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Higher Logic Thrive Reviews & Insights

Score7.7 out of 10

37 Reviews and Ratings

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Community insights

TrustRadius Insights for Higher Logic Thrive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Responsive and Knowledgeable Product Managers: Several users have praised Higher Logic's product managers for being among the best in the industry. They appreciate that the managers are knowledgeable about their products and not pushy in trying to sell them. The professional and thorough demonstrations and explanations of fees provided by the product managers have also been commended by users.

Top-Notch Technical Support: Many users have highlighted the helpfulness of Higher Logic's technical support team. Not only do they resolve issues efficiently, but they also provide valuable insight and assistance with non-issues. Users have particularly appreciated receiving guidance for mini-redesigns using their own skills along with the Higher Logic platform.

Continuous Updates Based on User Feedback: Numerous users have commended Higher Logic for continuously updating their software based on user feedback. These updates are implemented quickly, sometimes within hours, showcasing a commitment to improving user experience. This responsiveness to user suggestions demonstrates Higher Logic's dedication to providing a platform that meets their customers' needs.

Higher Logic Thrive Reviews

1 Review
Small Businesses (1-50 employees)

Higher Logic is a win-win for you and your members

Rating: 10 out of 10

Use Cases and Deployment Scope

We use Higher Logic as a social CRM platform and connected community. Our organization is a national, web-bsaed, not-for-profit nursing association, and we needed a way to connect our members. Through our connected community, provided by Higher Logic, we now have a robust platform for members to search for one another, discuss questions and help each other out, create profiles to showcase their accomplishments, and share valuable resources with one another. We simply wouldn't be able to provide this kind of social environment without Higher Logic's help.

Not only does our connected community provide value and benefit to our members, it also benefits our association. We use the platform for community groups for our Board of Directors, volunteer groups, staff group, and expert panels to discuss and share with one another.

Pros

  • Higher Logic listens to their clients needs and continually improves services and offering based on customer feedback to meet our needs.
  • The support I receive is fast, accurate, and reliable.
  • They are a great group of people with bright minds and creative ideas, and treat you like a friend who wants you to succeed.
  • They really care about your success, and when you aren't completely satisfied, they do something about it.

Cons

  • Some people are not as tech-savvy as Higher Logic staff and other clients, making it challenging to always keep pace with others.

Likelihood to Recommend

1. What is your primary need/goal you want to fulfill?
2. Are your current members/clients using something less sophisticated, such as Facebook groups, to meet this need currently, or would you be introducing this as a brand new feature?
3. Are your members/clients shy/outgoing?
4. What is your budget and what elements might you be interested in? (App, mentoring program, discussion groups, etc.)
5. What is your client/member demographic?
SJ
Shannon Johnson
Membership Marketing Manager in Marketing at AANAC (Hospital & Health Care, 11-50 employees)
Vetted Review
Higher Logic Thrive
4 years of experience