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HotSchedules

Score8 out of 10

233 Reviews and Ratings

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What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

Categories & Use Cases

Media

Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.
Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.
Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.
Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.
Managers can view sales and labor data from their phone.

1 / 5

Reviews

What users are saying about HotSchedules.
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Easy to select a shift at any time.

Incentivized
Penelope BrownView profile
Dining Room Manager at Kohler Co. (10,001+ employees employees)

Pros

  • It is easy to maintain communication with the personnel and thus be able to carry out a correct shift programming.
  • It is very simple to be able to choose what time it is and to be able to change it whenever you want without the need to inform or fill out extensive paperwork.
  • I love the mobile application, it allows me to be aware of notifications of any schedule availability or when I have a message in my inbox.
  • Its platform is simple to use and you can manage shifts quickly or make a copy of existing schedules.
  • It is possible to be able to exchange shifts or release shifts without any problem, thus being able to have more freedom when deciding when to work.

Cons

  • It has a slightly high cost and you also have to pay additionally if you want to obtain certain necessary characteristics.
  • I still do not understand why the mobile application has a cost apart from the main HotSchedules, since if we are already paying for a product it should be complete. This is extremely annoying since not all employees can use the application as they refuse to overpay.
  • Sometimes the website tends to get slow no matter the speed of the internet connection, it is a bit annoying.

Alternatives Considered

TrackTik and Deputy

Usability

Great resource if everyone has a smartphone

Incentivized
Kate Knight
Server in Customer Service at Steel City Sammiches (51-200 employees employees)

Pros

  • Easy to read and easy access to schedules at any time.
  • Ability to quickly change availability.

Cons

  • Notification overload - Too many notifications.
  • Support response time is slow when problems do arise.

Usability

HotSchedules Solutions Work!

Incentivized
Abe RuizView profile
Chief Executive Officer in Corporate at Eat Here Brands, LLC (501-1000 employees employees)

Pros

  • ABF reporting
  • Ease of use for all people for scheduling/swapping shifts
  • Tie-in to Schoox training platform

Cons

  • Would like to see quicker response times to issues that arise
  • Have had trouble with pre-formatted reports not coming through properly

Alternatives Considered

ADP Enterprise eTIME, CrunchTime! and Aloha POS

Usability

Perfect Scheduling Choice for Restaurants

Incentivized
Shannon Scally
Manager of Learning & Development in Corporate at Oregano's Pizza Bistro (1001-5000 employees employees)

Pros

  • Communication
  • Integration
  • Support

Cons

  • The are many add ons it is hard to know what you're missing out on.
  • Support response time is at times long.
  • Activity based scheduling should be part of standard features.

Alternatives Considered

Ctuit Radar

Usability

HotSchedules: Hot and Ready for Action!

Incentivized
Shannon CarpenterView profile
Member and Managing Director in Corporate at Gramercy Bakery, LLC (51-200 employees employees)

Pros

  • HotSchedules tracks our labor hours and dollars. Being able to do quick labor analysis helps us make sure our pricing is in line with our estimates for clients.
  • HotSchedules tracks our employee trainings. Because we are a third party audited food manufacturing facility, we have both formal certifications (CA Food Handler Cards) and monthly trainings on subjects such as Food Safety, GMP's, Pest Control, Allergen Control, HACCP and Sanitation. Being able to have a record easily accessible for each employee to prove to our auditors and keep those employees up to date with training is invaluable as an organizational tool.

Cons

  • I find that the system of assigning jobs and rates is a little tedious, but understand the need for it.
  • I'm not familiar enough with the copy and setting the next week's schedule, but it's not necessarily hard to use.
  • The whole assigning welcome letter and with log in and password is difficult with the Spanish speakers even though you have a Spanish version.
  • Many of our employees do not have email or smart phones, so I find that HotSchedules is not as useful to them or us.

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