What is HappyFox Help Desk?
HappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.
Categories & Use Cases
Top Performing Features
Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 8.6
Subscription-based notifications
Users subscribe to notifications for ticket updates
Category average: 8.1
Ticket creation and submission
Users and agents can easily enter new support requests.
Category average: 9.1
Areas for Improvement
Internal knowledge base
Internal knowledge base helps agents answer customers' support questions.
Category average: 8.1
Email support
Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.
Category average: 8.8
IVR
Includes an interactive voice response system for routing callers to the correct agent or information.
Category average: 8.1
