Jira Work Management

Score8.3 out of 10

218 Reviews and Ratings

What is Jira Work Management?

Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.

Categories & Use Cases

Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 9.1
Team Collaboration
Team collaboration capabilities let team members work directly with each other and provide team updates.
Category average: 9
Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 8.7

Support for Agile Methodology
Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.
Category average: 8.1
Document Management
Document management provides for centralized management of all project documents.
Category average: 7.9
Gantt Charts
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
Category average: 8.3

#1 most frequent

Professional, Scientific, and Technical Services

19.0%

222 installations of 1,170

#2 most frequent

Information

16.3%

191 installations of 1,170

#3 most frequent

Manufacturing

16.0%

187 installations of 1,170

Neil Crookes View profile

Technical Director in Information Technology at The Delivery Group (201-500 employees employees)

Use Cases and Deployment Scope

We use Jira to log and organise all tasks and track progress through the To do, In progress, and Review stages, all the way to Done. The organization allows us to break down tasks to be manageable but keep track of the overall progress of the entire project and across multiple projects and teams.

Pros

Organisation.
Progress Tracking.
Task assignment.

Cons

Automatic resource allocation.
Automatic stakeholder notification of changes to project timelines.

Return on Investment

Client satisfaction went up due to better in project progress tracking and reporting.
Team satisfaction scores went up due to better task definition.
Project timelines were often met due to more accurate estimates and realistic plans.

Usability

Alternatives Considered

Asana and Microsoft Project

Other Software Used

Atlassian Confluence, Figma, Laravel PHP Framework

Verified User

Manager in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

Our marketing team has used Jira Work Management to project manage the creation of deliverables for marketing campaigns. The tool is used among teams in one business unit to organize work, repeat regular tasks, and communicate about ongoing projects.

Pros

Repeatable tasks
Kanban approach to organized work
Commenting and collaboration

Cons

Task updates are manual
Lacking automation and AI-driven features
Limited flexibility in an administrator-led instance

Return on Investment

For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.

Usability

Alternatives Considered

ClickUp, Asana, Trello, Adobe Workfront and Smartsheet

Other Software Used

ClickUp, Asana, Smartsheet

Verified User

Administrator in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

Robust, intuitive and constantly developing. We have thoroughly enjoyed working with Jira Work Management, as our one source of truth for project management. It has significantly made it easier to get a better overview, and set prioritizations right for critical projects. If you are also integrated to the overall Atlassian ecosystem, this is a no brainer to have.

Pros

Task Management
Labelling
Prioritization

Cons

You do need to ensure you have an overall strategy for Atlassian, otherwise you risk just making this a place to document things with no proper strategy

Return on Investment

Significant increase in delivery time
Increase in predictable forecasting
Increased internal satisfation

Usability

Alternatives Considered

Asana, Microsoft Teams and monday.com

Other Software Used

Personio, Sympa, Teamtailor

Verified User

Engineer in Engineering (51-200 employees employees)

Use Cases and Deployment Scope

Atlassian's Jira is a potent tool for managing tickets and projects. The portal is incredibly stable and easy to use. There are two versions available: cloud-based SaaS and on-premises data center. India is now home to Atlassian data centers. Therefore, the Jira SaaS platform can also be used to meet regulatory obligations. Agile project management frameworks such as Scrum and Kanban are used with Jira. Jira has excellent ticket management features. You may construct your change management process by using automation workflows.

Pros

Jira is easy to deploy
User Interface is easy
Jira reports can also be exported to excel

Cons

Notification features are less preferred by users due to their complexity

Return on Investment

Very Affordable
Save time in project management

Usability

Alternatives Considered

ClickUp

Verified User

Manager (51-200 employees employees)

Use Cases and Deployment Scope

We use Jira Work Management to organize each product pod's sprints as well as to organize product discovery. Each pod has a backlog of tickets that includes background, acceptance criteria, and deliverables so that we know what's happening, how it happened, and when. Using this system has really increased our productivity.

Pros

Managing product delivery tickets
Managing customer support tickets
Delegating tasks to team members

Cons

creating a ticket as a follow on of a ticket that's already complete
going back to review what happened in the previous sprint
sprint retros

Return on Investment

Tasks are organized with less meetings
We can easily shift priorities quickly and communicate it to the team
Tasks that are not ready to be done are easy to identify so that we can get more context

Usability

Alternatives Considered

monday.com and Basecamp

Jira Work Management

What is Jira Work Management?

Categories & Use Cases