Higher Logic Thrive Other Services (except Public Administration) Reviews & Insights

Score7.6 out of 10

37 Reviews and Ratings

Community insights

TrustRadius Insights for Higher Logic Thrive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Responsive and Knowledgeable Product Managers: Several users have praised Higher Logic's product managers for being among the best in the industry. They appreciate that the managers are knowledgeable about their products and not pushy in trying to sell them. The professional and thorough demonstrations and explanations of fees provided by the product managers have also been commended by users.

Top-Notch Technical Support: Many users have highlighted the helpfulness of Higher Logic's technical support team. Not only do they resolve issues efficiently, but they also provide valuable insight and assistance with non-issues. Users have particularly appreciated receiving guidance for mini-redesigns using their own skills along with the Higher Logic platform.

Continuous Updates Based on User Feedback: Numerous users have commended Higher Logic for continuously updating their software based on user feedback. These updates are implemented quickly, sometimes within hours, showcasing a commitment to improving user experience. This responsiveness to user suggestions demonstrates Higher Logic's dedication to providing a platform that meets their customers' needs.

Higher Logic Thrive Reviews

6 Reviews

Other Services (except Public Administration)Non-profit Organization Management6

Higher Logic Community Connects Members Online Like We Couldn't Before.

Rating: 8 out of 10

Incentivized

May 6, 2022

Use Cases and Deployment Scope

We use Higher Logic Community to create a primary community for all our members to communicate with each other as well as to form focused communities based on people's professional interests and personal communities. This has allowed us to give our members private groups to communicate with their peers, ask questions and establish relationships with other members from all over the country.

Pros

Allows a safe space for community members to communicate with each other
Offers the organization an area to provide updates that are relevant and timely to the community members
Connect members with similar interests with online events and, when Covid allows, in person events

Cons

It would be nice if it could integrate with non-Higher Logic marketing automation platforms to better monitor communication limits
A more visual interface would be nice so it would be easier to maintain brand integrity
Better analytics is always something the marketing department is looking for

Likelihood to Recommend

The online communities we have implemented with Higher Logic Community have the highest level of member engagement we see among any of our communication efforts. The members who use this tool are some of our organization's best champions. If you are looking to build online communities for your members to communicate with each other then Higher Logic Community may be the right fit for your organization.

Daniel McHugh

Director of Marketing in Marketing at Financial Planning Association (FPA) (Non-profit Organization Management, 11-50 employees)

Vetted Review

1 year of experience

View profile

Higher Logic gives a lot of bang for your buck!

Rating: 7 out of 10

Incentivized

December 27, 2018

Use Cases and Deployment Scope

We currently use Higher Logic as a primary means of sending out large-scale communications to our members. This includes important messages, surveys, and demographically targeted outreach.

Pros

Very thorough: Higher Logic works precisely as advertised and can do many things to provide insight into your membership.
Data-driven: Higher Logic gives you a ton of insight into how customers interact with your messages. This is extremely beneficial information if you know how to interpret it.
Price: Higher Logic is priced fairly for the features you get.

Cons

Clunky-- Higher Logics' user Interface can use some work. At first glance, it can be tough to navigate.
Ease of use-- it's a robust program so there is definitely a learning curve. Some of their competitors are a little better "out of the box."
Customization-- at least from my perspective there is a little to be desired from a branding standpoint.

Likelihood to Recommend

Higher Logic is a great tool for collecting data on your communications to clients/customers/stakeholders. Insights such as open rates are helpful. It leaves a little to be desired as an all-in-one tool. For example, it was not a great fit for our newsletter.

Brandon Wells, MPA

Director of Volunteer Engagement at Delta Sigma Phi Fraternity (Non-Profit Organization Management, 11-50 employees)

Vetted Review

3 years of experience

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Higher Logic is a great tool for non-profits

Rating: 8 out of 10

Incentivized

March 28, 2018

Use Cases and Deployment Scope

Higher Logic is being used within our department to create an online space for member interaction and to connect our program participants across the country.

Pros

Organizing discussions and delivering them to members in customizable digests.
Creating tools for managing a number of engagement opportunities with constituents.
Addressing user needs and problems with their own online community.

Cons

The ability to incorporate community elements/widgets into external websites needs improvement.
While useful, digest emails need to be more configurable to meet company branding requirements and to make digests more visually appealing.
The platform needs a tool that allows users to create pop-up chat rooms with select users. It could also benefit from the ability to create spontaneous video hangouts among groups of users--more synchronous community features.

Likelihood to Recommend

Higher Logic is very well suited for small organizations that are in need of a full suite of community and website management tools. When incorporating the tool into large organizations and well-defined technical infrastructures, more work is needed to ensure that the system is fully integrated and works well within the existing technical environment as well as the front-end user experience.

Luke Zimmer

Manager, Sections and Member Engagement at National Geographic (Non-Profit Organization Management, 11-50 employees)

Vetted Review

5 years of experience

View profile

Top member benefit

Rating: 10 out of 10

Incentivized

June 20, 2017

Use Cases and Deployment Scope

We use Higher Logic to provide online communities for our members: an Open Forum for all members as well as smaller communities for each of our committees and interest groups. It also provides a robust searchable member directory for our members.

