TrustRadius Insights for HostGator are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Backup Feature: Some users have expressed appreciation for the inclusion of a backup feature at no additional cost. They find it to be a valuable addition, as it contributes to the overall reliability and stability of the hosting service.
cPanel Interface: Several reviewers have highlighted their satisfaction with the familiar and easy-to-use cPanel interface. They appreciate its user-friendly design, which enhances the overall user experience and makes managing their websites seamless and intuitive.
Flexibility and Control: Many users value the flexibility and control offered by the hosting service. They mention being able to perform various tasks independently, such as enabling SSH access and installing SSL certificates, for a nominal fee. This level of customization allows them to tailor their hosting environment according to their specific needs and preferences.
HostGator is a nice hosting platform that offers you a more one-on-one environment because of the smaller platform size. It's been great using HostGator because I have not experienced any issues with them. HostGator has been proven to be a very great competitor in the hosting environment. We use them for a variety of our clients and have never experienced an issue with them.
Pros
Hosting
Email Solutions
Up-Time
Cons
Customer Service
Support
UI/UX
Likelihood to Recommend
If I have a very large website that will receive a lot of traffic, I may decide to host the website on a different hosting platform for a better sense of security. I do not think there is much else that I don't think Host Gator would be an appropriate web hosting solution that we can offer to our clients. Overall, a very happy customer.
i have purchased a windows hosting plan and there was issue with domain name being registered and it got pointed to the hosting plan as well as attempting to add 2 other domains to the hosting plan when communicated with support it was supposed to cancel the incorrect domain name and register the correct one and fix the hosting plan accordingly, they kept going on loop on how it takes 24/48 without taking any action to change and not even fix on the account was provided until it gets propagated accordingly and after 5 more communication with the support team they only changed the primary domain on the host to yet another incorrect one and only to get it right on the second after 2 days of going back and forth with them about it and refused to cancel the incorrect domain and told me it was non refundable while one of the support team said it will be cancelled as I requested the same day as the incorrect domain was registered yet there is another error to add the other 2 domains when attempting to add them there is error produced "DNS Name already exists" while its not showing in the Plesk to work on when attempting to contact them again the response was oh we don't support this service which was windows Plesk service and yet the issue persist to this day and not being solved every communication is "will add note to admins to help get it fixed" and yet no action is being taken
We used HostGator to host our websites. We didn't have a lot of traffic going to the site so we needed a cheaper hosting option and went with HostGator. We reviewed a bunch of other web hosts and this fit what we needed the most for the price. We also got a really good sign-up promotion so it was a great deal.
Pros
They are a very cheap option to host websites.
They had a simple interface.
There were plenty of how-to articles and videos online.
Customer service was pretty good.
Cons
The interface was a bit dated and could have been refreshed.
There was occasional downtime that seemed like it lasted longer than it should have.
Renewal prices are higher.
Likelihood to Recommend
HostGator is a great hosting option for small- to medium-sized websites. We had our websites hosted with HostGator and have had very few problems. HostGator was easy to navigate.
I use HostGator's reseller shared hosting for client websites and a couple of my own sites. I use it for less-trafficked websites and lower budget clients. HostGator's shared hosting allows for a cheaper alternative to VPS hosting while sacrificing speed where it isn't needed. The service's uptime is very decent and a good value overall for the money.
Pros
Inexpensive
Reliable uptime
Cons
Wait times in support chat can belong.
First-tier support isn't always knowledgeable in technical details.
Likelihood to Recommend
For shared hosting, HostGator is perfect for those with enough technical knowledge to work through simple problems. The problems aren't due to the host. It's just that you may end up waiting for support if it's needed. For small low-load websites, it works well, but shared hosting can be a little slow with larger sites on Wordpress, WooCommerce, and a few plugins. Again, it will all work; it just may lag slightly.
VU
Verified User
C-Level Executive in Information Technology (1-10 employees)
My company uses HostGator as our web host. Their services have been exemplary and they have almost 100% uptime. Part of our reason for choosing them was their cPanel access, which I find very intuitive and full of value added features. Our website is WordPress-based, and HostGator makes updating our site a very straightforward process.
