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ID.me

Score9.4 out of 10

8 Reviews and Ratings

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What is ID.me?

ID.me is a digital identity network that aims to simplify the user's indication verification experience.

Categories & Use Cases

Reviews

What users are saying about ID.me.
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ID.me Verification for Customer Discounts

Incentivized
Dr. David M. CaruthView profile
Head of Those Who Serve & Students Consumer Marketing in Marketing at Verizon (10,001+ employees employees)

Use Cases and Deployment Scope

We use ID.me at my organization as a verification service to verify customer status to provide certain, exclusive discounts to certain customers. In the past, we should paper document verification which is timely and cost-heavy to have done, and using software, eliminates those needs and saves us both time and money.

Pros

  • Customer Identity Verification
  • Customer Service
  • Data Reporting

Cons

  • No suggested improvement areas - product is working great!

Most Important Features

  • Secure
  • Insights

Return on Investment

  • Cost Reduction
  • Time Reduction
  • Better Customer Experience

ID.me helps us offer great discounts

Incentivized
Alex BrownView profile
Associate Product Manager in Product Management at Shoe Carnival (10,001+ employees employees)

Use Cases and Deployment Scope

We use ID.me for identity verification. We wanted to offer a discount to special groups and ID.me was a tool that we could partner with to solve this issue. We are currently using ID.me for Military and Student discounts but eventually would like to expand to all their group offerings.

Pros

  • Identity Verification
  • Customer Service
  • Development Support

Cons

  • Anayltics
  • Verification Usage
  • Contract Communications

Most Important Features

  • Military Verification
  • Student Verification
  • Group Discount Offerings

Return on Investment

  • Higher Conversion
  • Higher Student Discount Code Usage
  • Higher Military Discount Usage

Other Software Used

Amplience, Salesforce Commerce Cloud, Algolia

Great software to provide discount pricing to the most deserving among us

Incentivized
Gary PennView profile
Global VP DTC in Sales at Nixon, Inc (51-200 employees employees)

Use Cases and Deployment Scope

We use ID.me to help us authenticate consumer segments in exchange for discounts. For our brand, this helps us find individuals who are deserving of a promotional discount year-round based on their occupation or contribution to society. Because ID.me is trusted and gated we also avoid channel conflict challenges by using the software.

Pros

  • Identity verification
  • Data collection
  • Simple user experience at checkout

Cons

  • Additional user segments beyond Military, 1st Responders, etc.
  • International segments

Most Important Features

  • Identify verification
  • Marketing exposure to new customers

Return on Investment

  • Raises AOV for select segments
  • Brings new customers to our store

Other Software Used

TurnTo, Forter

ID.me Delivers

Incentivized
Robert Bergen
Marketing Product & Dev. Manager in Marketing at Verizon (10,001+ employees employees)

Use Cases and Deployment Scope

ID.me has been a great way to not only verify employment or status but also to prevent fraud. By using ID.me it takes the adding of discounts away from our frontline where fraud can be prevalent and adds checks and balances of sorts to confirm the validity of who is sighing up for said offer. Although you pay for ID.me it has saved us much more in the addition of fraudulent offers being provided to customers who were not eligible in the first place.

Pros

  • Communication.
  • Tech assistance.
  • Willingness to improve or make changes per client recommendation.

Cons

  • Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
  • Be conscious that people do not like to provide their SS#.

Most Important Features

  • Verification.
  • Customer support.
  • Client support.

Return on Investment

  • Cut down on fraud.
  • Increased profits.
  • Saves us money by using them.

Great service. Easy integration. Secure.

Incentivized
Verified User
Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We utilize ID.me to drive customer acquisition across various customer segments that we otherwise would struggle to drive at such an efficient cost. The scale of their user base and the ability to quickly verify, particularly military personnel, is tremendously valuable. Being able to confidently and quickly verify removes a significant back-end verification burden on our team.

Pros

  • Scalable audience size
  • Easy integration with Shopify
  • Secure customer verification

Cons

  • Discount offer limitations
  • Limited co-marketing opportunities

Most Important Features

  • Secure verification
  • Unique promo offerings
  • Easy integration with Shopify

Return on Investment

  • Positive customer acquisition growth
  • Positive ROI
  • Broadened customer segments

Other Software Used

Klaviyo, Attentive Mobile, Optimizely Data Platform (formerly Zaius)

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