#1 most frequent
United States of America
95.7%356 installations of 372
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.
Categories & Use Cases
Media
1 / 5
Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.
Who Buys & Uses HotSchedules
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
0.8%3 installations of 372
#3 most frequent
France
0.5%2 installations of 372
Easy to select a shift at any time.
Pros
- It is easy to maintain communication with the personnel and thus be able to carry out a correct shift programming.
- It is very simple to be able to choose what time it is and to be able to change it whenever you want without the need to inform or fill out extensive paperwork.
- I love the mobile application, it allows me to be aware of notifications of any schedule availability or when I have a message in my inbox.
- Its platform is simple to use and you can manage shifts quickly or make a copy of existing schedules.
- It is possible to be able to exchange shifts or release shifts without any problem, thus being able to have more freedom when deciding when to work.
Cons
- It has a slightly high cost and you also have to pay additionally if you want to obtain certain necessary characteristics.
- I still do not understand why the mobile application has a cost apart from the main HotSchedules, since if we are already paying for a product it should be complete. This is extremely annoying since not all employees can use the application as they refuse to overpay.
- Sometimes the website tends to get slow no matter the speed of the internet connection, it is a bit annoying.
Alternatives Considered
TrackTik and Deputy
Usability
Great resource if everyone has a smartphone
Pros
- Easy to read and easy access to schedules at any time.
- Ability to quickly change availability.
Cons
- Notification overload - Too many notifications.
- Support response time is slow when problems do arise.
Usability
HotSchedules Solutions Work!
Pros
- ABF reporting
- Ease of use for all people for scheduling/swapping shifts
- Tie-in to Schoox training platform
Cons
- Would like to see quicker response times to issues that arise
- Have had trouble with pre-formatted reports not coming through properly
Alternatives Considered
ADP Enterprise eTIME, CrunchTime! and Aloha POS
Usability
Perfect Scheduling Choice for Restaurants
Pros
- Communication
- Integration
- Support
Cons
- The are many add ons it is hard to know what you're missing out on.
- Support response time is at times long.
- Activity based scheduling should be part of standard features.
Alternatives Considered
Ctuit Radar
Usability
HotSchedules: Hot and Ready for Action!
Pros
- HotSchedules tracks our labor hours and dollars. Being able to do quick labor analysis helps us make sure our pricing is in line with our estimates for clients.
- HotSchedules tracks our employee trainings. Because we are a third party audited food manufacturing facility, we have both formal certifications (CA Food Handler Cards) and monthly trainings on subjects such as Food Safety, GMP's, Pest Control, Allergen Control, HACCP and Sanitation. Being able to have a record easily accessible for each employee to prove to our auditors and keep those employees up to date with training is invaluable as an organizational tool.
Cons
- I find that the system of assigning jobs and rates is a little tedious, but understand the need for it.
- I'm not familiar enough with the copy and setting the next week's schedule, but it's not necessarily hard to use.
- The whole assigning welcome letter and with log in and password is difficult with the Spanish speakers even though you have a Spanish version.
- Many of our employees do not have email or smart phones, so I find that HotSchedules is not as useful to them or us.
