HelpCrunch

Score8.3 out of 10

8 Reviews and Ratings

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What is HelpCrunch?

All-in-one software for better customer communication

HelpCrunch toolset includes:

Live chat
Email marketing automation
Simple Helpdesk

It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.
Acquire, convert more leads, and support your customers better.

Categories & Use Cases

Media

HelpCrunch - setting up trigger rules for new auto message

1 / 3

Shahid Khan

Founder in Sales at Thriller Life (1-10 employees employees)

Pros

Fastest time to market - set up the application fast and easy.
The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

Cons

More languages will be helpful.
It will be great to have Facebook, Twitter and Instagram integration.

Return on Investment

Faster resolutions.
Better customer experience.
Affordable application.

Alternatives Considered

LiveAgent, Zoho Assist and LogMeIn Pro

Other Software Used

Slack, WordPress, Google Analytics

Alan Smith View profile

Owner & Operator in Sales at Time Assistant (1-10 employees employees)

Pros

Targetted Messages
You can use on multiple websites
Simple to use dashboard and onboarding instructions

Cons

Not found any so far

Return on Investment

Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors

Other Software Used

Slack, Evernote, Dropbox

Verified User

Engineer in Information Technology (10,001+ employees employees)

Pros

Easy distribution of live chats across multiple agent types.
Effective time of day treatment.
Multi lingual support.

Cons

It needs additional training resources.
End user support is not the greatest.

Most Important Features

Cost effective.
Good structured reporting.
A good contact management solution.

Return on Investment

Great price point.
Effective self service platform.
Good alerting solution.

Alternatives Considered

Intercom

Other Software Used

Zendesk Talk, AWS Chatbot, Splunk Cloud

Verified User

Executive in Sales (1-10 employees employees)

Pros

Affordable pricing
Great customer support
Useful features

Cons

Knowledge base
Chat bot
More advanced helpdesk

Return on Investment

Increased customer satisfaction
Increased number of leads
Decreased customer support costs

Alternatives Considered

Intercom

Other Software Used

Intercom, Zendesk, Olark, LiveAgent

Zendesk Suite

Fin by Intercom

LiveAgent

Drift, now part of salesloft

HelpCrunch