GoTo Connect Reviews & Insights

Score8 out of 10

334 Reviews and Ratings

Community insights

TrustRadius Insights for GoTo Connect are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Integration: Users have praised the platform for seamlessly integrating chat, video, and audio features for collaborative meetings. Mobile App Functionality: Reviewers appreciate the well-liked mobile app that allows easy conduct of meetings, screen sharing, and call forwarding. Customizable PBX System: The user-friendly and customizable PBX system is highly valued for its ability to customize ringtones and hold music. Excellent Customer Service: Users value the excellent customer service provided by GoTo Connect, along with high-quality and reliable internet-based systems. Templates for Messages: The utilization of templates for messages is highlighted as a positive aspect by users. Intuitive Admin Portal: The intuitive user interface on the admin portal is commended for its simplicity and cleanliness. Great VoIP Quality: Users find the VoIP quality great in GoTo Connect, especially considering the price point.

Reviews

256 Reviews

GoTo Connect - One of the best choices we ever made

Rating: 10 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

GoTo Connect is our primary phone and meeting platform. Our biggest issue was the lack of ability to have access to our phone system while staff worked remotely. It was causing large issues for our firm when clients needed to speak with a staff member who was not in office.
GoTo Connect app saved the day. It can be used on any smart phone and we can transfer a call directly to a staff member. Client's no longer need to get a return call.

Pros

their app
goto meeting within our plan
technical assistance 24/7

Cons

easier to create a dial plan.
easier to add or remove a staff member to the plan

Likelihood to Recommend

the GoTo Connect is perfect for our business. Calls can be answered from anywhere, and transferring the call to another staff member is easy.
Unfortunately, due to our business being very client facing, we are unable to use the new feature of the AI attendant

Beth Lounsbury

Office Administrator in Finance and Accounting at DALLE Accounting & Cash Management (11-50 employees)

Vetted Review

2 years of experience

Great Value System

Rating: 8 out of 10

Incentivized

June 7, 2025

Use Cases and Deployment Scope

We are an ERP software company and about 18 months ago we made the switch form a local phone company and Zoom to GoTo's package of VOIP phone system and meetings.

So far it has been mostly smooth sailing. There were a couple things we were able to do with our local company that we miss, but overall it is a much better and much more affordable package. I can only remember 1 outage over the past year and a half.
The main complaint we have currently is that when we do virtual demos of our software, if the client joins via the website, screenshare is almost non-usable. Everything get so pixelated we cannot use it. However; if the client downloads the Windows/Mac app, everything is great.

Pros

Phone tree routing
Great call/meeting quality (assuming you download the app)
Decent UI for softphone

Cons

Outlook integration
Joining meetings with the web interface
Softphone UI could due with a few small changes that could make a big difference.

Likelihood to Recommend

It has been great for our office phones and virtual meeting hub. It has been affordable and reliable. Currently if you are doing a lot of online demos with clients who are less tech savvy, the screen share can be an issue when joining from the web app. We are a smaller business, but we do have multiple locations and it has allowed us to integrate more seamlessly.

Clint Arrington

VP of Product in Product Management at Kimzey Software (11-50 employees)

Vetted Review

2 years of experience

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GoTo Connect...Good Stuff

Rating: 8 out of 10

Incentivized

June 5, 2025

Use Cases and Deployment Scope

We use GoTo Connect for all our incoming and outgoing (through the app) calls for our business. We are able to record calls for training purposes and monitor call metrics with the software.

Pros

Call recording
Time stamps of calls
Call quality

Cons

Ability to change dial plan from a mobile device

Likelihood to Recommend

The only reason I do not give this a 10 is because I need to be able to change my dial plan on a regular basis and must be at a computer to do it.

Scott Horrar

Owner in Customer Service at Lock Doctor (1-10 employees)

Vetted Review

6 years of experience

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Great Phone System with Unmatched Features

Rating: 9 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

We're an MSP and use GoTo Connect to resell to our clients. Most phone cloud PBXproviders are honestly about the same. Primarily we are attracted to GoTo Connect's visual call flow and we've been with them since they were called Jive. No one else has a good visual call flow and it saves a lot of time compared to other systems. They have decent support and decent prices and that helps keep us with them. Also, it's not a Broadsoft back end so that's another huge plus for us.

Pros

Configuration
SMS
Administration
Reliability

Cons

SMS Registration
USA Support
Device to Extension Ease of Use Improvement

Likelihood to Recommend

Our clients are mostly offices, retail businesses, etc. So as a general phone system it works great. It's still a cloud system so branches are easily connected, analog devices function well with adapters, and they have SMS marketing campaigns and great call center features. We don't have any call center clients, but I'm sure GoTo Connect can handle that as well.

Verified User

C-Level Executive in Information Technology (1-10 employees)

Vetted Review

Reseller

8 years of experience

Great Phone System for your company

Rating: 10 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

GoTo has helped us understand all the options available within their telephone system. We started with training, which was excellent. We received all the help we needed to understand how it works and to help us get everything connected and up and running from day one. Assistance is immediate when you need it, which in my case hasn't been much. The system is designed to detect when you do something wrong; it notifies the GoTo team, and they contact you to inform you. The system has many options that have helped us organize our telephone system. It's easy to use. You can create users, change extensions, create groups, and create dial plans (options we didn't have with our previous system, nor were they able to offer us when renewing). The calls are of very good quality and allow us to review all the procedures we performed. The most important thing we've achieved is not missing calls thanks to the system's configurations. It's a recommended product for anyone who wants to control their company's calls.

