IBM Case Manager

Score10 out of 10

14 Reviews and Ratings

What is IBM Case Manager?

IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.

Categories & Use Cases

Case Management

Verified User

Consultant in Information Technology (1001-5000 employees employees)

Pros

IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.

Cons

Integration with IBM BPM.
Integration with Cloud

Return on Investment

We have been seeing organizations who implemented ICM had faster processing of their transactions.
We have been seeing organizations who implemented ICM found improved customer service

Other Software Used

IBM FileNet Content Manager