Pros
CPanel access makes accessing my information easy.
Adding and deleting sub-sites is simple.
Cons
Their packages are geared more toward bigger companies.
Login process is a bit convoluted, and they bury too many important controls.
Likelihood to Recommend
HostGator seems to be geared toward bigger companies. The smaller lighter web packages do not have a lot of value added features, and they do not allow you to add them À la carte. They pretty much force you to take a higher priced package in order to get some of the features that other web hosts we previously used offered free.
We use HostGator for our current website and hosting and for over one hundred client's hosting and servers. It solves the hosting problem of our clients. They need quality hosting and HostGator provides this. They also have servers that have a great price and high quality. You can't go wrong.
Pros
Hosting
Servers
Customer Service
Cons
Hackers can slide in and they take a while to catch those. Or at least update you that someone tried to hack.
Likelihood to Recommend
HostGator is a proven hosting company. They aren't having people sell their product as an affiliate. They hardly ever go down and if they do they are right back up or solving the issue in a timely manner. "New" and "startup" hosting sites are so unpredictable and go down way more than HostGator. We will always be customers of HostGator.
We use HostGator to host our website, and to provide automated backups of the website. We get our SSL certificate through them, and also have their SiteLock add-on for providing an additional piece of security. To manage the site, we use their cPanel interface. Until about a year ago, we also had them hosting our email addresses but we migrated off of that plan, and retained only the website services.
Pros
A simple backup is included at no cost
Haven't experienced any downtime for 2 years
Uses cPanel, which is familiar and easy to work with
Cons
Support could be better, it takes a long time to connect with somebody
You need to pay extra for a backup you can rely on
SiteLock is sold separately, but did not help when we were hacked
Site seems to slow down from time to time
Likelihood to Recommend
HostGator is cheap and will host your website and the users of your email. However, we did run into some issues over the years.
They sold us SiteLock, which is supposed to be an extra layer of security. We had it for a while, when our site was hacked. When I called HostGator they said that the SiteLock plan we had wasn't the right one to protect you, so they tried to upsell me on more SiteLock. This was very frustrating, as our site was down due to hacking and we were seen as a sales opportunity instead of clients who needed help.
It turned out during this time that the basic backup that was included with HostGator was not going to work to get us back up. The problem is that it backs up once per week, and overwrites whatever was there before. So, it had backed up after the hack. After that we decided to get their premium backup plan.
HostGator is good if you only need the most basic of services, unless you are willing to pay for the add-ons, and you might not even be aware of the add-ons until there's a problem.
HostGator was one of my first web hosts about ten years ago. They were and still are very affordable. We stopped using HostGator about seven months ago, though, had been using another hosting company for a few years previous to canceling altogether with HostGator. Initially, HostGator solved hosting needs along with PHP support and cPanel access.
Pros
Affordable
Fast Set up
Free cPanel
Cons
Customer Service
Renewals are confusing
Adding items to your shopping cart for you instead of asking you if you want them.
Likelihood to Recommend
HostGator is okay for small websites that require no customer service at all. I have realized having support with hosting is just as important as having a fair price. With HostGator it's cheap, and you really do get what you pay for.
HostGator has allowed our business to host our own website and host our clients' websites. It's been a great solution to not hosting MySQL and PHP on our own servers. The management fees for what you get are a great value.
Pros
They have a great knowledge base of FAQ information.
HostGator has excellent support teams - I've needed both account and technical support and never been let down.
Their library of quick installs for different platforms or CMSs has options other companies don't offer.
Cons
As far as things that could be done differently, they updated their site and now it's two different areas to log in to.
The email to renew a domain name has the domain name in an attachment rather than the body of the email.
The service ticket area could be updated more often to straighten out closed issues - they'll complete the task or close the issue but not update the ticket status.
Likelihood to Recommend
Packages are great for hosting several sites.
VU
Verified User
Project Manager in Information Technology (1-10 employees)
