Igloo Reviews and Ratings

Rating: 6.9 out of 10

Score

6.9 out of 10

Community insights

TrustRadius Insights for Igloo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Igloo has proven to be a valuable tool for organizations looking to improve communication and collaboration among team members. Users have found that by centralizing all communications in one platform, productivity has increased significantly. This is especially beneficial for employees working outside the office as it allows them to stay connected and engaged with their colleagues. With each department having its own page or hub in Igloo, organizations are able to store useful templates, links, and share updates and metrics with the rest of the company. Additionally, Igloo functions as a social media platform where users can post updates about new employees, upcoming events, and good news in both personal and work lives. The software also serves as a reliable archive for important records, enabling multiple people and departments to contribute and access documents remotely.

Reviews

7 Reviews

Great software!

Rating: 6 out of 10

Incentivized

July 11, 2022

Use Cases and Deployment Scope

View company announcements with ease and is cost-effective, and a user-friendly/collaborative tool for us to use. With excellent support from their team to ensure that any challenges/difficulties we face will be resolved immediately. Very smooth and the integration process was fairly simple and quick. It has also helped the day-to-day responsibilities easier.

Igloo has helped my organization to promote communication and better collaboration between employees and customers. It allows a better flow of communication across the organization and has helped me better manage my day-to-day processes.

Pros

Allows communication and information to be shared internally
Assists in knowledge management
Assists in organizational culture
Single access point for all employees to access internal information
Better process management

Cons

A little complex for new users
Customer support may take a while to get back
More functions on the UI

Likelihood to Recommend

Amazing software that helps with information sharing with clients and collaboration across various parties. All the information is in an organized manner which allows the flow of information to be concise and precise so as to stop any bad information to pass through. Cost-effective and generally there's always support from the team.

Verified User

Employee in Sales (51-200 employees)

Vetted Review

1 year of experience

Good but not great

Rating: 7 out of 10

Incentivized

January 3, 2019

Use Cases and Deployment Scope

We use Igloo as our company's intranet. It's useful but complex. We have an FTE dedicated to managing Igloo b/c of how heavily we use the system. The system lacks some of the features that you'd expect from an intranet such as an instant messaging feature.

Pros

Cloud based
Centralized resources
Version history

Cons

Instant messaging
Complicated notification settings
Redundant sections

Likelihood to Recommend

Igloo works well if you have a decentralized company that needs to house information in the cloud to collaborate. It's particularly useful when you're in various locations. The search feature to reference past discussions or topics is quite limited. It's definitely not Google level. You have to punch in the exact name of the item you're looking for to have it show up in the search.

Verified User

Director in Human Resources (51-200 employees)

Vetted Review

2 years of experience

Amazing intranet solution for your company!

Rating: 8 out of 10

Incentivized

December 19, 2018

Use Cases and Deployment Scope

Igloo was mainly used to improve communication between team members, to share files and to schedule meetings across the IT Department. We try to centralize all communications in one robust and reliable platform so productivity can be significantly increased. For employees that work outside the office, Igloo software is very useful, too.

Pros

Very easy to use - initial configuration and daily use are very smooth.
Theme customization by changing CSS code, logo, colors, header, footer, etc.
Free version for product evaluations and pilot projects up to 10 users.
Clean interface - Good UI and UX.
File sharing, meetings schedulement, forums and tasks control for teams

Cons

Pricing can lead to high costs.
Users without CSS knowledge may have a hard time to customize themes. Maybe more graphical options to change layouts would be nice.
NO SSO and LDAP authentication methods available in the basic version.
Languages support in the basic version.

Likelihood to Recommend

Igloo is a well-suited option for teams/companies that want to build an employee intranet with some other interesting features, like file storage and sharing, internal communications, and resource and knowledge management. All of these features may help your workers increase productivity significantly by centralizing everything in one robust and reliable platform. However, it can be less appropriate if costs are a problem for you, due to the pricing. So, if you will not be using several features and just want an intranet for you company, you may want to go with another solution.

Vinicius Lima

Computer Technician in Information Technology at Cybermap (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Igloo - Way better than not having an intranet

Rating: 8 out of 10

Incentivized

November 29, 2018

Use Cases and Deployment Scope

My whole company uses Igloo and it serves many purposes.

Each department has their own page or hub where they store useful templates and links for their own use. They also post updates and metrics that the rest of the company can use to see how that department is performing and what is new with them. The department pages are also used to share documents with the rest of the company like PPT templates or records of completed projects.

We also use Igloo as a social media platform. We post updates about new employees, upcoming events, and good news in people's personal lives as well as their work. In addition, we use Igloo for archiving of important records. We can have multiple people and departments contribute and we can access the documents remotely if needed.

Pros

Notifications: Igloo can push email updates to users.
Organization: Igloo allows for you to create pages, sub pages, and many layer deep sections. You can also organize the layout of your pages.
Versioning: it's super easy to reserve and edit documents for offline use. And you can see who last edited a document and when.
Offline access: there's a desktop version you can use very easily. It's really good for dropping a bunch of files at once.

