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Imagicle

Score9 out of 10

8 Reviews and Ratings

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What is Imagicle?

Imagicle, a Cisco Preferred Solution Developer in Massarosa, offers what they present as a complete suite of software applications for enabling Communications in large, medium and small businesses. Tools include call queueing, call recording, directory, call analytics and monitoring, and IP fax server for Cisco and Cisco Jabber users.

Categories & Use Cases

Reviews

What users are saying about Imagicle.
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Manage calls from Imagicle, an undoubtedly WONDERFUL platform.

Incentivized
Macarena MedinaView profile
Recursos humanos in Human Resources at IED Madrid (51-200 employees employees)

Use Cases and Deployment Scope

Imagicle is a platform that offers fast, intelligent and easy communications, managing calls in a professional way, allowing transfer and notification of waiting calls, checking the status of each incoming call, it is a solution that helps a lot when collaborating in real time, increasing productivity and immediacy. in the processes, offering customers excellent service and solutions in record time, improving the management of calls, which saves time and optimizes resources.

Pros

  • Imagicle offers features and options for secure and easy-to-use communications, it is a platform that allows us to welcome our customers in the best possible way, reducing the waiting time for calls, it is the solution that simplifies and improves the management of communications through incoming calls and outgoing with safety and speed.
  • Calls are just a click away with answer options, transfer queue management and call recording, a wonderful platform that allows you to keep everything under control, perfect integration with contact directories making them visible wherever they are stored with an active calls panel, contacts, partners and much more.

Cons

  • Imagicle is a call platform that guarantees transparent and immediate processes when receiving calls, offering immediacy to our clients without wasting their time, it is an excellent tool with features that fit all kinds of needs because Imagicle is for everyone who most What I like is that it is compatible with assistance tools for users with visual disabilities, a fast, simple and safe tool that guarantees great results.

Most Important Features

  • Imagicle helps us in the organization to listen and guide as well as to maintain an order in the calls, it is a wonderful platform that saves our time and allows us to offer an enriching experience to clients without the need to waste time or inconveniences, it is a platform that It allows us to communicate with clients in a pleasant and professional way thanks to its functionalities, it is excellent for interacting with clients in real time, identifying opportunities for improvement, making better decisions, increasing performance and maximizing client satisfaction.

Return on Investment

  • At the time of calls, it shows the name, number and photo of the contact, which makes it much easier to identify clients, it is a platform that works visually, safely and quickly, allowing calls to be answered with just one click, controlling each status of colleagues with the opportunity also to place the calls in queue.

Alternatives Considered

Axiom, Phone.com and Telonium

Other Software Used

Telonium, Axiom, Phone.com

GET FASTER, SMARTER AND MORE EFFECTIVE COMMUNICATIONS WITH IMAGICLE.

Incentivized
Roy EstevezView profile
Human Resources Director in Human Resources at SEO London (11-50 employees employees)

Use Cases and Deployment Scope

Imagicle is a platform that offers solutions and products to achieve smart and easy fast communications, it is designed to work in an optimized way through quality collaboration, managing calls professionally with notifications, reducing customer waiting time. It offers effective and immediate communications with excellent tools, ease of use, and clear audio. It offers security when sharing information with colleagues safely and with total confidence. I like it a lot because through its collaboration resources I can get closer to those I need, adapting to our needs and offering us a great result.

Pros

  • Imagicle is a platform that has made it easy for me to start and organize communication through calls with my work team, a perfect online collaboration tool that increases productivity and saves time with wonderful features and functions that fit what we always need.
  • I really like that it allows companies and teams to manage accessibility and call flow in a simple and intuitive way, with 100% call recording and voice analysis. It is a tool that works perfectly adjusting to all kinds of needs.

Cons

  • Imagicle is a platform that enables online collaboration from start to finish, increasing productivity and workflow. Getting detailed call reports and enabling calls with one click with the contact manager welcoming customers by name with caller ID is a perfect tool for saving time and waiting.
  • It works great with flexible features, great collaboration options, pricing, security, and ease of use.

Most Important Features

  • Integrations.
  • Easy use and security.
  • Advanced customer service solutions.

Return on Investment

  • Imagicle is a platform that offers a package of unified communications, with excellent resources to carry out collaboration from beginning to end in an intelligent and easy way with operator console. It helps to manage calls quickly with notifications and calls on hold, an auto-attendant that defines configuration behaviors managing automatic responses to calls, and advanced queuing improving the management of incoming calls.
  • It is a great advantage for the company and teamwork to have Imagicle, the impact has been positive and the results wonderful thanks to its online collaboration solutions in an effective way, being smart, fast, and professional.

Alternatives Considered

Webex Calling and Cisco Jabber

Other Software Used

Webex Calling, Devart dotConnect for Salesforce, Cisco Webex Room Phone