Pros

Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
Voicemail options: Availability to create some voicemail with multiple receptors
Devices option: with several options to change on your devices
Audio library: Multiple option to create your own audio library with or without ambien music

Cons

Messages visualization on the app is not much clear

Likelihood to Recommend

It's a suitable product for companies that have different phone lines assigned to representatives, thanks to the ease of tracking user calls. The system has options for meeting a company's daily needs without sacrificing time when making changes or modifications. It's hard to find a less suitable component, as it offers options that can be combined to achieve the results the company is seeking.

Verified User

Manager in Customer Service (51-200 employees)

Vetted Review

2 years of experience

Good mobile experience and great customer support

Rating: 7 out of 10

June 2, 2025

Use Cases and Deployment Scope

Mostly to contact families or vendors for our childcare. GoTo Connect has been great for staff who move from site to site and are able to use the mobile app to stay connected. The admin center has made it easy for me to reassign users and set up locations with the proper dial plans.

Pros

mobile service
customer support
dial plans are easy to manage

Cons

Not need email for a user account for rooms where multiple people share the same phone/extension
Would be nice to see devices by their end of life or warranty etc. to help plan technology replacements
Otherwise have personal recommendations for user systems if there are other ways to gain insights for new administrators

Likelihood to Recommend

I appreciate the mobile app for myself and other users that need to be able to answer their phone on the go repeatedly without having to set up call forwarding every time. I am annoyed that when I take calls at my desk phone, my cell phone will say I missed the call because I didn't pick it up on my cell. The reverse scenario does not cause this issue with the desk phone.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Amazing Communcations Platform

Rating: 10 out of 10

Incentivized

June 2, 2025

Use Cases and Deployment Scope

We use GoTo Connect for our voip communications. They have been amazing in handling all of our network traffic and doing so with grace and uniformity. THe rep that we have [...] has been amazing and conitues to go above and beyond even a year after we have deployed go to in our network.

Pros

VOIP Communications
Meetings
Dial plans or auto attendents

Likelihood to Recommend

Most any Voip need for a business. We use it for voip communications, meetings, faxing and a ton more.

Michael Freeman

Network Administrator in Information Technology at Tulsa Housing Authority (201-500 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

GoTo Connect in Property Management.

Rating: 7 out of 10

Incentivized

May 29, 2025

Use Cases and Deployment Scope

Mecca utilizes GoTo for our office's VOIP phone solution, providing all communication via voice and text. GoTo solves our need for advanced call trees, cascading call routing, and after-hours routing.

Pros

GoPilot makes issues solvable by yourself, and provides detailed information.
Dial plans are user friendly, and adaptable to our business needs.
Call tracking, and call recordings are easily accessible, and available.

Cons

The default number functionality has added complexity and is not business-friendly when making outbound calls with multiple numbers.
Would like more video type trainings through GoTo.
Secondary extensions did not work as expected when assigning routing.

Likelihood to Recommend

GoTo is well-suited for companies with some familiarity with VoIP phones. It is also well-suited for internal calls and those involving multiple users within the dial plan.

Verified User

Project Manager in Corporate (11-50 employees)

Vetted Review

1 year of experience

Run Away from GoTo.

Rating: 1 out of 10

Incentivized

May 28, 2025

Use Cases and Deployment Scope

GoTo is a business phone system that enables our call center to handle both incoming and outgoing calls, supporting our merchants in multiple countries worldwide.

Pros

Basic call center functions like phone queues.
Recording calls.
Basic reporting.
Basic Dashboard.

Cons

The AI (this is a joke and does not work at all).
Dashboard features such as alerts.

Likelihood to Recommend

GoTo might be a decent phone system, but its support is subpar; most team members struggle to understand how to use it when you call them, and it's challenging to obtain support for more complex features. The AI Features look nice, but when you start to actually dig into them you find they are not actually working like advertised. GoTo was much better as a basic phone system.

Jeff moore

V.P operations in Information Technology at Aldelo L.P (51-200 employees)

Vetted Review

3 years of experience

[...] Breaks Through with GoTo Connect

Rating: 10 out of 10

Incentivized

May 27, 2025

Use Cases and Deployment Scope

GoTo Connect helps our business & clients stay connected on the go, as well as reach into other markets than our Austin, TX HQ with virtual DIDs, contact center, and SMS/txt messaging. We also LOVE the "Zoom equivalent" of GoTo Meeting that's now FULLY integrated into GoTo Connect. It allows our hybrid workforce to quickly, seemlessly, and effectively communicate, collaborate, and share our screens with participants to increase the experience & process. I'm starting to FORGET how we did work BEFORE we had this level of collaboration capability. It's HUGE for our business.

Pros

Quick Mtg Starts, 1x click options to add people (phone or computer)
Allows for PLENTY of participants, and NO TIME LIMITs on mtgs
When synching a video or some multi-media presentation within the platform during an online mtg, it's fantastic

Cons

Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application

Likelihood to Recommend

It's GREAT for small team huddles, and for having a POWERFUL cloud-based PBX that's actually pretty easy to administer (even if you're NOT a "telecom person"). Their tech support is pretty solid/easy to understand their English speaking (even if the contact center agent's FIRST language might NOT be English). I'd highly recommend to any business looking to increase its ability to communicate with its customers.

Rob Nussbaum

Co-Founder in Information Technology at JackBaum Group, LLC (1-10 employees)

Vetted Review

Reseller

5 years of experience

View profile

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Great Phone System for your company

Rating: 10 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

Pros

Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
Voicemail options: Availability to create some voicemail with multiple receptors
Devices option: with several options to change on your devices
Audio library: Multiple option to create your own audio library with or without ambien music

Cons

Messages visualization on the app is not much clear

Likelihood to Recommend

Verified User

Manager in Customer Service (51-200 employees)

Vetted Review

2 years of experience