Helps solve most every business need
Use Cases and Deployment Scope
Pros
- Easy distribution of live chats across multiple agent types.
- Effective time of day treatment.
- Multi lingual support.
Cons
- It needs additional training resources.
- End user support is not the greatest.
Likelihood to Recommend
- It is very easy to deploy out of the box.
- Has good integration with most large scale platform and Operating Systems.
Cons:
- Because it is SaaS based, the used cases are very specific.
