TrustRadius Insights for Intelex are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Interface: Many users have praised the interactive user interface of Intelex, stating that it is easy to navigate and access the necessary features. Several reviewers have found the access panel in Intelex to be user-friendly, with easy navigation and customization options. Some users have also mentioned that the links and area of documentation in Intelex are easy to use and straightforward.
Helpful Incident Management: Numerous reviewers have found Intelex helpful for incident management. They appreciate its capabilities for reporting investigations and tracking actions related to incidents. The ability to add and assign corrective/preventive actions in Intelex has been particularly beneficial for facilities teams. Users have provided examples of how assigning actions in Intelex makes it easy to suggest or require refresher or corrective training for employees.
Efficient Record-Keeping: Many users value Intelex for its record-keeping capabilities, considering it a useful tool for that purpose. They appreciate the ability to store documents within Intelex as well as manage them efficiently. The range of data that can be input into Intelex, especially through applications like Document Control, has been highlighted by some users as a significant benefit.
Intelex Quality Management System is used by our US based employees at this time. We utilize the Document Control, Training Management, and Management of Change applications. The audit trails are very useful. However, the user interface has required some training and time for users to feel comfortable with the system.
Pros
The Document Control application has a lot of rigidity that is a benefit. The audit trails are easy to access. The approval flows are automated and the notifications allow for effective communication of what tasks have been assigned.
The My Tasks area is a fantastic tool that allows users to quickly see what they are required to do.
Intelex is a cloud-based system that allows work-wide access.
The document search ability is very helpful to our users. It is easy and quick to locate document.
Cons
When an employee is archived their information can no longer be pulled into a document via metatags. This is a flaw in the system and it would be valuable for this functionality to exist.
Better communication between Intelex and System Admins when upgrades are performed. They occasionally adversely affect the system and this lessens user confidence in the system.
Initial consultant was fantastic and response times were quick. The support ticket system is not as timely.
Likelihood to Recommend
I would caution colleagues to make sure the system does what they need it to do and get it all in writing.
VU
Verified User
Administrator in Quality Assurance (Chemicals company, 201-500 employees)