Cons

Search: It's like the early days of the internet with there search. Once I was told there was a form to use our gym somewhere on Igloo. I searched each key word I could think of and each time needed to wait several seconds for results to load. Large number of results would come up and none were relevant. It was a mess.
Upload: Something very funny happens every time I try to add documents using the desktop version. About half of the time instead of copying what I want it to, it copies a document I haven't opened in about a year. It's really an impressive and confusing bug.
Logging in: I need to login to the desktop version every time I want to access anything (web version doesn't have this issue).

Likelihood to Recommend

Igloo is really great for giving your organization access to the latest version of documents and templates. It's also great for organizing and versioning shared resources. It can also be customized for your organization in terms of sections, page layout, color scheme, branding, etc.

It's not so great for search or for offline use.

Overall I'd highly recommend it.

Sarah Meerschaert

Project Manager in Product Management at Billtrust (501-1000 employees)

Vetted Review

1 year of experience

View profile

Easy to use intranet service

Rating: 6 out of 10

Incentivized

March 15, 2018

Use Cases and Deployment Scope

We've only just started using Igloo as a portal to support our international partners. We are located in New Zealand and our partners are located in the USA. Igloo provides a platform for us to share files and production notes so that our partners can see how our products should be assembled. We use the blogging function mostly.

Pros

Creating a knowledge base of information to share with others
Linking files to blog/information pages
File version control

Cons

User Interface
Task management

Likelihood to Recommend

We use Igloo as a platform to share information among teams across different countries. We link production (printing) instructions with the production files so that the manufacturers have the most up to date version. This works really well.

Verified User

Director (1-10 employees)

Vetted Review

1 year of experience

Great Intuitive Intranet tool!

Rating: 9 out of 10

Incentivized

August 10, 2017

Use Cases and Deployment Scope

Igloo is used across the whole company as our Intranet. It helps us organize key information we want everyone to be able to access, and helps our virtual organization stay connected.

Pros

Easy to set-up
Easy to navigate
Strong customer support
Highly customizable

Cons

I'd like more page layout options (not just the 3 columns).

Likelihood to Recommend

Well suited for companies of all sizes. I can't think of a scenario where it wouldn't be appropriate.

Asher Primrose

Director of Human Resources in Human Resources at Allied Health Media (51-200 employees)

Vetted Review

4 years of experience

Igloo is Unremarkable for Professional Use

Rating: 2 out of 10

Incentivized

August 10, 2017

Use Cases and Deployment Scope

Igloo was being utilized across our organization by executives, corporate leadership, and property-level managers.

Pros

Igloo gives you great customization abilities and really fits the need for small communication bursts to important company-wide announcements — when their UI was not getting in the way.
Igloo offers a lot of "bells and whistles" if you need them. But it was hard for these small, nonessential elements to not get in the way of the overall purpose of its use.
Their sales team was spectacular. But their implementation team was hit or miss. Only one or two people I was able to connect with were both knowledgeable and quickly responsive.

Cons

Their UI is not used-friendly. Their use of Igloo-specific terminology made it difficult to understand how each function of the site worked. They would repeatedly say, for example, "a ___ is really a ___" vs. just calling it what the function actually is.
Implementation was a far cry from their sales support. After basically nickel-and-diming you for everything, they - very poorly - cap your use of their implementation support team.
Overall, Igloo didn't work for our organization because they do multiple things decently vs a few things excellently. The experience with Igloo was unremarkable.

Likelihood to Recommend

Igloo is probably not a good fit for professional organizations who are looking to build a "intranet" experience.

Tyler Collum

Director of Special Projects in Corporate at Duke Hospitality (201-500 employees)

Vetted Review

1 year of experience

View profile

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Reviews and Ratings

Igloo - Way better than not having an intranet

Rating: 8 out of 10

Incentivized

November 29, 2018

Use Cases and Deployment Scope

My whole company uses Igloo and it serves many purposes.

Pros

Notifications: Igloo can push email updates to users.
Organization: Igloo allows for you to create pages, sub pages, and many layer deep sections. You can also organize the layout of your pages.
Versioning: it's super easy to reserve and edit documents for offline use. And you can see who last edited a document and when.
Offline access: there's a desktop version you can use very easily. It's really good for dropping a bunch of files at once.

Cons

Search: It's like the early days of the internet with there search. Once I was told there was a form to use our gym somewhere on Igloo. I searched each key word I could think of and each time needed to wait several seconds for results to load. Large number of results would come up and none were relevant. It was a mess.
Upload: Something very funny happens every time I try to add documents using the desktop version. About half of the time instead of copying what I want it to, it copies a document I haven't opened in about a year. It's really an impressive and confusing bug.
Logging in: I need to login to the desktop version every time I want to access anything (web version doesn't have this issue).

Likelihood to Recommend

It's not so great for search or for offline use.

Overall I'd highly recommend it.

Sarah Meerschaert

Project Manager in Product Management at Billtrust (501-1000 employees)

Vetted Review

1 year of experience

View profile