TrustRadius Insights for HCSS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Availability of 24/7 technical help: Users appreciate the fact that HCSS provides round-the-clock technical support for any issues they encounter. Many reviewers have mentioned that this availability has been invaluable to them, allowing them to get immediate assistance whenever they need it.
Highly knowledgeable and prompt technical support staff: The technical support team at HCSS is highly regarded by users. They are praised for their expertise and ability to solve problems quickly over the phone. Several reviewers have mentioned that they were impressed with how knowledgeable and efficient the support staff was in resolving their issues.
Thorough training provided by HCSS: Users value the comprehensive training offered by HCSS, as it helps them maximize the benefits of using their products. Many reviewers have mentioned that the training sessions provided by HCSS have been instrumental in helping them understand and effectively use the software.
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HCSS Reviews
6 Reviews
Enterprises (1,001+ employees)
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The company utilizes HCSS HeavyJob to track and analyze daily costs and production quantities. It is provided companywide; however, adoption and use of the product to full capacity is definitely not reflected in the data.
Pros
Production costs
Production tracking
Equipment allocations
Cons
Appears complicated at initial onset; messy interface
Not very user friendly, even after training
Cumbersome when used in conjunction with other platforms
Likelihood to Recommend
HCSS HeavyJob is a great program that caters to, well, heavy jobs! Being what seems to be the only software for heavy civil construction, it makes sense to the company, and with good reason. HeavyJob has some really great features: the production reporting and forecasting are vital field tools that, when used as intended, can put your teams ahead of schedule, provide invaluable information on where the lag is or keys on how to pick up production for the next day/week, all in real time.
HCSS is used by various departments. Mostly in the field for timecards, cost controls, and engineering/bidding.
Timecards are kept in HeavyJob, which correlates and feeds info into JDE. The field uses these applications which are then analyzed and approved by cost controls.
HeavyBid is used by our engineering/bidding department. All major bids use this HeavyBid and we find it to be an extraordinary program. Allows us to compile a lot of historic data to be used in current bids. Truly a blessing.
Pros
HCSS works wonderfully as a timecard. Using the application is very easy and it speaks very well to our data systems.
HCSS is the pinnacle of estimating tools. It allows multiple analytics and set-ups for estimators. In addition, conversions of your bid into budgets are extremely easy once exported.
Within HeavyJob, once you enter in manhours and production data they run all the data analysis for you, providing graphs and figures from your inputs.
Cons
The software itself seems to be a bit outdated as far as user interface
I'm not sure if this is a result of too much data or what, but the programs tend to be on the slower side when importing and exporting data.
Likelihood to Recommend
If you are looking for a well-rounded tool that can be used by the field for Field logs, Man Hours/Timecards, estimating and analytics, this is the product for you. It gives the user a lot of controls and parameters to filter data by, and as far as estimating, I believe this is the best product out there.
HCSS is primarily used at our organization by our Underground group. The primary product we use is HeavyBid for estimating new projects as well as large change orders on existing projects. While we have licensing for both HeavyJob and Dispatcher also we have not had much success utilizing them to their full potential due to internal company issues. Overall HCSS provides a robust project management solution allowing for the information to flow freely from the estimators to the project teams.
Pros
HeavyBid integrates well with our accounting system and has reduced my budget development time significantly from our previous software.
HeavyJob's ability to capture field information from a mobile device is key to future success in the industry. There are several other platforms which provide the ability to capture field data but to date I have yet to find one as robust and user friendly.
HCCS's customer service is the cornerstone of my continued support of the software. I have contacted them several times after hours only to be greeted by a knowledgeable PERSON. The ability to converse with someone who knows the product and how to resolve issues without being on hold or speaking to a computer is invaluable.
Cons
HeavyJob is not envisioned to be an accounting system by the developers. Eventually more auditing capabilities will be needed.
Custom reports are expensive.
Likelihood to Recommend
HCSS is a flexible system and can be suited to nearly any need. The largest problem I have found is that many users don't know what they want at first and it is fairly cumbersome to change some of the key components the further down the implementation process goes.
Our foremen currently use the Field System to create and send timecards. We will begin our testing phase to transition to mobile devices in the near future. Our Office Managers are the final approval level for timecards sent in by the foremen. They track attendance to manage paid and unpaid time off from work. Engineers and Superintendents use the Manager System to review and approve the first two approval levels. They review labor hours, cost codes, quantities and equipment codes and hours. They use the Production Analysis and Planner as well as other reports available in the Manager System.
We recently upgraded to 2016, and we have had a few kinks that we are working through, with HCSS. Overall, I feel the upgrade went well with a lot of work from HCSS and our team. Our company uses Specialty Jobs which is a complex element to manage.
Pros
HCSS has established a team to assist our Company with any issue that arises. They respond timely and give us quality service.
HCSS works to accommodate our need in using Specialty Jobs, which tend to complicate our use of the product.
HCSS has created a very good process flow for Project Jobs with their product.
Cons
Some of the reports contain just the Foremen employee number, it would be great if they also contain the name.
Some of the reports are not compatible with running them in Excel, it would be great to be able to dump the data into an Excel spreadsheet.
I would like to be able to run User Accounts into an Excel spreadsheet.
We utilize the HCSS platform for estimating our construction projects. It is mostly used in the estimating department, but construction managers or project managers may also use it to evaluate costs for change orders or design refinements.
Pros
HCSS is a great system to organize the information required to make a detailed bid proposal and to make it an easily repeatable process within a set of users.
The Resources are easy to update and modify, if necessary. However a standard library of resources, equipment, labor, materials, crews etc allows you to maintain flexibility on an as-needed basis.
The Quote Folder system is an easy way to manage multiple proposals from materials suppliers and subcontractors and to keep those proposals compared to each other by using subcontractor scope adjustment tab, if necessary.
Cons
The whole system can be very quirky from time to time. It's very helpful to use the system for a while to get used to where to look for all of the buttons to press or boxes to check or reports to print.
I've had issues with the self perform analysis before. It was not showing the correct cost in the quote folders, but it was correct in the estimate. Got it resolved, but I'm glad I noticed it before bid-day.
Likelihood to Recommend
Once you understand the basic concepts of estimating, you can begin using HCSS, adding layers of complexity as you learn and become more comfortable with the databases and information.
Rieth-Riley has standardized on HeavyBid for our Estimating Software. Likewise, we have chosen HeavyJob as our Job Cost application having all of our Indiana locations using the software.
Pros
Excellent Job Site Tool for collecting time card data, production, equipment usage, as well as production analysis.
HeavyBid is our de facto standard company wide.
Cons
Recently experienced several months of issues in the field with my iPad users. Turns out there was an issue with the HCSS Cloud (i.e. Azure). Took forever to resolve, but all appears to be running as expected now.
Likelihood to Recommend
HCSS is well positioned the Construction Industry with a wide array of applications available.