Pros

A user-friendly forum for members to ask questions and provide answers.
A robust, searchable member directory for our members.
Integration with our AMS (Aptify).
A strong admin interface for managing the community, viewing usage stats and creating automated rules for messaging, process flows, etc.
Top-notch customer service.
A commitment to continually updating and enhancing their product.

Cons

The UX for the document library needs to be improved.

Likelihood to Recommend

From what I've observed with other Higher Logic clients, the platform is scalable for virtually any size company/association.

Rachael Bell

Content & Communications Director at New Jersey Society of CPAs (Non-Profit Organization Management, 11-50 employees)

Vetted Review

7 years of experience

View profile

Higher Logic can be a great solution for your member organization

Rating: 8 out of 10

Incentivized

April 5, 2017

Use Cases and Deployment Scope

We use Higher Logic across our entire organization and a means for member communications, member resources, committee participation and to house members only content.

Pros

Managing committees has been our main use for Higher Logic, you can organize materials easily and facilitate discussion between calls with ease as well.
Automation rules are an addition to the system added over the past couple of years and they have helped a ton with the day to day communications with our membership, allowing us to get more specific information out to certain segments of our membership and only having to set the automation rule up once to benefit from it for as long as you need.
Higher Logic is really good at keeping up with current technologies and trickling that down to their user experience. They strive to consistently improve their product.

Cons

Because Higher Logic is on the cutting edge of keeping things current as a community manager it can be really hard to keep current on all their updates and releases.

Likelihood to Recommend

Higher Logic is well suited for membership organizations that are looking to replace their outdated listserv, blogs, discussion boards, etc.

Verified User

Employee in Professional Services (Non-Profit Organization Management company, 51-200 employees)

Vetted Review

6 years of experience

Higher Logic Connects Doctors Around the World

Rating: 10 out of 10

May 26, 2015

Use Cases and Deployment Scope

Higher Logic is used across the organization for our physician member only communities through our web presence or on all mobile devices. Our Higher Logic platform allows our members to communicate privately in a secure environment across the United States and internationally. Physician members network and discuss complicated medical issues and hot topics, and receive immediate feedback and answers. The library feature allows them to share images with their colleagues by attaching them to a post. Images are then automatically uploaded to the library or can be uploaded separately. Higher Logic provides our members, both single practitioners or large group practices access to a larger internationally diverse community of physicians.

Pros

Ability to access Higher Logic through all platforms. Our members can access the Higher Logic community anywhere or using their preferred method of device.
Continually updating software from user feedback. Higher Logic is continually updating their software product using their customers' suggestions. Not only do their updates reflect their users suggestions but it is done quickly, sometimes within hours.
Customer support response time and intelligent employees. Higher Logic's support is fantastic. We have always received quick responses and Higher Logic's employees are intelligent and go above and beyond to resolve your support case.
Higher Logic's own user community is very active and also provides great support and interesting ideas. The community members, themselves are creative thinkers so there are many avenues available to overcome obstacles, solve problems, or just get good ideas. Higher Logic employees are also very active on the user community website daily interacting with Higher Logic users in a positive and creative way.

Cons

Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.

Likelihood to Recommend

Do you integrate with our data base so that members can be automatically brought over?

Can you facilitate single sign on?

What level of IT support do I need to provide before and after the deployment of Higher Logic?

What is the largest and smallest number of users on your Higher Logic sites?

Do you provide ongoing technical support?

Michelle Bovee Martin

Membership Manager at American Society of Cataract and Refractive Surgery (Non-Profit Organization Management, 51-200 employees)

Vetted Review

3 years of experience

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Higher Logic Connects Doctors Around the World

Rating: 10 out of 10

May 26, 2015

Use Cases and Deployment Scope

Pros

Ability to access Higher Logic through all platforms. Our members can access the Higher Logic community anywhere or using their preferred method of device.
Continually updating software from user feedback. Higher Logic is continually updating their software product using their customers' suggestions. Not only do their updates reflect their users suggestions but it is done quickly, sometimes within hours.
Customer support response time and intelligent employees. Higher Logic's support is fantastic. We have always received quick responses and Higher Logic's employees are intelligent and go above and beyond to resolve your support case.
Higher Logic's own user community is very active and also provides great support and interesting ideas. The community members, themselves are creative thinkers so there are many avenues available to overcome obstacles, solve problems, or just get good ideas. Higher Logic employees are also very active on the user community website daily interacting with Higher Logic users in a positive and creative way.

Cons

Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.

Likelihood to Recommend

Do you integrate with our data base so that members can be automatically brought over?

Can you facilitate single sign on?

What level of IT support do I need to provide before and after the deployment of Higher Logic?

What is the largest and smallest number of users on your Higher Logic sites?

Do you provide ongoing technical support?

Michelle Bovee Martin

Membership Manager at American Society of Cataract and Refractive Surgery (Non-Profit Organization Management, 51-200 employees)

Vetted Review

3 years of experience