provide a link to explain what the field is in more detail
Hard to visualize the impact that your mapping will have, might be helpful to load in object IDs and lay out the old value and what the new value stands to be

Likelihood to Recommend

I have used DemandTools and Jitterbit, and I would always recommend Jitterbit for the more straightforward, lightweight jobs. The simplicity makes changing 1 or 2 fields a breeze.

Mike Turnell

Order Management Specialist in Finance and Accounting at Jive Software (Computer Software, 501-1000 employees)

Vetted Review

1 year of experience

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Jitterbit - Power Platform for Integration

Rating: 8 out of 10

April 10, 2014

Use Cases and Deployment Scope

Pros

Great for endpoint to endpoint integration where data transformation is an important component of the process.
Visual nature of the mapping is very good and the general visual layout of the processes employing these mappings is also very good.
Copying of process and mappings make the integration a lot easier than it would otherwise be.

Cons

Scripting language takes some getting used to depending on your programming background.
There is a lack of some standard template procedures that could be used to create variations from the template. This would be very beneficial.
Logging utility needs a re-write since the filtering is not very intuitive and sometimes is not very effective.

Likelihood to Recommend

Don Waters

President in Corporate at BC Systems Inc. (Computer Software, 1-10 employees)

Vetted Review

1 year of experience

View profile