IBM Watson Discovery Reviews & Insights

Score8.8 out of 10

68 Reviews and Ratings

Community insights

TrustRadius Insights for IBM Watson Discovery are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Quick Response Time: Reviewers found the response time of the platform to be quick, enhancing their overall experience.

Valuable Automation Capabilities: Users praised the platform's automation features for saving significant time and effort in document analysis.

Versatile File Format Analysis: The platform's ability to analyze various file formats was highly valued by users. Additionally, its AI-powered data filtering without manual effort was commended.

Multiple Data Management Features: Users highlight the platform's capabilities in client monitoring, data analysis, management, and automation as valuable tools for enhancing productivity.

IBM Watson Discovery Reviews

4 Reviews

Engineering

IBM Watson Discovery CRM use case

Rating: 9 out of 10

Incentivized

May 14, 2024

Use Cases and Deployment Scope

We use IBM Watson Discovery to obtain the most relevant answers from our knowledge database. Our goal is to reduce the time taken to generate an answer to our customers using different social networks.

Pros

Trainings procedure
Response time
Support

Cons

Error detection
documentatiom

Likelihood to Recommend

Document uploaded is not automated so generating and uploading the required information may take some scripting skills. Also the training procedure is based on click select the best batch. So this may not be the perfect tool when the data changes constantly.

Verified User

Engineer in Engineering (Banking company, 5001-10,000 employees)

Vetted Review

3 years of experience

Super AI tools for data housekeeping.

Rating: 8 out of 10

Incentivized

November 5, 2022

Use Cases and Deployment Scope

IBM Watson Discovery is helping our business and clients with the housekeeping of data from our servers. We filter data as per our needs by using IBM Watson Discovery and keep data in separate departments. We need not to do these things manually now, which saves a lot of time and effort for our employees.

Pros

Helps in filtering data without any manual effort.
It's AI is very powerful and accurate in all process.
Very easy in implementation-- Doesn't need much training for the integration purpose.

Cons

Yes, it is right that it saves a lot of capital by automating things but pricing is on the higher side for the IBM Watson Discovery.

Likelihood to Recommend

Our banking clients have a lot of old unwanted data of their users on the server, which increases the server cost as well as creates much load on the server. So, here with the help of IBM Watson Discovery, we automate our process of housekeeping.

Verified User

Engineer in Engineering (E-Learning company, 1001-5000 employees)

Vetted Review

1 year of experience

Use of NLP to have a great user experience then just go for IBM Discovery.

Rating: 7 out of 10

Incentivized

November 5, 2022

Use Cases and Deployment Scope

IBM Discovery works purely on NLP and machine learning. We have multiple BMC Helix chatbots which are integrated with IBM Watson. IBM Watson is extended with Knowledge Articles through the help of IBM Discovery through crawler, one of the great features of IBM Discovery. Because of IBM Discovery training, we have a drastic change in our statistics of Chatbot accuracy.

Pros

Great use of NLP.
Great use of ML.
Can train itself through files like, word, powerpoint etc.
Gives proper suggestion as per the training.

Cons

The confidence threshold can be improved.
Sentiment extraction from the document can be improved.

Likelihood to Recommend

If you have a Chatbot that is built using IBM Watson and you have to extend it by your knowledge articles, then IBM Discovery is the best. If you want to manage your knowledge articles as a standalone application, then I would prefer a different platform rather than IBM Discovery.

Verified User

Consultant in Engineering (Computer Software company, 1001-5000 employees)

Vetted Review

2 years of experience

Good document analysis and classification product.

Rating: 9 out of 10

Incentivized

September 12, 2022

Use Cases and Deployment Scope

This platform has allowed us to have a constant analysis and tracking of all our data. It has an automation system for better internal processes. IBM Watson Discovery has the capabilities to take your business on a better path, with its various management features, to make the best decisions for your organization. Resolving customer cases is easier with this tool; all are resolved within a time limit. Document selection system according to importance.

Pros

Client monitoring.
Data analysis and management.
Automation system.

Cons

Its integration is a bit complex to understand in the first instance.
I would like to see file customization options.

Likelihood to Recommend

It offers us a system for machine learning and text analysis. IBM Watson Discovery is a great solution to implement; with it, we can have the improvements we want in a short time. It is also a good method for us to follow up with our potential clients and help them fully resolve their cases. It is really useful; implementing it does not take much time, and also the results are seen in a short time.

Kenzie Cranston Lee

Technical Support Engineer in Engineering at GE (Mechanical Or Industrial Engineering, 10,001+ employees)

Vetted Review

3 years of experience

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