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IBM B2B Cloud Services

Score9.3 out of 10

18 Reviews and Ratings

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What is IBM B2B Cloud Services?

IBM B2B Cloud Services provide capabilities for streamlining on-boarding of trading partners. It also allows shared business process to be handled more effectively due to better visibility and control.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features IBM B2B Cloud Services has to offer, as determined by TrustRadius' reviewers.
Based on 18 ratings of IBM B2B Cloud Services's features
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Top Performing Features

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 9.3

  • Internal knowledgebase

    Users can author or access “How-to” help and reference tips about internal processes.

    Category average: 7.5

  • Versioning

    Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.

    Category average: 7.7

Areas for Improvement

  • Integrates with GoToMeeting

    Integrates with GoToMeeting for web conferencing.

    Category average: 8.6

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8.2

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 6.2

Reviews

What users are saying about IBM B2B Cloud Services.
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IBM's fine B2B cloud services product

Incentivized
Himanshu SinghView profile
Product Manager in Product Management at ANS Commerce - E-commerce Solutions for India (11-50 employees employees)

Pros

  • In every deployment of a product it came handy in testing.
  • Smooth Transitioning between documents
  • Good client support

Cons

  • Can't rely on huge data sets
  • Organizations is huge, it's tough to handle
  • Limited feature sets

Return on Investment

  • Positive - Good transparency
  • Positive - Good sharing capabilities
  • Negative - Not able to support large datasets

Alternatives Considered

TIBCO B2B Integration Solution and HipChat

Other Software Used

HipChat, Slack

A robust, well balanced marketing service

Incentivized
Bruce EmmerlingView profile
IT Consultant in Professional Services at Seedco (11-50 employees employees)

Pros

  • The product works well with CRM packages like Microsoft CRM.
  • It provides a well designed, automated system of marketing communications with limited interactions from staff.
  • The system works very well with different types of platforms including mobile web services.

Cons

  • For some the product can be difficult to learn and utility without some training.
  • The product really requires users that have backgrounds in CRM platforms or marketing analysis to fully utilize.
  • For small organizations, the product can be more expensive and feature rich than what is needed.

Return on Investment

  • The service has really been helpful in proving an all in one source for marketing and outreach campaign efforts. It helps saves money by having all the features needed utilized in one software service.
  • Sometimes the product can require some additional training as well as a degree of knowledge in marketing analysis.
  • The service can be expensive when compared to lower level alternatives on the market.

Alternatives Considered

hotspot and Exponea marketing cloud

Other Software Used

ADAPTcrm, Informatica B2B Data Exchange, Infusionsoft

IBM B2B Cloud Services makes me feel like I'm on "Cloud Nine!"

Incentivized
Verified User
Professional in Information Technology (10,001+ employees employees)

Pros

  • Provides a single gateway for all our increasingly complex B2B processes with our business partners.
  • Ensure we are adhering to the latest standards.
  • We like that we no longer have to manage our own servers and infrastructure. All that is taken care of in this Cloud-based architecture.

Cons

  • The learning curve is steep on this product. My group had to do a lot of training to feel like we were up to speed on the product.
  • I would definitely recommend some in-house training for employees about to use this product. This will help employees get the most out of the product for a better ROI.
  • The user interface could use a refresh. Seems to be a bit stale compared to a few other products we looked at.

Return on Investment

  • We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure.
  • High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime.
  • Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well.

Alternatives Considered

Seeburger BIS

Other Software Used

SAP Cloud Platform, Salesforce App Cloud, IBM Cloud Private for Data

IBM cloud services review

Incentivized
Verified User
Engineer in Information Technology (11-50 employees employees)

Pros

  • Document process management
  • Transition services, including planning, design, project management and testing
  • Translation, community and visibility service
  • Trading partner community support

Cons

  • Need a professional help or customer service help to understand the use for betterment.

Return on Investment

  • Low cost service. Low Capital investment.
  • Data stored and handled internally.

Alternatives Considered

Google Cloud SQL

Other Software Used

Google Cloud AI, Amazon Cloud Drive