We use the platform to assist and to respond our clients
Pros
integration with others platforms
usability
IA Assist
Cons
the command's key needs a improvement
the macros better placed
the search for closed chats in determined organization should be more easy
Likelihood to Recommend
Today in our organization, the metrics that intercom delivers allow us to generate commission for our members and the easy way we have with this platform to connect with our clients
We use it for support, Queries of customer, scope is very good , we can solve queries because of intercom easily
Pros
Its shortcuts facilities
Easy to use macros and create your own as well
Friendly interface
Cons
Some times it take time to to jump from one chat to another
There should be auto assign chats to those who have less chats
There should not be smileys reaction after closing a chat, because most of the customers did not write reviews because of those smileys reaction
Likelihood to Recommend
As i've mentioned before, its quite easy to use, and love its shortcuts, I can't tell you because i don't think that there are any scenarios where it is less appropriate to use intercom,
Intercom is our primary communication application with our clients. They use intercom to contact us for any and every query they have. Intercom allows clients to get in touch with us within 2 mins and resolve their queries. As a Software company with more than 700 clients, Intercom makes it easy for us and our clients to keep communication open.
Pros
Easy to use
Setting up on our sites is no complex
Has a lot of modern features
Cons
Certain attachments cannot be downloaded
Response time for queries with their support is quite long
Likelihood to Recommend
Intercom is the best chat service out there, has a lot of features that helps us do our jobs better. I don't there are any negatives on using it as it has been highly beneifical to us.
VU
Verified User
Executive in Customer Service (Government Relations company, 501-1000 employees)
