Best Ticketing Solution
Pros
- All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
- One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
- You can integrate HappyFox with Magento.
Cons
- HappyFox should provide a customization in category statues.
Return on Investment
- We are able to answer customer queries within SLA
- The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
- We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
Other Software Used
Zoho Chat, LimeLight