TrustRadius Insights for HighLevel are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users have made several recommendations for this software based on their experiences. The most common recommendations are as follows:
Users highly recommend this software, describing it as more full-featured, robust, and well-supported compared to other options they have used in the past. They believe that it offers a wide range of features and functionalities that meet their needs effectively.
Users suggest taking advantage of the customer service offered by the software for assistance with setup. They mention that reaching out to the support team can be helpful in getting started and resolving any issues encountered during the initial setup process.
Users advise that while setting up the software may take some time and effort, the level of automation provided is worth it. They emphasize that dedicating the necessary resources to set up and customize the software according to their specific requirements can lead to increased efficiency and productivity in the long run.
Overall, users believe that this software is worth the money and recommend it for franchisors or those in need of an agency product. They also suggest signing up for the free trial to familiarize oneself with the system before making a decision. However, some users mention that support needs improvement and rarely solves issues. Nonetheless, for agencies looking to grow quickly and stay organized, this software comes highly recommended. Additionally, users highlight that it allows them to be at the forefront of a new industry wave and provides them with the freedom to customize their CRM.
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HighLevel Reviews
4 Reviews
Professional, Scientific, and Technical ServicesInformation Technology & Services1Marketing & Advertising3
I am an agency client of HighLevel. They have been transparent and helpful when asked apon. The platform itself is very powerful and is a great all-in-one business growth CRM. You can seriously do must things you need in HighLevel if you are a smb. So are able to create our systems and automations once and use them again and again with each client very easy. Clients are happy, we are happy, the platform works.
Pros
Sales Management
Sales Funnel Builder
All-In-One Growth CRM
Whitelabel Agency Ability
Cons
I would love the ability to host html and raw code websites
It would be nice to have more customisation options in terms of styling for Whitelabel
Ability to charge per user pricing
Likelihood to Recommend
HighLevel is great for so many types of businesses. Basically most business will be able to find value using HighLevel. It saves a lot of time playing with multiple software. It is more affordable being that everything you need is in the one place. So it allows you to focus on growing your business and not worrying about the technology and outgrowing your current technology setup. Companies from startups to global brands capitalise on HighLevel's features and functionality. The HighLevel community is also very helpful with hundreds of thousands of worldwide users it is easy to find support and help whenever you need it.
VU
Verified User
Director (Marketing & Advertising company, 1-10 employees)
We use HighLevel to manage client lead genertion campaigns including reporting. We use HighLevel to build landing pages which we run ads to, to send email automated sequences and SMS camapaigns. We also use HighLevel to create and manage sales pipelines to illustrate to clients where prospects sit in our lead generation campaigns.
Pros
Landing Pages
SMS campaigns
Automated Email Campaigns
Pipeline Management
Cons
Can be buggy
Slow upload
Landing page editor
Email deliverability
Likelihood to Recommend
HighLevel is a great "all round" system for managing marketing campaign, for both your own business and for the campaigns of clients. It has all the tools you need to build and run campaigns successfully. It is less well suited for specialized services, such as building landing pages and the the fast load of those pages.
VU
Verified User
Director in Marketing (Marketing & Advertising company, 1-10 employees)
we managing customer relationships, and automating various tasks like email campaigns, customer follow-ups, and lead generation. Its diverse features, including CRM tools, pipelines, and automated messaging
Pros
Workflow Automation
Client Communication and Follow-ups
CRM Integration
Cons
Enhanced Collaboration Features
Integration Challenges
Limited Customization
Likelihood to Recommend
HighLevel is a very good for agencies managing multiple clients. Its automation tools streamline client communication, campaign management, and lead nurturing, saving time and enhancing client engagement. It's ideal for businesses focusing on sales funnels and lead nurturing.
VU
Verified User
Administrator in Information Technology (Information Technology & Services company, 51-200 employees)
As an agency, we create accounts for our clients so they can use HighLevel as a CRM, email campaign tool, form and survey builder, and build landing pages among many others. We have also empowered our clients to have more visibility into their sales process through the pipelines on HighLevel.
Pros
All-in-one
Intuitive
Cost-effective, especially for a small business
Cons
We encounter bugs from time to time
Considering it's all-in-one, individual features are not as powerful as counterparts that specialize in those services
Loads slowly at times
Likelihood to Recommend
For a small business, HighLevel is definitely the tool of choice. Small businesses usually wouldn't require most of the functionalities of specialized tools anyway, and the features that HighLevel currently has will suffice in most cases. Software from bigger companies and those that are made specifically for a certain function would be best for bigger businesses, like Salesforce as a CRM.
VU
Verified User
Project Manager in Marketing (Marketing & Advertising company, 1-10 employees)