Higher Logic Connects Doctors Around the World
Rating: 10 out of 10
Use Cases and Deployment Scope
Higher Logic is used across the organization for our physician member only communities through our web presence or on all mobile devices. Our Higher Logic platform allows our members to communicate privately in a secure environment across the United States and internationally. Physician members network and discuss complicated medical issues and hot topics, and receive immediate feedback and answers. The library feature allows them to share images with their colleagues by attaching them to a post. Images are then automatically uploaded to the library or can be uploaded separately. Higher Logic provides our members, both single practitioners or large group practices access to a larger internationally diverse community of physicians.
Pros
- Ability to access Higher Logic through all platforms. Our members can access the Higher Logic community anywhere or using their preferred method of device.
- Continually updating software from user feedback. Higher Logic is continually updating their software product using their customers' suggestions. Not only do their updates reflect their users suggestions but it is done quickly, sometimes within hours.
- Customer support response time and intelligent employees. Higher Logic's support is fantastic. We have always received quick responses and Higher Logic's employees are intelligent and go above and beyond to resolve your support case.
- Higher Logic's own user community is very active and also provides great support and interesting ideas. The community members, themselves are creative thinkers so there are many avenues available to overcome obstacles, solve problems, or just get good ideas. Higher Logic employees are also very active on the user community website daily interacting with Higher Logic users in a positive and creative way.
Cons
- Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
Likelihood to Recommend
Do you integrate with our data base so that members can be automatically brought over?
Can you facilitate single sign on?
What level of IT support do I need to provide before and after the deployment of Higher Logic?
What is the largest and smallest number of users on your Higher Logic sites?
Do you provide ongoing technical support?